#1
Join Date: Jul 2005
Location: South Carolina and San Diego
Programs: UAL1K/1.3MM; Starwood Platinum; Hertz Presidents
Posts: 18
47 Minute Hold on 1K Line!
What's going on today?
#2
Join Date: Oct 2005
Location: SFO/SJC/HKG
Programs: SPG Gold, Marriott Gold, Hertz 5*, AMEX PLT
Posts: 848
Just a guess...all the weather related threads?
#3
Join Date: Dec 2005
Programs: United 1P
Posts: 109
the weather for sure, but I've had this happen to me, then tried calling again and got through reasonably quickly.
#4
Join Date: Mar 2002
Location: SAN ; UA 1k; HH Dia; Hertz PC
Posts: 1,486
I was wondering the same thing but forgot about the bad weather back East.
#5
TalkBoard Candidate/09 TalkBoard Member/FlyerTalk Evangelist
Join Date: Dec 2004
Location: Tampa/Gainesville
Programs: UA 3K, DL Plat, bmi Gold, AA Gold, PC Plat, IC RA, Hilton Gold, Marriott Gold, SPG Gold, AMEX Plat
Posts: 23,464
Ouch! I remember during the DEN snowstorm wait times were around two hours, IIRC.
#6
Join Date: Feb 2004
Location: Englewood,CO,USA
Programs: UAL. 1P, Delta, Frontier Marriott Silver, SPG Plat
Posts: 224
Quote:
Originally Posted by
lucky9876coins
Ouch! I remember during the DEN snowstorm wait times were around two hours, IIRC.
Lucky, I can remember it taking that long to get out of the parking lot in DEN, let alone the 6 hour 15 mile trip home
Last Saturday morning (3-10-07) I was on hold 36 minutes
Maybe fewer 1K CSR's on a weekend
#7
Join Date: Jun 2004
Posts: 1,131
Quote:
Originally Posted by
chigrr
the weather for sure, but I've had this happen to me, then tried calling again and got through reasonably quickly.
I just called and got told 40 minutes, then called back and got somebody almost immediately. Some sort of bug?
#8
Join Date: Jan 2005
Location: New York, NY (USA)
Programs: hardly any
Posts: 604
Seven minutes MAX
In my experience, I am willing to hold the line for only seven minutes MAX. I then hang up, re-dial, and take my chances. Usually I connect to a live agent almost instantly. Never, ever hold. Simply re-dial.
#9
Join Date: Feb 2006
Location: SFO
Programs: UA1P
Posts: 558
Quote:
Originally Posted by
jedison
I just called and got told 40 minutes, then called back and got somebody almost immediately. Some sort of bug?
ditto for me. I was only hold but didn't hear the wait time. I waited 12 minutes. Called back and 1 minute later I got through. At first I thought it was the ICC but turned out it was somewhere in the US.
#10
Join Date: Nov 2002
Location: Toronto YYZ UA-1K AC-SE AA Gold Delta Gold
Programs: Priority Club/Royal Ambassador SPG Platinum
Posts: 9,477
not only was I on hold for 20 minutes the Web site has been down for 8 hrs or at least I cant access from HKG for the last 8 hrs and i have tried the 1k line 3 times..... something must be broken....
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Maybe fewer 1K CSR's on a weekend
