Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 12, 2013, 7:15 pm
#16
Join Date: Jun 2007
Location: Northern Virginia
Programs: US DM, UA MP
Posts: 78
For what it's worth, I just tried on Firefox using to same dates as the OP and got $577. I did a little clicking back, and forward, between some pages but was unable to recreate it.
Oct 12, 2013, 7:16 pm
#17
Join Date: Feb 2002
Programs: Hilton Diamond
Posts: 177
Did you get a ticket number yet?
Oct 12, 2013, 7:24 pm
#18
Original Poster
Join Date: Oct 2013
Posts: 7
not sure if the site has stopped it - was anyone able to book? Just got an email with a confirmed booking from UA
Oct 12, 2013, 7:26 pm
#20
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,723
Oct 12, 2013, 7:29 pm
#22
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
UA: SFO - HI $80 return 23th/31th (Oct)
You got a confirmation number?
Hit the payment button but kept getting an error on Firefox
Hit the payment button but kept getting an error on Firefox
Oct 12, 2013, 7:30 pm
#23
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Oct 12, 2013, 7:30 pm
#24
Join Date: Oct 2010
Location: Metro DC
Programs: UA Plat, SPG Gold, HH Gold, Priority Club Platinum, Hertz #1 Gold Club
Posts: 291
I was able to replicate from IAD to CDG on Crome in First Class DEC 13
Oct 12, 2013, 7:30 pm
#25
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
I got a different result -- a cost of 577 miles and $0. The cost of the ticket on the paid version was $577.
I tried other cities/dates, but it didn't work.
I have a confirmation number, but I sincerely doubt it'll give me a ticket number.
I tried other cities/dates, but it didn't work.
I have a confirmation number, but I sincerely doubt it'll give me a ticket number.
Oct 12, 2013, 7:31 pm
#26
Join Date: Feb 2013
Location: ORD
Programs: UA Silver, HH Gold, SPG Gold, Hyatt Plat...basically all the status you can get for free...
Posts: 66
UA: SFO - HI $80 return 23th/31th (Oct)
Errors for me at the payment stage as well. I'm gonna keep trying, but it looks like this is now getting caught....
Oct 12, 2013, 7:31 pm
#27
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
I caution those trying to get this to work. Unlike UA's previous pricing mistake where the responsibility was on UA, this is clearly trying to manipulate the system to try and fool it to price out. Which means UA will have little sympathy when one tries to have them honor it, and potentially label yourself and your account as one of those who like to abuse the system.
My 2 cents.
My 2 cents.
Oct 12, 2013, 7:32 pm
#28
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
EDIT: Nope, it didn't. Correctly priced, hit my bank account as such. Canceled the ticket... interesting ride, but not a game I want to play.
Last edited by ianmanka; Oct 12, 2013 at 7:35 pm Reason: update
Oct 12, 2013, 7:33 pm
#29
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,152
Nice - I just got an error screen at the payment page as well.
What do the confirmation emails say in the payment area?
What do the confirmation emails say in the payment area?
Oct 12, 2013, 7:41 pm
#30
Join Date: Oct 2010
Location: Metro DC
Programs: UA Plat, SPG Gold, HH Gold, Priority Club Platinum, Hertz #1 Gold Club
Posts: 291
I did another one for IAD to HNL for closer dates same result not ticket for either one and nothing has hit my card either.