Location: Chicago, Houston, or somewhere in between
Posts: 1,767
Information regarding award pricing error
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Location: Clinging to the edifices of a decadent past. (IAH, DEN)
Programs: UA 1MM, AA 1MM, 1K/EXP, FlyingBlue Plat, Avis CHM, Hyatt Diamond, SPG Platinum
Posts: 8,097
Folks, We're just in the process of splitting the thread into two. There will be this thread and a second thread with the UA announcement and the related comments to that. It will be back and this will be reopened. Soon. - l'etoile
120 responses so far... I deleted the surveys reporting 800 and 1000 tickets issued; you guys are just too awesome.
Number of Tickets
It looks like somewhere between 512 (using lowest figures and excluding suspicious outliers) and 748 (using highest figures and including outliers) tickets were issued to the respondents. The highest category included responses of 18, 18, 18, 20, 22, 26, 26, 44, 45, and 75 tickets issued.
UA Metal versus Partner Metal
Where did you learn about the deal?
Other Questions
*Approximately 2/3 of the flights were booked in F, 1/3 in J, and a few in Economy.
*83% of you have had no miles deducted, 7.5% claim a small number of miles (e.g. 4 per ticket) have been deducted and 10% had large amounts of miles deducted.
*The vast majority of you (80%) declined to provide an e-mail contact.
The part that really surprises me is in bold above. We haven't had any reports that someone has had the correct number of miles deducted from their accounts, yet several aurvey respondents (9 total) report such deductions. Unless some people chime in to the contrary, I'm going to assume that my survey question was unclear.
I will keep the survey open and update you if there are significant numbers of new responses.
Programs: AC *G; A3 *G; BA Gold (OW Emerald); Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 1,057
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
Was it on PM or the 6 O'Clock news? Also do you remember how far in? I'll iPlayer it tonight.
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
