What's happened with 1K Voice?
#46
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
New auto response from 1kvoice:
Thank you for your message. You may expect a reply between 2 – 3 business days.
If you need immediate attention, please call our toll free number at (800) xxx-xxxx and select the appropriate option. You will be connected, on a priority basis, with one of our most experienced agents.
Thank you for your business and for choosing United Airlines.
Thank you for your message. You may expect a reply between 2 – 3 business days.
If you need immediate attention, please call our toll free number at (800) xxx-xxxx and select the appropriate option. You will be connected, on a priority basis, with one of our most experienced agents.
Thank you for your business and for choosing United Airlines.
#47
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
I e-mailed 1K Voice about 24 hours ago, and still no auto-response. Should I be worried? I got an auto-response the last time I e-mailed (which was to 1P Voice). The auto-response came immediately and a real (and meaningful) reply came within 24 hours. So, 1K is already feeling like a downgrade in this area.
#48
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Not really new, this has occurred to me in the past and in some case got a regular response in 24-48 hours and in one case no response. Have insufficient data to formulate a theory but the lack of auto-response seems to have been at times outside normal business hours.
#49
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Not really new, this has occurred to me in the past and in some case got a regular response in 24-48 hours and in one case no response. Have insufficient data to formulate a theory but the lack of auto-response seems to have been at times outside normal business hours.
#50
Join Date: Oct 2005
Location: LA
Programs: AA Exec Plat, Hilton Diamond, SPG Gold, Marriott Silver, former UA 1K, SPG AMEX addict
Posts: 236
Two weeks, two follow up emails from me asking for acknowledgement...nothing. I have found 1KVoice to be VERY hit and miss, but not getting back to me (even with one of those annoying auto-responses) is very frustrating.
#51
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
I sent a question as to why I was charged for a drink in first - the jumbled response from Ms. India said something about not serving alcohol to inebriated passengers. Considering it was my first drink of the day, I don't think that is why she would CHARGE me for a drink!
#52
Join Date: Aug 2005
Programs: UAL,CO
Posts: 71
[email protected] - No response
Has anyone had problems getting a response from emails to [email protected]?
I sent an email a week ago - no response.
I sent another email yesterday - no response.
I tried to go to the .bomb ual.com website to send email using their website Contact Us page and got this error: http://faq.ua2go.com/sessiontimeout.aspx
(and, it was not user error - I typed the message in twice within 60 seconds - no timeout possible)
Seriously, is letter or carrier pigeon the way to go with UAL?
I sent an email a week ago - no response.
I sent another email yesterday - no response.
I tried to go to the .bomb ual.com website to send email using their website Contact Us page and got this error: http://faq.ua2go.com/sessiontimeout.aspx
(and, it was not user error - I typed the message in twice within 60 seconds - no timeout possible)
Seriously, is letter or carrier pigeon the way to go with UAL?
#53
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Has anyone had problems getting a response from emails to [email protected]?
#56
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Has anyone had problems getting a response from emails to [email protected]?
I sent an email a week ago - no response.
I sent another email yesterday - no response.
I sent an email a week ago - no response.
I sent another email yesterday - no response.
#57
Join Date: May 2008
Location: ORD
Programs: UA 1K
Posts: 11
1K Voice still exists?
Must be getting mellow in old age as I have not complained is some time. Does the 1K voice still exist? Popped for the $150 change fee to escape LGA a day earlier to get kicked with a 3 hour eqpt delay. (after asking if it was on time) If 1KV is dead, where the best point to politely explain my feelings?
#58
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Yes, it's still there. I got a very quick response to my last email.
#59
Join Date: Jun 2007
Location: Washington, DC
Programs: United 1K (3MM) and RCC, elite levels for most hotel and car programs
Posts: 273
1K Voice still answers
Although I no longer hear from specific CR specialists with emails like
1KVoice2 etc. In fact, was surprised and delighted last week. Wrote a non-.....y email explaining that my daughter and son-in-law were flying on my award miles in First and, because of schedule changes ended up with RJs and a coach segment. I didn't demand anything, just asked whether it seemed right and fair. I got a PHONE CALL for a delightful UA CR agent who pretty much asked me what I wanted, and whether I wanted it for me or for the "kids" - I chuckle a bit because my son in law is a Marine captain who has done multiple tours in Iraq and isn't really a kid!!!!
I didn't push -- she offered two vouchers for them, I accepted and the whole deal left me pleased. Hope you write 1KVoice and have a similar expereince!
1KVoice2 etc. In fact, was surprised and delighted last week. Wrote a non-.....y email explaining that my daughter and son-in-law were flying on my award miles in First and, because of schedule changes ended up with RJs and a coach segment. I didn't demand anything, just asked whether it seemed right and fair. I got a PHONE CALL for a delightful UA CR agent who pretty much asked me what I wanted, and whether I wanted it for me or for the "kids" - I chuckle a bit because my son in law is a Marine captain who has done multiple tours in Iraq and isn't really a kid!!!!
I didn't push -- she offered two vouchers for them, I accepted and the whole deal left me pleased. Hope you write 1KVoice and have a similar expereince!
#60
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,889
Check your 'spam' box
Once recently I had e-mail from 1KVoice land in my Gmail account's spam folder.
They responded within 24 hours, but I actually forgot about my question and didn't get back to it for a couple of days when I was doing a "in:spam to:me" search.
They responded within 24 hours, but I actually forgot about my question and didn't get back to it for a couple of days when I was doing a "in:spam to:me" search.