"The list of United’s troubles this year has been long. Its reservation system failed twice, shutting its Web site, disabling airport kiosks and stranding passengers as flights were delayed or canceled. The day of the 787 flight, another system, which records the aircraft’s weight once passengers and bags are loaded, shut down because of a programming error."
Programs: DL DIAMOND,UA 1K thru 2013 then a silver, EK GOLD
Posts: 203
wow this is truely breaking news, glad to see the NYT at the forefront of cutting edge reporting. i was told by a ua employee that the system outage was for s-ua aircraft only and had nothing to do with s-co aircraft which the 787 is under the s-co umbrella.
United did not want to be out-messed by US Airways, so United used the same March 3 Shares transition date as US Air's March 3, 2007 conversion, probably thinking they could use the US Air 2007 transition handbook:
"March 3 – 9 p.m. Approximately 7 million PNRs begin
migrating between Sabre and old SHARES to SHARES.
No impact on operations or your ability to travel."
Things may be getting better because I have seen some improvement over the past month, but time will tell.
The article states:
"United is betting that passengers will be drawn by those new services as well as by the 787’s carbon-fiber technology, which allows higher levels of humidity and oxygen in the cabin and can, Boeing claims, help reduce jet lag-related fatigue."
In coach they stick in 9 seats across in 16 inches less cabin width than the 777. And as for higher humidity, I live in Florida, its higher humidity is great for breathing, but on a warm plane on a long flight the higher humidity causes your body to be warmer and your clothing becomes soaked with with sweat causing extreme fatigue. Boeing needed to look at all sides of the air conditioning equation. The higher humidity is probably way better for airborne virus and bacteria transmission. Boeing is better for bacteria & virus transmission, especially at a crampped 9 across in coach. And then the 9 across on a 15 hour flight should be good for more deep vein thrombosis (DVT).
Programs: DL SM Gold, B6 TrueBlue, UA MP, AAdvantage
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Quote:
Originally Posted by BF263533
The article states:
"United is betting that passengers will be drawn by those new services as well as by the 787’s carbon-fiber technology, which allows higher levels of humidity and oxygen in the cabin and can, Boeing claims, help reduce jet lag-related fatigue."
In coach they stick in 9 seats across in 16 inches less cabin width than the 777. And as for higher humidity, I live in Florida, its higher humidity is great for breathing, but on a warm plane on a long flight the higher humidity causes your body to be warmer and your clothing becomes soaked with with sweat causing extreme fatigue. Boeing needed to look at all sides of the air conditioning equation. The higher humidity is probably way better for airborne virus and bacteria transmission. Boeing is better for bacteria & virus transmission, especially at a crampped 9 across in coach. And then the 9 across on a 15 hour flight should be good for more deep vein thrombosis (DVT).
The added humidity factor on the 787 will be in the approximate range of 15-20%, up from 5-15% on non-plastic airplanes.
That's slightly more humid than metal a/c, but still desert-like levels of humidity and nothing like a steamy Florida summer...
__________________ TWA: That Wonderful Airline.
To the great people of TWA: It's been 11 years already, but you have not been forgotten.
"Still, perceptions may be tough to fight, particularly online and in frequent-flier forums, where criticism of United’s service and performance has been particularly bitter."
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It'll be interesting to see Q4 results for United as well as a roll-up of 2012 data. SMI, J is clearly positioning himself to get a little wiggle room with the Board by saying it'll take more time. If numbers don't improve in Q1 and Q2 in 2013 one has to start wondering what will happen, especially if the mechanics and FAs don't have a single contract.
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Quote:
Originally Posted by AlanInDC
"Still, perceptions may be tough to fight, particularly online and in frequent-flier forums, where criticism of United’s service and performance has been particularly bitter."
Hah!
I was wondering when the writer was going to address the war on frequent & HV flyers as a cause of financial performance issues Too bad that once again they only gave it lip service and instead chalked it up to operations.
Yup. CO was always known for consistent customer service across all levels. UA treated elites very well and everyone else like crap.
And the battle begins again....
To be fair, I had the same reaction as dsquared. The article was pretty dismissive of United pre merger. I think we know which airline the author had alliegence to...
To be fair, I had the same reaction as dsquared. The article was pretty dismissive of United pre merger. I think we know which airline the author had alliegence to...
You're probably right, but as memory serves me, this was the case at least on FT. Generally, the CO FT forum was quite supportive of the airline across the board with exceptions for things like rouge employees allowing shenanigans and such, while the UA forum seemed like a bunch of eighth graders in homeroom with a substitute teacher. And lets not forget CO was doing pretty well business-wise and UA was going down the tubes.
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Quote:
Originally Posted by colpuck
UA treated elites very well and everyone else like crap.
Oh I don't know about that. I was 1K at UA from 1999-2002 and I was treated like crap. I gave up on UA in 2002 after too many problems with lounge dragons, GA's, airport check-in staff, and one particularly nasty station manager at GRU.....oh, and those LHR-based FA's....awful!
You're probably right, but as memory serves me, this was the case at least on FT. Generally, the CO FT forum was quite supportive of the airline across the board with exceptions for things like rouge employees allowing shenanigans and such, while the UA forum seemed like a bunch of eighth graders in homeroom with a substitute teacher. And lets not forget CO was doing pretty well business-wise and UA was going down the tubes.
How were CO and UA doing for on-time performance before the merger, do you happen to remember? I can't seem to find complete copies of old data from say 2009-2010.
You're probably right, but as memory serves me, this was the case at least on FT. Generally, the CO FT forum was quite supportive of the airline across the board ...
Too bad that once again they only gave it lip service and instead chalked it up to operations.
