Seat Assignments changing even when equipment doesn't? [Merged Threads]

actonma · Apr 17, 08, 3:37 pm

I've always double-checked seat assignmeents when there equipment changes but just went to check in for a flight tomorrow (I'm on a paid ticket, family on points) and our Economy Plus seats (1 Premier, 1 Associate, 1 no-status) all have changed, even though the equipment didn't. And on the one segment I was the only one with a seat assignment. All was good a month ago so not sure why the system seemingly forgot everything, but it did.... Be warned...

goalie · Apr 17, 08, 4:24 pm

could you be more specific about your itin & equipment. yes, seat assignments get all phuglied-up if there is an a/c swap say from a 320-->319

, 320-->rar

and 57-->47

but it can also happen on a 37-->37 swap as there are 4 different types of 37's. i've had the latter happen many times flying sfo-lax and it can happen even after you've olci'd and arrive at the airport (which is another good reason to re-hatch your bp from the chicken when you get to the airport).

Bob7032 · Apr 17, 08, 4:46 pm

Happened to me once going SFO-NRT. Changed the arrival time by 3 minutes, still kept a 744, and lost my E+ seat on the day of departure. Found out by on-line check-in that I'd been moved to E-.

Called UA (thank gawd it wasn't ICC) and the agent blamed it on FAM (wrong, it was a 12 year old in my original seat), but after much hemming and hawing she put me back in E+.

PITA!

actonma · Apr 21, 08, 11:52 am

I've xperienced the 319/320 impact several times but flights were on a 757 (BOS-ORD) and domestic 777... I'll watch all flight more closely in the future, not just those with equipment changes....

kvan · Jun 2, 08, 6:10 am

Thought I'd bump this up to remind folks to check their itineraries frequently. I have a flight IAD-NRT-BKK and return coming up in October, booked through UAL.com 2 months ago. Yesterday I saw that my pre-assigned seats on both return legs had been changed, bumping me out of 17A and 21H. My companion (no status), flying on an award, had been bumped back to E-. My original seats were still available, so I called and got us both back in the original selections. My outbound legs were not altered. There were no other changes to the itinerary, neither schedule nor equipment. I would have been really ticked if these primo Y seats had been reassigned to someone else before I noticed the change, since I had selected them back in March.

Dr_wanderlust · Jun 2, 08, 6:38 am

my 1P spouse just has been kicked out of 17a on an upcoming flight.

LilZeppelin · Jun 2, 08, 6:45 am

We had two return flights for a party of 6 out of which 4 had an elite status. On two flights we were bumped out of E+, and to add insult to injury a CSR I got calling to rectify this was arrogantly maintaining that E+ was full whereas it was just blocked off.

mahasamatman · Jun 2, 08, 7:22 am

Just last week, my wife mysteriously got moved from 15H to 12A on a 747 (my 15G seat was unaffected). Luckily, nobody took 15H in the meantime, so she got it back.

Nimrod · Jun 2, 08, 7:56 am

I was looking this weekend at my itins and saw my seat had be changed on an ORD-LAX segment in October, 319 equipment, from 1A to 3D. The segment was NOT marked as a "Schedule Change" nor did any elements of the flight change (flight number, times or equipment).

On another topic that I have not seen discussed here yet...

One thing I have just recently noticed is that My Itineraries is no longer flagging segments as "Schedule Change" when the only change is to the equipment type. I have seen this twice in the last two weeks where one flight (BOS-ORD in September) went from a 320 to 752 and another flight (DEN-MCI in October) went from a 319 to 735. The flight numbers and times were unchanged. 6C on the 320 became 10C on the 752.

Stay on top of those itineraries!

1KChinito · Jun 2, 08, 7:58 am

When the system does a sweep, a forced PNR consists of three or more PAXs in E+, everyone may move from E+ to E-. The system only allows maximum of two in E+ in one PNR.

TWA Guy · Jun 2, 08, 8:55 am

Same thing here. My wife and I are flying IAD-SFO/LAX-IAD in July. LAX-IAD moved by 5 minutes (no schedule change indicated in the itinerary status field) but our seats actually changed on IAD-SFO. Thankfully I'm a dork and check my reservations daily and was able to get back 5EF on the 3-class 763 flying IAD-SFO.

kvan · Jun 6, 08, 7:47 am

I promise that I won't keep posting here everytime it happens...but for the second time this week my seat assigment was mysteriously changed from
17A to 18A on the NRT-IAD leg of my Bangkok itinerary. I don't look forward to calling UAL every couple of days until October to try to keep my seat assignments!

Dr_wanderlust · Jun 6, 08, 8:03 am

Quote:

Originally Posted by 1KChinito

When the system does a sweep, a forced PNR consists of three or more PAXs in E+, everyone may move from E+ to E-. The system only allows maximum of two in E+ in one PNR.

Are you sure? I've had three pax PNR in E+ (2 1Ps and 1 2P)

ms_go · Jun 6, 08, 8:10 am

This just happened to me for a NRT-BKK segment in November. There was no schedule change (even by a minute), flight number change or equipment change. Everything was exactly as I had booked it and as it was when I last checked it a few weeks ago--except our seats had been moved by a few rows.

I've encountered the issue of being moved from E+ to E- a number of times when there are three of us (1P, 2P, GM), but that isn't the case here. There are just two of us on one PNR, and we are in C.

jswong · Jun 9, 08, 2:57 am

Something screwy has been happening with seat assignments just recently. Yesterday on one of my routine checks I had been tossed out of 15A (744) on 3 segments (I could reselect 15A on 2 of these). Also had several other changes in seat assignments (including being tossed from 9A on 2 p.s segments). These were not related to schedule changes etc. Sure pays to keep checking

Jeff