Meeting Mr. Flanagan a day after another United pilot was arrested in London for showing up drunk at work was a good advertisement for the embattled airline, which, like many in the industry, is struggling to improve its customer-service image. Mr. Flanagan said he tries not to get involved in management and labor controversies, but simply to do his job and leave his customers satisfied as they get off his plane.
United has many fantastic pilots and crews. We have all flown flights that have an exceptional flight deck with fantastic crew coordination across the entire plane. I have only flown on one Capt. Denny flight and he is simply the best. It is good to see him getting some public recognition.
I totally agree! I so glad to see Capt. Denny receiving the recognition he deserves! I've been on one of his flights, and it was a great experience. I didn't know he was a fellow Navy veteran. What a great United pilot; he truely leads by example!
Been on his flights a few times. He is the one person at UA who actually makes you feel like your business is appreciated. The sad part is that it is such a rarity.
That was a good article! Capt. Flannagan deserves praise for his customer focused attitude. United should be very proud of him and for any other employees who try to exceed customer expectations.
