Compensation Rant
Jul 5, 2008, 9:41 am
#31
Suspended
Join Date: Sep 2007
Posts: 747
How true and if you read carefully most are wanabee flyers who spend too much time getting horny over their next flight, those of us who spend half our lives flying know better I hope
Jul 5, 2008, 9:44 am
#32
Join Date: Jan 2006
Location: IAD-DCA
Programs: Won Kay
Posts: 1,324
Going to start a new thread as to not sound like I am picking on a particular FT'er.
What is it about the desire for COMPENSATION?
I have heard about people "delayed 12 days, no luggage cannot get a hold of anyone" OK- compensation is deserved.
What is it about our system that makes people think that the smallest problem “An ""e-"" person used my lav" or such; that the response is GIVE ME MONEY.
Could rant on, but I think most of you know what I am talking about.
What is it about the desire for COMPENSATION?
I have heard about people "delayed 12 days, no luggage cannot get a hold of anyone" OK- compensation is deserved.
What is it about our system that makes people think that the smallest problem “An ""e-"" person used my lav" or such; that the response is GIVE ME MONEY.
Could rant on, but I think most of you know what I am talking about.
Jul 5, 2008, 9:47 am
#33
Join Date: Jan 2006
Location: IAD-DCA
Programs: Won Kay
Posts: 1,324
It's not really very hard for them to print out vouchers and hand them out when people get mad. It's much easier than actually dealing with the problem - and probably cheaper, too.
Jul 5, 2008, 12:02 pm
#34
FlyerTalk Evangelist
Join Date: Jun 2004
Location: PIT
Posts: 10,955
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Jul 5, 2008, 12:09 pm
#35
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
Jul 5, 2008, 1:31 pm
#36
Join Date: Aug 2007
Location: ORD, PDX
Programs: UA 1K, HH Diamond, Marriott Platinum, Avis 1st
Posts: 284
The frequent fliers are the people experiencing commonplace issues with the the planes, operations delays, etc. and actually expecting the carrier to deal with the problem. UA chooses to dish out vouchers to placate customers rather than address the root cause. It has nothing to do with "class" - I think what you're really implying is that United just needs passengers with lower expectations.
Jul 6, 2008, 2:15 pm
#38
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Important distinction you make here. The problem is I think most of us, including those who ask for compensation are "reasonable" - that is, we expect to get what was advertised and promised to us. If that's not delivered, then we expect compensation to close the gap.
Given the state of the airlines, reasonable is no longer enough - you must indeed be rational, which means that you cannot expect consistency of product (including important issues like seat functionality, aircraft as promised, etc etc).
Most of us are reasonable, but we need to start being rational...
Given the state of the airlines, reasonable is no longer enough - you must indeed be rational, which means that you cannot expect consistency of product (including important issues like seat functionality, aircraft as promised, etc etc).
Most of us are reasonable, but we need to start being rational...