Programs: United Premier 1K, Hertz Gold, HHonors Gold
Posts: 45
Passenge checks in after I get BP for his F seat. What's supposed to happen?
Yesterday, I was #1 on the CPU. There was one more C passenger that didn't check in. When I was at the boarding lane, GA says not going to clear upgrade. Then as I walk to the plane, he yelled out to me that looks like I will make it and asked me to come back to wait a couple minutes while they get me a new BP.
About 5 minutes later, the GA processing my BP says, oh I'm so sorry, that guy just checked in 30 seconds ago at the check in counter.
I'm not asking about why I didn't get it or if I'm bitter etc. It's fine because he paid for C and if it were me, I'd want to sit there.
The question is what would have happened if I got my upgrade and then that other passenger checks in? Will GA or FA escort me to the back of the bus? Anyone with similar experiences?
Essentially yes. I was #1 on a list once ORD-??? (I don't remember). I had asked the GA pre-board if it would clear, they said yes and to stick close. The UG cleared, I got my ticket, and than was chased down the jet bridge because the person had checked in and they needed their F seat back .
I learned "subject to availability" can be a really fine line.
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In theory, the GA would have restricted check in to the computers that are at the gate prior to releasing the other person's seat, and they (icket holder) would have been refused the opportunity to check in as they did not meet the checkin guidelines. Until that point, the agent should not be giving away a seat reserved by another.
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In theory, the GA would have restricted check in to the computers that are at the gate prior to releasing the other person's seat, and they (icket holder) would have been refused the opportunity to check in as they did not meet the checkin guidelines. Until that point, the agent should not be giving away a seat reserved by another.
What if it was on a connection and he had checked-in on the first leg? Would that have made a difference?
Programs: United Gold (with Stockholm Syndrome), *wood Plat/LT Gold
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Quote:
Originally Posted by Weez_1000
What if it was on a connection and he had checked-in on the first leg? Would that have made a difference?
While it would be a bit more challenging because the passenger would have the boarding pass, the GA shouldn't clear the upgrade until 15 minutes prior to departure, at which point the passenger was subject to losing the seat because s/he was not at the gate on time. Also, the GA should be able to see if the "open" seats are being held by someone with a connection, whether s/he landed on time, etc..
Programs: United Premier 1K, Hertz Gold, HHonors Gold
Posts: 45
I was always told that CPUs clear 30 mins before departure time. My situation yesterday was 20 mins before departure. The paid C passenger didn't check in yet, so one of the GA was working on my "new" BP.
Well, I guess I would have been yanked back anyway, plus it was a MR 1 hr. turn around, and I was really tired. Can't fight the power!
Programs: United Gold (with Stockholm Syndrome), *wood Plat/LT Gold
Posts: 373
Quote:
Originally Posted by urbanblacksheep
I was always told that CPUs clear 30 mins before departure time. My situation yesterday was 20 mins before departure. The paid C passenger didn't check in yet, so one of the GA was working on my "new" BP.
Sorry I wasn't clear - the 30 minutes is the deadline for "checking in" and 15 minutes is the deadline for a passenger to be at the gate and available for boarding. The GA can clear CPUs at 30 minutes prior and can "open" a seat at 15 minutes prior if the individual with a boarding pass has not shown up.
Programs: United Premier 1K, Hertz Gold, HHonors Gold
Posts: 45
Quote:
Originally Posted by lilpisher
Sorry I wasn't clear - the 30 minutes is the deadline for "checking in" and 15 minutes is the deadline for a passenger to be at the gate and available for boarding. The GA can clear CPUs at 30 minutes prior and can "open" a seat at 15 minutes prior if the individual with a boarding pass has not shown up.
Thanks lilpisher. I'm still confused:
So I could have and should have been upgraded?
and then if that other passenger showed up later, what happens?
and then if that other passenger showed up later, what happens?
IMO, yes you should have gotten the upgrade. If the other passenger showed up after the cutoff time (15min) he/she will be put on the next available flight.
and then if that other passenger showed up later, what happens?
I believe the logic described by both fastair and lilpisher amounts to this: GA should only give away the seat once the original holder no longer has a legit claim.
That's whenever the flight goes to gate control if s/he hasn't checked in, and at 15 min if s/he is checked in but hasn't shown up at the gate.
So, basically, you don't give out the seat until the rules say that you don't have to give it back if the person shows up later.
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This sort of happened to me in reverse a few months ago. SEA - SFO - IAD. SFO-IAD was redeye, upgrade was paid for with RPU. ex-SEA delayed somewhat due to late inbound (as is frequently the case with this flight). You know the drill - lots of CRJs now going town to SFO out of SEA. They land FAR from the 80s gates...Sprinted over to the connection gate as they were starting the 1st boarding group. Got in line (you know, everyone is in the Premier Access group now) and it buzzed as I passed to board. Redirected back over to the counter where i was told I wasn't here in time.
Me: "but I AM here in time - that's my group boarding, and I'm right here"
Agent - "We've already re-booked you for you convenience"
Me "that wouldn't be convenient"
Agent - "sorry, you weren't here in time"
Me: "how do you know when people get to the gate?"
finally we arrive at ground truth: the connection arrived late enough that they assumed we would mis-connect (likely an automated process) and the rebooking software took over. We actually arrived about 10 min earlier than the updates message and terminal monitors were showing, though still late. And they had already given my seat away.
Ultimately there were a couple of seats on the plane and I got one. In the back with someone else in my instrument-paid for F seat. The person in my seat never showed on the upgrade tab of the app. Ultimately, they held the flight a few minutes "to accommodate late arriving connections."
I was unsuccessful in getting the upgrade back (SEA-SFO cleared), but they give me 15K miles as "a good will gesture."
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Quote:
Originally Posted by cmculp
This sort of happened to me in reverse a few months ago. SEA - SFO - IAD. SFO-IAD was redeye, upgrade was paid for with RPU. ex-SEA delayed somewhat due to late inbound (as is frequently the case with this flight). You know the drill - lots of CRJs now going town to SFO out of SEA. They land FAR from the 80s gates...Sprinted over to the connection gate as they were starting the 1st boarding group. Got in line (you know, everyone is in the Premier Access group now) and it buzzed as I passed to board. Redirected back over to the counter where i was told I wasn't here in time.
Me: "but I AM here in time - that's my group boarding, and I'm right here"
Agent - "We've already re-booked you for you convenience"
Me "that wouldn't be convenient"
Agent - "sorry, you weren't here in time"
Me: "how do you know when people get to the gate?"
finally we arrive at ground truth: the connection arrived late enough that they assumed we would mis-connect (likely an automated process) and the rebooking software took over. We actually arrived about 10 min earlier than the updates message and terminal monitors were showing, though still late. And they had already given my seat away.
Ultimately there were a couple of seats on the plane and I got one. In the back with someone else in my instrument-paid for F seat. The person in my seat never showed on the upgrade tab of the app. Ultimately, they held the flight a few minutes "to accommodate late arriving connections."
I was unsuccessful in getting the upgrade back (SEA-SFO cleared), but they give me 15K miles as "a good will gesture."
Same thing happened to me on DFW-IAD-BOS. Both flights delayed bit the computer couldn't see that. So it rebooked me. I was standing at the GA podium and watch the GA give away my seat. I fought it, got my seat back and kept the upgrade.
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If the passenger did not check in 30 minutes before departure or was at the gate 15 minutes before, he gave up his seat and is not entitled to YOUR seat.
Too bad the GA did not put him in a different flight or cancelled his BP when they issued your BP. Once your BP was issued his claims to the seat should have expired.
Unless it were a late connection. At that point the GA should have not upgraded you until the door was closed.
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