Winecountry, it's been a while since your last trip from ABC

WineCountryUA · Dec 6, 12, 1:54 pm

Yeah, I understand marketing e-mails but
-- the city in the subject is a city I last visited 18 months ago and only visit once every 4-5 years?? certainty not my home airport city.
plus it was a city in the NE and the sub-title was "Plan your perfect winter getaway on United" -- huh?

And the subject line included just part of my name, without the family name. OK for me, but others find that familiarity problematic.

Marketing blast e-mails are fine, but this shows a fairly low level of competency.

jchiguy1 · Dec 6, 12, 1:58 pm

I just got the same type of message addressed the same way from a city 600 miles from home base. Kooky UA IT.

COSPILOT · Dec 6, 12, 1:59 pm

I received the same email, as did my wife and kids. Mine was for Denver, a city I fly through twice a week...

Duff · Dec 6, 12, 1:59 pm

"Duff, it's been a while since your last trip from XXX"

Yes and no. Many flights since then. Admittedly, not on United!
Why not? See: Free at last!

Looking forward to an HBR-article on this merger.

Thunderroad · Dec 6, 12, 2:01 pm

"Thunderroad, it's been a while since your last trip from Boston."

Yes, since I live in Oakland, it certainly has. Perhaps UA's IT somehow knows that I lived in the Boston area 20 years ago...?

Nah.

tarheelnj · Dec 6, 12, 2:01 pm

Got the same message, but at least they got the airport right (EWR).

It's only been a little over 2 weeks since my last trip, so I don't know what they consider "a while."

I also think this email was annoying.

channa · Dec 6, 12, 2:02 pm

Yup, and mine was a city I frequently fly to, and have a UA ticket booked for in about a week.

Quote:

Originally Posted by WineCountryUA

Marketing blast e-mails are fine, but this shows a fairly low level of competency.

Are you surprised? They've shown lack of competency in a lot of areas.

bpe · Dec 6, 12, 2:06 pm

I just got this email too, and it was for a trip I took on US, not UA (credited to UA though).

LAXOGG · Dec 6, 12, 2:10 pm

Wife just got one and so did I.

Hers was for the correct airport. She has logged 10,000 miles and 4 segments in the past month.

Mine was for the wrong airport (been through there twice and never originated a flight from there.) Have logged approx. 75,000 miles and 20+ segments in the past 5 weeks.

Thunderroad · Dec 6, 12, 2:11 pm

Quote:

Originally Posted by channa

Are you surprised? They've shown lack of competency in a lot of areas.

I have no idea what you possibly could be talking about.

Vunder31 · Dec 6, 12, 2:14 pm

"It's been a while since you visited Cleveland."

Actually, I was there less than a week ago, and I flew on UA...

CO777 · Dec 6, 12, 2:16 pm

Just got my "CO777, it's been a while since your last trip from Newark" email. Hmm...left from there on Tuesday and will be leaving again this Saturday, and then next Wednesday. I guess they want me leaving every day of the week.

hans · Dec 6, 12, 2:17 pm

Pretty bizarre. Mine was FROM Austin - a city I have flown TO exactly once in the last 5 years. Perhaps it was totally random. What marketing value does that offer?

In a strange twist, my Internet radio is playing "I'm ready for times to get better" as I type this in.

highflier1979 · Dec 6, 12, 2:18 pm

I rec'd two this morning. One inviting me back to BOS....wouldn't be a bad trip. The other for Columbus ... I do not think I ever have flown to Columbus on United.

ddrost1 · Dec 6, 12, 2:22 pm

mine was also Denver. in my past trips terminating in DEN i have not flown UA, i have connected in DEN 2-4x in the last 18 months. who knows.