Earning EQM on Turkish G class [Update from UA Insider -post 55]
#1
Original Poster
Join Date: Oct 2012
Programs: AA
Posts: 313
Earning EQM on Turkish G class [Update from UA Insider -post 55]
I have recently flown Turkish on G class. G class is specified as 100% earning but the miles do not post. I was wondering if anyone else had the same problem before.
#5
Join Date: Oct 2008
Location: San Diego
Programs: UA Premier 1K
Posts: 182
Same here. I flew LAX-IST-HKG-IST-ZRH-GVA-IST-JFK 2 weeks ago and I am waiting for my miles to post. All in booking class G.
Excellent airline and service, btw. Yes some staff is rude or distant, but the good food, free Wi- fi on transatlantic flights, lounge in IST and the free layover hotel made this an unique experience.
Excellent airline and service, btw. Yes some staff is rude or distant, but the good food, free Wi- fi on transatlantic flights, lounge in IST and the free layover hotel made this an unique experience.
#6
Join Date: Dec 2009
Location: San Francisco Bay Area
Posts: 210
Same here. I flew LAX-IST-HKG-IST-ZRH-GVA-IST-JFK 2 weeks ago and I am waiting for my miles to post. All in booking class G.
Excellent airline and service, btw. Yes some staff is rude or distant, but the good food, free Wi- fi on transatlantic flights, lounge in IST and the free layover hotel made this an unique experience.
Excellent airline and service, btw. Yes some staff is rude or distant, but the good food, free Wi- fi on transatlantic flights, lounge in IST and the free layover hotel made this an unique experience.
#7
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
I requested mileage credit online but nothing happens after three weeks.
I called MileagePlus desk and I was told TK denied because P is not qualified which is incorrect, so the agent disputed the reply from TK and resubmitted.
I was also told that it takes another 2 weeks or so
I hope I can get the miles by 1/31.
I called MileagePlus desk and I was told TK denied because P is not qualified which is incorrect, so the agent disputed the reply from TK and resubmitted.
I was also told that it takes another 2 weeks or so
I hope I can get the miles by 1/31.
#8
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
This has been going on all year, UA have miscoded most of the TK booking classes in their system and rather than fixing properly it the just keep making up excuses like "TK denied your request" and wasting hours of our time on the phone. It took me 3 months to get some O class flights to post, though UA did also give me 5k miles as an apology.
#11
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
I requested mileage credit online but nothing happens after three weeks.
I called MileagePlus desk and I was told TK denied because P is not qualified which is incorrect, so the agent disputed the reply from TK and resubmitted.
I was also told that it takes another 2 weeks or so
I hope I can get the miles by 1/31.
I called MileagePlus desk and I was told TK denied because P is not qualified which is incorrect, so the agent disputed the reply from TK and resubmitted.
I was also told that it takes another 2 weeks or so
I hope I can get the miles by 1/31.
I also received email offer from UA "It's not too late to reach Premier 1K status"
#12
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
-RM
#13
Join Date: Dec 2009
Location: San Francisco Bay Area
Posts: 210
Sounds like UA fixed it. While it is UA's issue to track down TK and get the credit it's within TK's right to deny any request UA sends it. Now, UA might be sending bad info to TK which is what's causing this problem but it is ultimately TK's yay or nay that dictates whether UA credits you or not.
-RM
-RM
#14
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Sounds like UA fixed it. While it is UA's issue to track down TK and get the credit it's within TK's right to deny any request UA sends it. Now, UA might be sending bad info to TK which is what's causing this problem but it is ultimately TK's yay or nay that dictates whether UA credits you or not.
My fights with UA over earnings on TK, LH and NZ last year all started with a claim that "the partner denied your claim", followed by a "the system says that fare class isn't eligible for miles", followed by "ok, the website says it does earn miles, let me raise a ticket with the *A desk to fix it". At a guess 3/3 mapped many partners fare codes onto the UA earnings rules, hence the claim that NZ O class meant I'd redeemed miles for GF rather than I'd flown in paid Premium Economy.
#15
Join Date: Jul 2005
Location: NYC
Programs: UA1k
Posts: 106
I recently flew JFK-IST with a connection to MLE. The JFK-IST posted immediately. Nothing with the IST-MLE, and it was the same fare class. I waited the 15 days, submitted, and heard nothing. I finally called, they said that the flight isn't recognized and I need to mail the ticket and boarding pass to Mileage Plus, which I just did. What a hassle for something that should be easy.