Had a flight yesterday. Couldn't make it, took a private plane due to scheduling issues. I called when I landed to cancel the ticket and they said since it was after the flight took off I couldn't get refunded. Ok no problem. I asked if I could at least get the miles from the flight, since I paid for it, nope. So basically they took my money, probably sold that seat, and wont even offer me the miles for me. Kinda BS if you ask me....
Continental/United is not unique in this area.... you apparently had a non-refundable ticket... you must cancel before the flight in order to have any credit available... sounds like you did not do that.
You agreed to those rules when you purchased the ticket.
Also, since you did not fly you are not entitled to the miles.
Had a flight yesterday. Couldn't make it, took a private plane due to scheduling issues. I called when I landed to cancel the ticket and they said since it was after the flight took off I couldn't get refunded. Ok no problem. I asked if I could at least get the miles from the flight, since I paid for it, nope. So basically they took my money, probably sold that seat, and wont even offer me the miles for me. Kinda BS if you ask me....
It's UA NOW, btw!
You don't say if your ticket was refundable or non-refundable, however if you had time to call a private plane you should've taken a few more minutes to cancel your UA itinerary!
It would only be b.s. if they didn't follow the rules that you agreed to when you purchased your ticket!
Programs: UA 1K, Marriott Platinum, Enterprise Exec
Posts: 6,737
I find that this person who is a 1K doesn't know the regulations and that there is not a single airline who would give miles and/or a refund because the passenger couldn't be bothered to cancel prior to the flight.
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Last edited by l'etoile; Nov 19, 12 at 12:23 pm..
Reason: removed now-deleted quote
Continental/United is not unique in this area.... you apparently had a non-refundable ticket... you must cancel before the flight in order to have any credit available... sounds like you did not do that.
You agreed to those rules when you purchased the ticket.
Also, since you did not fly you are not entitled to the miles.
Thanks for restating what I did, it wasnt clear to me before. I really dont care about the refund. I am just saying that they should at least offer the miles or something. Whats the downside to them, they already got the revenue? Why not throw someone 1,500 miles to make them happy.
No slam on CO. I just always still refer to it as continental. Was flying CO my whole life.
Quote:
Originally Posted by LilAbner
It's UA NOW, btw!
You don't say if your ticket was refundable or non-refundable, however if you had time to call a private plane you should've taken a few more minutes to cancel your UA itinerary!
It would only be b.s. if they didn't follow the rules that you agreed to when you purchased your ticket!
Ticket was non-refundable and I am very aware of the rules. The whole point of my post was to ask if anyone else thought the agreed upon policies were not fair. Just because something is written in a contract doesnt make it fair.
Quote:
Originally Posted by aacharya
Probably.
I find that this person who is a 1K doesn't know the regulations and that there is not a single airline who would give miles and/or a refund because the passenger couldn't be bothered to cancel prior to the flight.
I know the regulations very well. I basically called to see if they would do anything in this one time exception. I have contracts with alot of my customers but I make one time exceptions for them if they have been with me a long time. Its not like I do this every day. I have been flying CO/UA since 2006 and this is the first time I have made a request like this.
Last edited by l'etoile; Nov 19, 12 at 12:24 pm..
Reason: removed deleted quote
Location: What I write is my opinion alone..don't read into it anything not written.
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Think of it like any other industry. You buy a ticket to see the Rollling Stones. You don't show up. You ask for a refund, they say no, you ask for something in exchange for your money, they say no. Miles are for flying, not for purchasing. Had you used an explorer card to purchase the ticket, you would have gotten miles for purchasing, but not the miles for flying as you didn't do what was required to get those.
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I am just saying that they should at least offer the miles or something. Whats the downside to them, they already got the revenue? Why not throw someone 1,500 miles to make them happy.
No slam on CO. I just always still refer to it as continental. Was flying CO my whole life.
Well I have 101,238 miles booked for 2013, and if UA let me stay home and accumulate the miles I'd really appreciate it too!
As other have stated, you're a 1k and you've been on FT long enough to know that you MUST FLY to receive FLIGHT miles!
Sheeeeech!
Ticket was non-refundable and I am very aware of the rules. The whole point of my post was to ask if anyone else thought the agreed upon policies were not fair. Just because something is written in a contract doesnt make it fair.
I know the regulations very well. I basically called to see if they would do anything in this one time exception. I have contracts with alot of my customers but I make one time exceptions for them if they have been with me a long time. Its not like I do this every day. I have been flying CO/UA since 2006 and this is the first time I have made a request like this.
The difference is UA has millions of customers. Trying to keep track of all the "one time" exceptions would be a huge task.
Note that since you were on a non-refundable fare, even if you canceled before the flight, you still wouldn't be eligible for a refund, just a future credit minus the change fee. I really don't understand your beef. The rules on non-refundable fares are pretty clear and there's a reason they are cheaper than refundable fares.
As far as getting mileage credit, if they allowed non-flyers to claim credit many would just book cheap MR's with no intention of flying them and you'd would likely have pretty significant inflation of the Elite ranks.
Ticket was non-refundable and I am very aware of the rules. The whole point of my post was to ask if anyone else thought the agreed upon policies were not fair. Just because something is written in a contract doesnt make it fair.
Yes it is fair that if you don't cancel before flying that you receive neither a refund nor a credit. They held the seat for you and you did not provide them an opportunity to resell that seat (even though, yes, they likely filled it because they overbook).
As for not granting miles, those are the rules. I can certainly see an argument that if you pay for the ticket and never use it you should receive mileage credit for the flight--you've imposed less cost on the airline than someone who actually flew. That said, it's "fair" that the airline provides miles only to those who fly (or buy the miles specifically for purchase).
This isn't unique to the airlines either. I cant tell you how many hotel reservations I've not used over the years and paid for because it was too late to cancel. Never received credit for the stays either. if you don't physically check-in you wont get credit for the stay.
Does refundable vs. non refundable have any relevance here? I would think if you didn't cancel the reservation you wouldn't receive credit for it regardless, that's a seat they could have sold that they no longer had the opportunity to sell.
Programs: UA 1K, Marriott Platinum, Enterprise Exec
Posts: 6,737
Quote:
Originally Posted by Weez_1000
This isn't unique to the airlines either. I cant tell you how many hotel reservations I've not used over the years and paid for because it was too late to cancel. Never received credit for the stays either. if you don't physically check-in you wont get credit for the stay.
Does refundable vs. non refundable have any relevance here? I would think if you didn't cancel the reservation you wouldn't receive credit for it regardless, that's a seat they could have sold that they no longer had the opportunity to sell.
The difference is that refundable fares do have language allowing cancellations with no fees thus allowing 'same-day cancellations', and some folks here (just like with award tickets) have had some success in refunds after flight was closed. To me, that was YMMV, and not policy.
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2013 CPUs: 15/23* RPUs: 5/5 GPUs: 5/5
*The ones that missed: EWR-SEA/SAN/LAX, SFO-EWR (x2), PHL-SFO/ORD and IAD-SEA
