No more tickets on hold allowed on United.com. - Page 2

hoops7k · May 30, 09, 3:02 am

Travel vouchers are going to be alot of fun now...

fadeforward · May 30, 09, 3:13 am

First the refare vouchers, then this?! I'm not sure which hill to make my stand on these days, but this one is huge and worthy of consideration.

I used book and hold to 1) track fares, 2) show potential itineraries to friends whose accounts I manage, and 3) prepare an itinerary for ticketing by mail or at the airport.

United should consider a compromise where only one hold is offered per account per day.

21H21J · May 30, 09, 3:16 am

Quote:

Originally Posted by fadeforward

United should consider a compromise where only one hold is offered per account per day.

But that would involve UA actually doing something.

Big

on this one.

soitgoes · May 30, 09, 3:16 am

Quote:

Originally Posted by hoops7k

Travel vouchers are going to be alot of fun now...

Yep.

AA still offers 24 hour holds (but IIRC no 24 hour refund policy)

Let's hope the current phone holds allowed for awards stays. I'll be

if that goes away.

jumpingenes · May 30, 09, 3:36 am

This is a huge devaluation in United's usefulness to me. I have to book most of my business trips through a travel agent and I prefer to create an itinerary online, put it on hold and then call the TA who can pull the PNR and have it ticketed. I usually don't really care all that much about the minutiae of what goes on at ual.com to write and complain but this is really ticking me off.

soitgoes · May 30, 09, 3:39 am

Quote:

Originally Posted by jumpingenes

This is a huge devaluation in United's usefulness to me.

Yep. I always gave UA an edge when helping friends and family find flights because the hold was so convenient. Now, they've lost that edge.

PanHam · May 30, 09, 3:40 am

Wow. Poor form, United. One of the most useful features of the website - especially for us kids commuting to home from school, when it was useful to hold itineraries in the coming days before final exam days were finalized. What idiots.

amartin1979 · May 30, 09, 4:04 am

Please write United about this latest change. It is not acceptable.

United should be adding features to its website, not taking them away.

weero · May 30, 09, 4:59 am

Quote:

Originally Posted by amartin1979

Please write United about this latest change. It is not acceptable.

....

Right. Welcome to what intl. customers always had - no 24h free cancellation, no hold on united.com, no refare policy.

Bad but normal

.

iwillflytheworld · May 30, 09, 5:16 am

Major devaluation

Implemented on Friday evening with zero advance notice

Please write to United expressing your disappointment!

FireEmblemPride · May 30, 09, 5:31 am

Gah. I loved using this feature. Admittedly, I didn't purchase every ticket I put on hold, but it was nice having the option.

blueone · May 30, 09, 5:32 am

, United.

schley · May 30, 09, 5:45 am

This totally sucks! That feature was great and would like to know the reasoning behind it, or are we in a NO LOGIC zone now?

I already wrote my letter, not email, letter sent internationally which isn't cheap. I'm ticked off, perhaps allow the HOLD feature for elites? Let's compromise as I used this a lot. How is this messing up the works for United?

BWIflyerman · May 30, 09, 6:06 am

Just sent my comments to 1k voice. Not sure it will help, but it sure is helping me conclude that they really don't want my business and by making it more difficult to apply the vouchers and other upgrades .bomb can't handle.

trekwars2000 · May 30, 09, 6:44 am

Quote:

Originally Posted by hoops7k

Travel vouchers are going to be alot of fun now...

That brings up a great point - so how do you ticket these now?