Capt. Denny has graciously agreed to share his schedule with FlyerTalkers and hopes to see many of us on his flights. I will be updating this post monthly with his schedule.
Note that Captain Denny's schedule is subject to change for irrops etc. Also a G preceding the flight number indicates a deadheading flight.
Capt. Denny will not be flying May 3-29, 2013.
Capt. Denny's April/May schedule
Code:
Date Day Flt Eqp DptStn Arr Stn Dpt Tm Arr Tm
Apr 1 Mon 489 57Q IAH LAX 16:00 17:46
711 57Q LAX IAH 18:48 23:56
Apr 2 Tue G622 67I IAH ORD 13:01 15:35
Apr 5 Fri 497 57Q ORD SFO 09:55 12:31
Apr 6 Sat 707 57Q SFO DEN 05:27 08:57
279 57Q DEN EWR 10:07 15:51
Apr 7 Sun 650 57Q EWR PHX 06:25 09:04
Apr 8 Mon 514 57Q PHX ORD 14:52 20:05
Apr 10 Wed 524 57Q ORD BOS 06:04 09:21
Apr 11 Thu 551 57Q BOS SFO 08:33 12:10
Apr 12 Fri G6356 SFO PDX 09:11 11:01
Apr 13 Sat 476 57Q PDX IAH 05:45 11:55
620 57Q IAH ORD 13:13 15:50
Apr 17 Wed 541 57Q ORD DEN 06:00 07:29
526 57Q DEN IAH 08:29 11:52
Apr 18 Thu 799 57Q IAH LGA 11:46 16:19
Apr 19 Fri 696 57Q LGA IAH 05:30 08:13
948 57Q IAH PHX 09:28 10:27
Apr 20 Sat 864 57Q PHX SFO 05:45 07:49
884 57Q SFO ORD 10:45 16:51
Apr 29 Mon 289 57Q ORD DEN 17:10 18:44
658 57Q DEN IAD 19:50 01:07
Apr 30 Tue 251 57Q IAD SFO 12:12 15:05
May 1 Wed 377 57Q SFO IAH 10:38 16:19
683 57Q IAH BOS 17:38 22:35
May 2 Thu 545 57Q BOS ORD 20:36 22:19
In the January 9 issue of Travel Agent Magazine there is a very nice article by Peter Greenberg, Travel Editor for NBC's "Today Show" regarding this pilot as an amabassador of goodwill on UA and his "Stop In and Say Hi" program for unaccompanied minors.
I flew with him last year and vividly remember it as a great experience on what otherwise could have been a cruddy flight. We had a 2-hour ATC ground hold so we taxied out to a holding pad, shut down, and he had the F/As play movies (which were not normally shown on this 2 hour flight) and serve the F cabin dinner (very appropriate given the time of night we ultimately took off and landed). Capt. Flanagan was very thorough about keeping everyone advised of the status of the delay and making the best of the situation. At least twice during the ground stop he walked through the cabin, stopping to shake hands and talk with anyone who had questions about the flight, the a/c, UA in general, etc. Overall a great ambassador for UA.
Location: Chapel Hill, NC - UA Nobody (sigh)/0.918MM, HHonors Diamond
Posts: 3,462
Capt. Denny's Wine Drawing
He flew a 757 ORD-SJC that I was on last week.
He came out to the gate before boarding and made a couple of humorous remarks ("The plane is in great shape. I'm in pretty good shape."). On boarding, he was standing at the door handing out small collector cards with specs on the 757.
He sent cards to everyone in F with a short note about how valued our business was and "Please let me know how we can exceed your expectations."
About an hour before landing, he came on the PA and told folks to look at the back of the 757 spec cards. If your card had his signature, you won a free bottle of wine. One person in F won, don't know about Y.
Captain Denny flew our 757 to Hawaii last month. Same deal with the trading cards, the wine prize, and the first class notes about "letting them know how they could exceed our expectations." Incredibly, Captain Denny included his cell phone # and e-mail address on the card, too! I was very, very impressed.
The pilot was greeting passengers while boarding and giving to them B757 cards.
Two cards were signed by him and those who had them won a bottle of wine! Well, done!!!! And the flight was almost on time in this weather - that is even better!
I had Captain Denny Flanagan this past Tuesday (July 3rd, 07) from DEN-->OMA. What a great pilot to have had. He did a gate announcement before the flight, greeted all boarding pax at the doorway, gave out 757 cards to all pax. I was in F and received the handwritten thank-you on his business card that included an email address and cell telephone number.
Major props. His effort rubbed off on the crew too, they were great. I handed out two GTEMS to the captain and the FA in F. She said she must be doing something right because it was her third one in two days.
To a United Pilot, The Friendly Skies Are a Point of Pride Capt. Flanagan Goes to Bat For His Harried Passengers; Still, Some Online Skeptics
Capt. Denny Flanagan is a rare bird in today's frustration-filled air-travel world -- a pilot who goes out of his way to make flying fun for passengers. When pets travel in cargo compartments, the United Airlines veteran snaps pictures of them with his cellphone camera, then shows owners that their animals are on board. In the air, he has flight attendants raffle off 10% discount coupons and unopened bottles of wine. He writes notes to first-class passengers and elite-level frequent fliers on the back of his business cards, addressing them by name and thanking them for their business. If flights are delayed or diverted to other cities because of storms, Capt. Flanagan tries to find a McDonald's where he can order 200 hamburgers, or a snack shop that has apples or bananas he can hand out...
Last edited by FlyinHawaiian; Aug 28, 07 at 1:37 pm..
Reason: To comply with FT's copyright compliance policy
Programs: UA 2P (yay!), US, AA, WN; HH, *W, MR, GP+, PC (non-elite on all)
Posts: 6,908
Quote:
Originally Posted by jujube
If flights are delayed or diverted to other cities because of storms, Capt. Flanagan tries to find a McDonald's where he can order 200 hamburgers, or a snack shop that has apples or bananas he can hand out. (...) the company reimburses him for the food he buys during prolonged delays.
So if UA reimburses Capt. Flanagan, presumably they might reimburse other captains and/or pursers who take such initiative... perhaps this might address the criticisms raised in this thread (see post #21 and replies thereto). I'm sure Capt. Flanagan has proven his good judgement and discretion in perfoming such actions and therefore has earned the trust of management, but perhaps other captains and pursers could be entrusted to do the same in such circumstances.
