prestonh

They already effected that to some extent with the slashing of the 500 mile minimum per segment.

That said, as a business owner I get excited to buy a S or T fare on my trips and still earn full RDM/EQM. I usually don't because they are sold out. That keeps me buying the YBMH fares that make the money. Get rid of the sale fare accrual and I'd easily drop my patronage to UA in half.

jd2000

So which half would you drop? Seems to me if UA had only half as many pax but they were all buying YBMH they'd be in a lot better shape (as long as they could adjust their capacity somewhat accordingly).

formite

I don't think having YBHM only fares are motto of UA. UA is a global airline and will always try to entertain the need for business and pleasure travel. BTW, very few business only airlines are surviving. Pleasure travellers will mostly plan ahead and will no way buy UA if only YBHM fares are available. As a matter of fact, many business travellers can anticipate their schedule thus not needing to buy YBHM fares either. The YHBM fares have intrinsic value, one is paying more because these fares are flexible and do not require as much fore-sight. These benefits alone justify the fare, therefore asking for more benefit like mileage/segment reward is actually unfair to people who plans ahead.

jd2000

Most of the pleasure-traveling masses wouldn't care about EQM if they even knew about them. Some UA FF's would still keep their pleasure travel there with reduced EQM's because they still get the benefits of their status -- more free baggage, E+, upgrades, etc., but if some more loyal customers spread out their lower-revenue travel (whether it's business or pleasure), I don't see how upset they'd be about that.

anthro

Lucky,
Have you sent in a complaint to 1-K Voice?

GadgetFreak

Wirelessly posted (BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

If all the carriers didnt do it UA would get decimated. A few years ago UA tried to put stringent restrictions on SWUs and the response was so negative from 1Ks that they not only relented but gave them extra SWUs. If UA dropped mileage accrual on cheap fares I would stop flying them at completely. I buy a mix of fares for work and leisure. Mostly discount but a mix of B,A, Z and J. But I consolidate my flying on two carriers because of the miles. The internet has made it a lot easier for b usinesses to shop for cheap fares. Why fly UA when JetB lue has better service. Without the loyalty of the MP program UA is toast.

You seem to think that this person in SFO had a valid point about mileage runs. De you also think that full fare international first and business class passengers shouldn't be allowed in lounges?

Downunder girl

This is totally unacceptable customer service .

I cant believe he would speak to a 1K like that (or anyone like that actually) - is this what UA calls customer service for their best customers .

I hope you do write in about this one, Lucky!

BTW can you share why you didnt want to call the supervisor at the time?

I prefer direct routes (SYD-LAX is direct by nature ) and I actually prefer to fly p.s flights across the US, than take a crazy multi stop route (probably why I am only 2P ). However regardless of the tickets we buy - no one should be treated in that manner!

KMHT FF

This is one of those instances wherein the proper response to the agent would be, "Just shut up and do your job."

seanp7

Or, (though I've never done this), could you allow the person behind you to get served by this clown and just wait for another agent to handle your request? I suppose this guy would have sighed and 'alerted' the others to these 'stupid' MRunners...

violist

That would be way too obvious. As it was, it would have been way too
impossible, as this guy was the only one at the desk at the time.

exerda

I've taken that approach before with RCC agents and with the TSA.

At ORD, one agent refused to handle a simple request. I got in the line for the agent next to her. She scowled at me, but had enough to do with the customers in her line as it was. The second agent handled the request without a problem (standby to DCA vs. IAD; first agent had claimed that was impossible).

At IAD, I saw a TSA agent I really disliked (during the shoe carnival days, she had insisted I had to remove my shoes and refused to let me pass the WTMD, then argued with me about "you don't know our rules"). I chose the lane next to her, and the screener there let me walk right through in my shoes. This lady scowled at the guy and I could tell wanted to chew him out, but tough cookies (they were both one-stripers).

So, yeah, sometimes that works.

mre5765

Cool. Then I'll book all my round trips as multi-cities. "How dare you suggest that I don't have a half hour meeting in LAX?".

SeeYa

This same agent was responsible for pulling the wrong coupon(SFO-JFK) from my ticket when my upgrade cleared for SFO-ANC. I only found out when I could not check-in online for my return, & had to spend 45 minutes on the phone first with Reservations & then with web support in India.
And then another 20 minutes when trying to get my boarding pass at the airport.

As a sidenote, the India interaction was fine, & the agent appeared to actually care about making everything right, even to the point of calling me back when my cell phone dropped the signal. ^

l etoile

So many people here have had problems with what appears to be the same agent? Have you all written letters?

CApreppie

Boy he's got a bad rep on here. Someone should complain right on the spot.