Can ticket reservations be placed on hold on United.com?
May 30, 2009, 5:52 am
#31
Join Date: May 2009
Location: Switzerland
Posts: 255
That is a really bad development - I loved that feature!
May 30, 2009, 5:55 am
#32
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
wow, I might have been the first to be affected!
Last night at 11pm EDT, I was trying to setup a reservation for my fiance to ticket using a voucher at the airport. On this particular itin, it didn't give me the option to HOLD. I wondered why not, but didn't worry about it, assuming it was a glitch.
I called web support, who transferred me to the ICC, and they set it up just fine. I told them I had a voucher to take to the airport. It showed up as a HELD reservation for me in My Itins.
So here's the question -- can we continue to hold itins if we tell them that we have a voucher to use? I'm guessing yes.
Way to go United -- you just increased a lot of work for your call centers. Now everytime I want to hold an itin, I'll call and tie up an agent for 10 minutes. That'll be a cost saver for sure.
Last night at 11pm EDT, I was trying to setup a reservation for my fiance to ticket using a voucher at the airport. On this particular itin, it didn't give me the option to HOLD. I wondered why not, but didn't worry about it, assuming it was a glitch.
I called web support, who transferred me to the ICC, and they set it up just fine. I told them I had a voucher to take to the airport. It showed up as a HELD reservation for me in My Itins.
So here's the question -- can we continue to hold itins if we tell them that we have a voucher to use? I'm guessing yes.
Way to go United -- you just increased a lot of work for your call centers. Now everytime I want to hold an itin, I'll call and tie up an agent for 10 minutes. That'll be a cost saver for sure.
May 30, 2009, 7:05 am
#33
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
wow, I might have been the first to be affected!
Last night at 11pm EDT, I was trying to setup a reservation for my fiance to ticket using a voucher at the airport. On this particular itin, it didn't give me the option to HOLD. I wondered why not, but didn't worry about it, assuming it was a glitch.
I called web support, who transferred me to the ICC, and they set it up just fine. I told them I had a voucher to take to the airport. It showed up as a HELD reservation for me in My Itins.
So here's the question -- can we continue to hold itins if we tell them that we have a voucher to use? I'm guessing yes.
Way to go United -- you just increased a lot of work for your call centers. Now everytime I want to hold an itin, I'll call and tie up an agent for 10 minutes. That'll be a cost saver for sure.
Last night at 11pm EDT, I was trying to setup a reservation for my fiance to ticket using a voucher at the airport. On this particular itin, it didn't give me the option to HOLD. I wondered why not, but didn't worry about it, assuming it was a glitch.
I called web support, who transferred me to the ICC, and they set it up just fine. I told them I had a voucher to take to the airport. It showed up as a HELD reservation for me in My Itins.
So here's the question -- can we continue to hold itins if we tell them that we have a voucher to use? I'm guessing yes.
Way to go United -- you just increased a lot of work for your call centers. Now everytime I want to hold an itin, I'll call and tie up an agent for 10 minutes. That'll be a cost saver for sure.
I put tickets on hold very frequently and then go to the airport to ticket them with vouchers. No muss, no fuss, and no phone CS involvement for UA.
Now we're forced to call and probably will end up hassling with the typical "I can't see that fare, it must be available online only. Let me transfer you to web support." UGH!
May 30, 2009, 7:38 am
#34
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
United's misguided logic is that since tickets are fully refundable within 24 hours, there is no need to offer the hold itinerary feature anymore.
May 30, 2009, 7:44 am
#35
Join Date: Apr 2008
Location: San Francisco
Programs: UA 1MM Lifetime Gold, starting AK, Marriott Bonvoy
Posts: 347
This is a huge loss. The hold feature was one of the best things about booking on UA, I've used it a great deal. Does anyone have a suggestion on where a non-1k should write to comment on it?
The hold feature was one of the best things about booking on UA, I've used it a great deal. Does anyone have a suggestion on where a non-1k should write to comment on it?
May 30, 2009, 7:47 am
#36
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
<heads off to twitter...>
Last edited by notquiteaff; May 30, 2009 at 8:07 am Reason: Typo
May 30, 2009, 7:50 am
#37
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
This is a big I used this a lot....and I think it brought UA a lot of my biz that might have gone elsewhere.
I used this a lot....and I think it brought UA a lot of my biz that might have gone elsewhere.
May 30, 2009, 7:53 am
#38
Join Date: Sep 2003
Location: NTTB
Programs: UA Plat, Marriott Plat
Posts: 4,649
This is an awful step back for United. Thumbs WAY down!
May 30, 2009, 7:58 am
#39
Join Date: Jul 2007
Location: Sydney, Australia
Programs: VA Gold, UA, SPG Gold, HH Diamond, Marriott Gold, IHG Ambassador
Posts: 3,644
.
. Maybe its time all the 1Ks wrote into UA and kicked up a massive stink. Heck as soon as I know my new 1PVoice email I will write in
. UA eventually reversed the 500 mile mins stupidity, this is probably the next most worthy issue to throw a combined fit over. AND here's a thought, lets make it available for the OVERSEAS members as well. I get a friend to book trips so we get these features, but that's not always ideal.
What happens now to those who hold vouchers and MUST tix at the airport??? Stupid move, UA
.
May 30, 2009, 8:02 am
#40
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
I suppose with fewer refare vouchers, there is less reason to book and hold.
I wish UA had just made vouchers electronic in the first place, avoiding the need to schlep to the airport in the first place!
There used to be a trick to get a reservation to hold. One would put in the wrong expiration date or something on the CC, thus causing ual.com to hold the reservation without being able to ticket.
I wish UA had just made vouchers electronic in the first place, avoiding the need to schlep to the airport in the first place!
There used to be a trick to get a reservation to hold. One would put in the wrong expiration date or something on the CC, thus causing ual.com to hold the reservation without being able to ticket.
May 30, 2009, 8:03 am
#41
Join Date: Sep 2003
Location: NTTB
Programs: UA Plat, Marriott Plat
Posts: 4,649
Just sent a complaint via Twitter to UnitedAirlines, following up by contacting customer support.
May 30, 2009, 8:06 am
#42
Join Date: Mar 2009
Location: WAS
Programs: No Longer Anything
Posts: 478
Confirmed--No more hold on united.com
http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
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Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
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http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
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NOOOOOOOOOOOOOOOOOO!!!!!!!!
You guys have said it all.... I've not liked many changes from UA, but this one actually makes me
May 30, 2009, 8:09 am
#43
Join Date: Sep 2003
Location: NTTB
Programs: UA Plat, Marriott Plat
Posts: 4,649
Mods, please change the title of this thread to reflect the confirmation of this feature change?
[Thread title edited accordingly. Ocn Vw 1K, Moderator.]
[Thread title edited accordingly. Ocn Vw 1K, Moderator.]
Last edited by Ocn Vw 1K; May 30, 2009 at 8:43 am Reason: To confirm that thread title was edited.
May 30, 2009, 8:09 am
#44
Join Date: Nov 2005
Location: Anaheim Hills, CA
Programs: UA 1K, 1.3mm
Posts: 918
May 30, 2009, 8:09 am
#45
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
I suspect they are simply following CO's procedures. CO eliminated the "hold" and switched to the 24 hour cancel process awhile back.