United Standby Policy
#31
Join Date: Mar 2007
Location: Orchard Field
Posts: 1,421
I didn't fully apprecite UA's standby policy until very recently when I tried to get on an earlier AA flight at the gate and was told it would cost me $50.
#32
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Changing to another city *should not* happen and definitely shouldn't be counted on, but I have done it on United Express before (supposed to fly IAD-Harrisburg, PA and instead flew standby IAD-PHL). Probably much less likley if it's mainline UA.
#33
Join Date: Oct 2009
Posts: 302
Ya, I understand that one as those airports are not city pairs (I beleive that is the airline terminology). What about if they are city pairs and want to switch between them? I know UA has them in their C of C and it allows them to arrive at DCA for example and not make them technically move you to IAD if that was the destination due to the city pairs rule?
#34
Join Date: Nov 2003
Location: ord -n- mdw
Programs: big pimpin'
Posts: 974
But I am allowed to standby? There is no OLCI since it is a partner flight.
Thanks!
#35
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772
#36
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Ya, I understand that one as those airports are not city pairs (I beleive that is the airline terminology). What about if they are city pairs and want to switch between them? I know UA has them in their C of C and it allows them to arrive at DCA for example and not make them technically move you to IAD if that was the destination due to the city pairs rule?
In practice, you may find that sympathetic agents let you stand by for other airports. I've done SJC instead of OAK before, for example. But it's pretty much at the discretion of the GA since the rules don't explictly allow it outside of irrops.
During irrops, though, you will likely find GAs and CSRs may let you standby to just about anywhere within reason, with the understanding that UA doesn't have the responsibility to transport you from there to your original destination. (E.g. WX closes the WAS area airports, but you stand by for RIC, ORF, or ROA... UA will generally let you do that, but then it's up to you to get to WAS from RIC, ORF, or ROA.)
I would think, though, that if you booked to DCA and UA diverted to IAD for some reason, they'd provide transport to DCA.
#37
Join Date: Nov 2003
Location: ord -n- mdw
Programs: big pimpin'
Posts: 974
The next legs are both TACA metal.
#38
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
The question is really "can I stand by for a more direct routing?"... and the answer is yes...domestic standby is free on UA and it is allowed on award tickets. If they are checking any bags they will need to let the checkin agent know that they want to go stand by so they can check the bags on the appropriate flights. There can be risks associated with doing this but generally if the route you are booking is A-B-C-D-E, and you stand by for A-C-E there shouldnt be a problem because you still have confirmed seats beyond C.
Where you can run into issues is if you are scheduled A-B-C-D-E and you try and fly A-F-E, where the connection point is different and you have no confirmed onward ticket from that connection point. So it's conceivable you could get stranded at that connection point until something opens up on a standby basis.
Where you can run into issues is if you are scheduled A-B-C-D-E and you try and fly A-F-E, where the connection point is different and you have no confirmed onward ticket from that connection point. So it's conceivable you could get stranded at that connection point until something opens up on a standby basis.
Going IND-ORD-IAD-BDL and would MUCH prefer an IND-IAD-BDL routing to avoid backtracking. That being said, an IND-ORD-BDL routing would also be fine.
Would OLCI offer alternate, more direct routings? Should we just talk to an agent in IND?
Thanks for your time!
We would be luggage-free and can change on a whim. Ideally, it's more of a matter of getting to BDL earlier.
#39
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Indeed, my standby question relates directly to what SEA1K4EVR has posed here.
Going IND-ORD-IAD-BDL and would MUCH prefer an IND-IAD-BDL routing to avoid backtracking. That being said, an IND-ORD-BDL routing would also be fine.
Would OLCI offer alternate, more direct routings? Should we just talk to an agent in IND?
Thanks for your time!
We would be luggage-free and can change on a whim. Ideally, it's more of a matter of getting to BDL earlier.
Going IND-ORD-IAD-BDL and would MUCH prefer an IND-IAD-BDL routing to avoid backtracking. That being said, an IND-ORD-BDL routing would also be fine.
Would OLCI offer alternate, more direct routings? Should we just talk to an agent in IND?
Thanks for your time!
We would be luggage-free and can change on a whim. Ideally, it's more of a matter of getting to BDL earlier.
Talk to an agent (ideally, the GA for the IND-IAD flight). Shouldn't be a problem, as you're not going to end up in a city where you don't have a confirmed onward flight (such as if you were booked IND-ORD-BDL and wanted to go IND-IAD-BDL, for example).
Then, when you get to IAD, you should already be on standby for the earlier IAD-BDL flight, but you should probably double-check with the GA to be sure.
OLCI, however, will not offer that standby routing IME.
#40
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
Talk to an agent (ideally, the GA for the IND-IAD flight). Shouldn't be a problem, as you're not going to end up in a city where you don't have a confirmed onward flight (such as if you were booked IND-ORD-BDL and wanted to go IND-IAD-BDL, for example).
Then, when you get to IAD, you should already be on standby for the earlier IAD-BDL flight, but you should probably double-check with the GA to be sure.
OLCI, however, will not offer that standby routing IME.
Then, when you get to IAD, you should already be on standby for the earlier IAD-BDL flight, but you should probably double-check with the GA to be sure.
OLCI, however, will not offer that standby routing IME.
I'll see what the agent comes up with and hope my CO S* status match comes through.
Thanks again.
#41
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Where the no confirmed onward seat comes into play is if you want to change your routing in a way which gets you to an airport you don't have a ticket out of. For example, suppose you'd booked IND-ORD-BDL, but wanted to change the connection to IAD. The problem would be that you could end up stranded at IAD if your standby for IAD-BDL didn't clear, as you have no confirmed onward flight.
All that said, if loads are light, GAs will sometimes go ahead and confirm you for all the legs (this is rare, IME). As it is, you'd be standing by first for IND-IAD, then for the earlier IAD-BDL flight.
#42
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
UA has one of the best standby policies in the world. We can find flaws but overall they are very good.
#43
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
I have zero status with UA, but in my casual travels with them, their standby policies are liberal and accommodating, far more than than those policies of my incumbent carrier with whom I have status.
I will be sure to report tomorrow what happens.
#44
Join Date: Jan 2009
Location: Washington
Programs: United 1K 1MM, Marriott Plat, Hilton Gold, Hertz Prez
Posts: 250
Another thing to make sure is that your FF# doesn't get left out when the GA is working their magic. One time a RCC person changed some routing for me so I could pickup an Inn-N-Out burger in SF on my way from ORD to SEA. (It had been awhile since I had had one and I had some time.) So I went to the gate and they boarded everyone and I was last. She got me on the flight but forgot to add my FF# which most likely would have gotten me an Emergency Exit isle at best and E+ at worst...and early boarding.
#45
Join Date: Jun 2009
Posts: 426
Is there a way to see the current standby list for a flight other than the video board at the gate? Anything online similar to CO?