Will United adjust a reward ticket if it drops from 25k to 12.5?
I booked a reward flight for my girlfriend and noticed that one leg has dropped from 25k to 12.5k for the same flights. Would United make an adjustment similar to a price adjustment or would I have to cancel the leg, redeposit, and incur those fees (also the $75 fee since the flight is this Monday?)
I booked a reward flight for my girlfriend and noticed that one leg has dropped from 25k to 12.5k for the same flights. Would United make an adjustment similar to a price adjustment or would I have to cancel the leg, redeposit, and incur those fees (also the $75 fee since the flight is this Monday?)
Would you mind giving more details? What do you mean by a drop from 25000 to 12500? It seems that there is no recent change of redemption rate.
my understanding is that they purchased a standard award for 25K miles and now they see he same flight is available for 12.5K or the saver award.
UA will not change it just like that; you need to call them and they will definitely charge you some fee depending on how close you are to the flight.
If you are Elite you may get some discount on the fee or free if you have 1K.
12.5K miles are worth at least $125 and up to $500.
$75 for 12.5K miles, no brainer. I use my miles almost exclusively for travel to and from the middle of Canada, and I rarely see my flights go for less than $700-800 RT.
I called to see about getting the reward changed to recoup the 12.5k miles, but after the third transfer, and 45 minutes later, I gave up. More out of concern that some CSR would screw up the flight.
I'm fairly adept at comprehending foreign accents when dealing with CSRs but, my God, as I went from the standard 800 number to finally dealing with International, the conversation became nearly unintelligible.
After several holds (while this woman talked to a super I suppose) she told me I could go online and "change the class of the award". That was how I was going to get this to work, but I interpreted this as canceling the one rez and rebooking. That would have meant the short booking fee, plus the redeposit fee, plus the potential for something with my girlfriend's rez getting hosed.
I opted to screenshot the reservation screen and I'll send an email off explaining the situation and see if they will credit me the miles for paying the correct fee. No idea if it will pan out.
As a data point, I just changed a saver award F ticket HKG-ORD in July to a saver award C ticket PVG-ORD in June. The total fee charged was $25, and I got my 10k miles back plus some tax refund. With a change of origin (HKG to PVG), award type (F to C), and close in new departure date (certainly less then 21 days), I was expecting a much higher fee.
FWIW: I am a premier gold member, and a senior-sounding US agent took my call.
Last edited by efox; Jun 18, 12 at 7:21 am..
Reason: Correct wrong info
I am not sure whether there is a recent change, however there is no way to change the standard to saver. You have to cancel the reservation, pay a redeposit fee and then have to go with a new transaction with close in fees ( if any ).
There might be a possibility of an exception of redeposit fee, however looking at the current situation - they might not waive off as you are non premier.
Change to saver F to saver C involves redeposit of miles which hardly takes seconds. They might have redeposit the miles and again pulled less miles for C. They would have refunded the taxes and again charged you the taxes as per the new itinerary. I would be surprised if they have done the changes in the same record.
I am not sure whether there is a recent change, however there is no way to change the standard to saver. You have to cancel the reservation, pay a redeposit fee and then have to go with a new transaction with close in fees ( if any ).
You may be right. My post above has the wrong award type. Both tickets before and after change are saver award, hence the 10k miles difference.
