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Old Aug 1, 05, 11:05 am   #1
 
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt Diamond, UA 1K MM, HH Diamond, SPG Gold
Posts: 2,182
united.com complaints 2005

Just wondering if anyone else is having trouble? I can get to the home page, but can't log in. It redirects me to "No you have not made a mistake..."

Driving me nuts!
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Old Aug 1, 05, 11:08 am   #2
 
Join Date: Jul 2005
Programs: united airlines
Posts: 49
[quote=SF1K] United's website is up and running. The problem occurs thru "Servers" being bogged down. Here is Las Vegas, everything is fine.

1-K Member
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Old Aug 1, 05, 11:11 am   #3
 
Join Date: Apr 2005
Location: We got the 2006 Basketball and Football National Champs...We got lucky9876coins ...We have Billy Donovan AGAIN...
Programs: We got Urban Meyer..We got the Swamp... We got TEBOW... Life IS good AGAIN!®
Posts: 3,151
Haven't been able to get in for last 30 minutes.

UA reservations says that MP link is down.
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Old Aug 1, 05, 11:20 am   #4
Dub
 
Join Date: Sep 2000
Location: Boston
Programs: UA 1K, 1MM; AA PLT
Posts: 920
Down in Boston for the last 15 minutes.

I was in the middle of buying: BOS-SFO-LHR-MAN-LHR-IAD-BOS and getting a good price. Oh well.

I miss the BOS-LHR flight.... I despise connecting in IAD.
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Old Aug 1, 05, 11:24 am   #5
 
Join Date: Jul 2003
Location: Santa Monica, CA USA
Programs: UA 1K, SPG PLT, CO PLT, AA EXP
Posts: 3,482
Apparently more than 20 people are trying to view their itineraries online at once.
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Old Aug 1, 05, 11:24 am   #6
 
Join Date: Dec 2004
Location: DEN
Programs: UA 1K, HH Diamond, Avis PS
Posts: 165
What a great waste it time..

It is not availible to me at this time. But to make it more enjoyable, I am getting the famous 404 error redirect," you didn't make a mistake, we just changed the website!"
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Old Aug 1, 05, 11:24 am   #7
jfe
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Join Date: Feb 2002
Location: El Paso, TX, USA
Posts: 22,229
Can't get anywhere with it

Got a link from Travelzoo , that united is flying El Paso - Paris for $342

http://www.travelzoo.com/Newsflash.asp?200013

Too bad I can't go, can't take my month old baby
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Old Aug 1, 05, 11:27 am   #8
 
Join Date: Jul 2003
Location: Santa Monica, CA USA
Programs: UA 1K, SPG PLT, CO PLT, AA EXP
Posts: 3,482
Quote:
Originally Posted by jfe
Can't get anywhere with it

Got a link from Travelzoo , that united is flying El Paso - Paris for $342

http://www.travelzoo.com/Newsflash.asp?200013

Too bad I can't go, can't take my month old baby
Must be El Paso to Paris, TX
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Old Aug 1, 05, 11:27 am   #9
 
Join Date: Mar 2005
Programs: ua 1k, spg & pc plat; hyatt, hh & marriott gold
Posts: 2,312
oh, dear gawd, this is frustrating. glad it's not just me (in hawaii) but haven't been able to load my itineraries this morning (8/1), nor have i been able to price a new itinerary i'm interested in. takes forever to get anything but the front page to load, and subsequent pages may not load at all.

i'm all for the 'new' site, but for pete's sake, folks, let's get it working.
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Old Aug 1, 05, 11:29 am   #10
 
Join Date: Mar 2005
Location: ORD MDW
Programs: AA, UA, NW , PC Gold, SPG Gold, Avis PC
Posts: 5,154
I tried to log in and got this:

No, you did not make a mistake

We've redesigned our Web site. Unfortunately, the URL you requested is no longer valid.
Visit us at http://www.united.com to see our new site.
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Old Aug 1, 05, 11:29 am   #11
jfe
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Join Date: Feb 2002
Location: El Paso, TX, USA
Posts: 22,229
Quote:
Originally Posted by TonySCV
Must be El Paso to Paris, TX
Paris, TX has an airport

It could be Ted's new partner, the Greyhound bus
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Old Aug 1, 05, 11:30 am   #12
 
Join Date: Jan 2005
Posts: 12
from bos haven't been able to get in all morning..
too bad, as they're having a big fair sale, and I need to book 3 flights..
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Old Aug 1, 05, 11:30 am   #13
Dub
 
Join Date: Sep 2000
Location: Boston
Programs: UA 1K, 1MM; AA PLT
Posts: 920
Let me be the first in this thread to pine wistfully for the old United Connection program...
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Old Aug 1, 05, 11:30 am   #14
 
Join Date: May 2004
Location: NYC/PHL
Programs: UA MP GM, Delta PM, SPG Plat, HH Gold, LH FT
Posts: 1,411
tried a second ago in Firefox and the site was messed up with the login overlapping the announcements. Now looks better but getting the same error as everyone else when trying to log in.
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Old Aug 1, 05, 11:32 am   #15
 
Join Date: Nov 2004
Location: Go west young man!
Programs: UA 1K, Hilton, IC
Posts: 309
After getting the email from UA this morning about the fall fare sale, I immediately logged on to ual.com to try to book a couple of trips.

And found out -- website's down! Again.

grrrrrrrrrrrrrrr

When will the powers that be at UA realize the unreliability and poor design of their website are having a real effect on customer satisfaction and revenue. Just look at how many posts on here are gripes about the website - including the recurrent threads about having to pay $15 to make reservations over the phone because ual.com can't do what it's supposed to.

grrrrrrrrrrrrrrrr x 2
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