Consolidated "Upgrade Clearing AFTER On-Line Check-In" Thread (Glitch) [Merged]
#16
Join Date: Feb 2001
Posts: 1,724
Sorry, but I think that the agent could have at least done the following:
looked at the correct record for passenger auh20
APOLOGIZED for HIS (gate agent's) mistake
Not sure why we're so quick on FT to say that it is the 'fault' of the passenger!
Note to UA - hire some REAL IT people - may solve quite a few problems!
looked at the correct record for passenger auh20
APOLOGIZED for HIS (gate agent's) mistake
Not sure why we're so quick on FT to say that it is the 'fault' of the passenger!
Note to UA - hire some REAL IT people - may solve quite a few problems!
#17
Join Date: Jun 2004
Location: Melbourne, FL
Programs: UA 1K 2MM
Posts: 158
People can argue that their position on the DM list is determined by time of check-in....this may be true given the same status of other people...which COULD lower your chance for a gate upgrade assuming you are at the same status levels as others who also go on the DM list.
#18
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Yeah, there are other threads on this.
I'm still of the opinion that an early OLCI is best.
When I've encountered this same type of situation a few times, I've learned to stand there and politely but firmly insist that yes, I have been upgraded, and yes, this type of thing has happened before (i.e., where the gate agent can't see the upgrade in the system they're looking at). That seems to spur them to check further and resolve the situation.
I'm still of the opinion that an early OLCI is best.
When I've encountered this same type of situation a few times, I've learned to stand there and politely but firmly insist that yes, I have been upgraded, and yes, this type of thing has happened before (i.e., where the gate agent can't see the upgrade in the system they're looking at). That seems to spur them to check further and resolve the situation.
#19
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,684
This opinion way not go over well here, but I believe that the minute that the flight is open for checkin (and that is 24 hrs now with OLCI) that the PNR processing of upgrades should cease. That way only 1 system is working at one time. PNR's 331 days-1 day prior, and ACI 23:59 up until departure.
There would be no discrepancies. If you didn't clear by the 24 hr window, your only chance would be thru ACI, which ignores PA/PB and goes almost entirely on status.
There would be no discrepancies. If you didn't clear by the 24 hr window, your only chance would be thru ACI, which ignores PA/PB and goes almost entirely on status.
#20
Join Date: Sep 2005
Programs: UA Million Miler
Posts: 1,358
I've received the upgrade message via EasyUpdate (email) while on a previous connection and then when inquiring at the next (relevant) gate, told that I'm #1 on the upgrade waitlist, not that it has cleared.
However, I didn't challenge it because I only learned about the situation after the fact. The email was sent while I was in transit, but I didn't access email til the next day.
However, I didn't challenge it because I only learned about the situation after the fact. The email was sent while I was in transit, but I didn't access email til the next day.
#21
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,684
Another solution, if the agent has proper resources (i.e. time/manpower) is to find all the people thru a "list call" that have cleared into F at exactly 30 min prior to dptr...if they are checked into Y, uncheck them, then recheck them into F. If the gate reader was able to stop these people prior to boarding so there would not be seat dupelications, things would be good.
The downside would be the passenger who says "I no longer want the ug" when his Y seat was given away based on his (cleared) upgrade request. (or maybe he "doesn't have the UG instruments with him...can you give it to me for free? No? Then I want my old exit row aisle back. What do you mean you can't? Why did you give it away? (duh! becuase you requested to trade it plus certificates in for F!)
The downside would be the passenger who says "I no longer want the ug" when his Y seat was given away based on his (cleared) upgrade request. (or maybe he "doesn't have the UG instruments with him...can you give it to me for free? No? Then I want my old exit row aisle back. What do you mean you can't? Why did you give it away? (duh! becuase you requested to trade it plus certificates in for F!)
#22
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
How does your check-in time really affect your upgrade position on the DM? If you previously applied for an upgrade I imagine it would maintain your position on the upgrade list regardless of check-in time. I could only see it mattering if you applied for your upgrade when you checked in.
I often check-in early, only to try and move to a good seat but now since I get a good seat by booking early, I check in late to get the best view of the situation at hand (although it will change immensely in the last 30 minutes).
Now, Im thinking I should just use EZ-chikin at the airport.
I also noticed last week that when there is an eqpt change the day before, OLCI wont process... (with a nondescript error). Some kind of sweep happens overnight I think, since the next morning all was well with the new eqpt. The 1K agent the day before could not see the eqpt change at all. Only way I knew was because of a hint in flight status. (One view showed it, another did not!)
I often check-in early, only to try and move to a good seat but now since I get a good seat by booking early, I check in late to get the best view of the situation at hand (although it will change immensely in the last 30 minutes).
Now, Im thinking I should just use EZ-chikin at the airport.
I also noticed last week that when there is an eqpt change the day before, OLCI wont process... (with a nondescript error). Some kind of sweep happens overnight I think, since the next morning all was well with the new eqpt. The 1K agent the day before could not see the eqpt change at all. Only way I knew was because of a hint in flight status. (One view showed it, another did not!)
#23
Join Date: Jun 2006
Programs: UA 1P, Hilton Diamond VIP, Avis Preferred Select
Posts: 41
This opinion way not go over well here, but I believe that the minute that the flight is open for checkin (and that is 24 hrs now with OLCI) that the PNR processing of upgrades should cease. That way only 1 system is working at one time. PNR's 331 days-1 day prior, and ACI 23:59 up until departure.
There would be no discrepancies. If you didn't clear by the 24 hr window, your only chance would be thru ACI, which ignores PA/PB and goes almost entirely on status.
There would be no discrepancies. If you didn't clear by the 24 hr window, your only chance would be thru ACI, which ignores PA/PB and goes almost entirely on status.
Is this SOP or did this agent not follow the rules?
#24
Join Date: Feb 2001
Location: Austin, TX
Programs: lapsed UA 1K (now a lowly 2P), HGP Platinum
Posts: 9,607
If you OLCI 24 hours in advance then you are in line to clear through the res system at T-24 through T-6 hours. You're also set up with an early check-in time on the DM list in case you need to clear at the gate.
If you do get the Easy Update message saying your upgrade cleared, then just uncheck-in and recheck-in to claim it.
#25
Join Date: Feb 2001
Location: Austin, TX
Programs: lapsed UA 1K (now a lowly 2P), HGP Platinum
Posts: 9,607
I've received the upgrade message via EasyUpdate (email) while on a previous connection and then when inquiring at the next (relevant) gate, told that I'm #1 on the upgrade waitlist, not that it has cleared.
However, I didn't challenge it because I only learned about the situation after the fact. The email was sent while I was in transit, but I didn't access email til the next day.
However, I didn't challenge it because I only learned about the situation after the fact. The email was sent while I was in transit, but I didn't access email til the next day.
So, there is no hard-and-fast line. Instead, the system should understand and synchronize.
But, for FlyerTalkers, it's not that big of a deal. Once you know, the uncheck-in/recheck-in dance is not a difficult one.
#27
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,017
After reading the those who thoughtfully posted on this thread, I think you're absolutely right. I type corrected.
I disagree. You need to be aware of this wrinkle, but it's still better to have two irons in the fire.
If you OLCI 24 hours in advance then you are in line to clear through the res system at T-24 through T-6 hours. You're also set up with an early check-in time on the DM list in case you need to clear at the gate.
If you do get the Easy Update message saying your upgrade cleared, then just uncheck-in and recheck-in to claim it.
If you OLCI 24 hours in advance then you are in line to clear through the res system at T-24 through T-6 hours. You're also set up with an early check-in time on the DM list in case you need to clear at the gate.
If you do get the Easy Update message saying your upgrade cleared, then just uncheck-in and recheck-in to claim it.
#28
Join Date: Mar 2007
Programs: Mileage Plus, Marriott Rewards, Avis Preferred, Hilton Honors, SPG
Posts: 75
Not sure why we're so quick on FT to say that it is the 'fault' of the passenger!
#29
Join Date: Aug 2005
Location: DEN
Programs: UA MM Gold
Posts: 151
Denied Confirmed Upgrade
On the way to the airport, I got a text message telling me that my upgrade to F had been confirmed. Turns out I also had an email with the same news.
I had the coach boarding pass I'd printed at home. When I got to the airport, Easy Chicken would not give me a new F boarding pass, saying that I needed to see an agent. I got to the gate about 40 minutes before the flight only to be told that first class had already checked in full without me. The gate agents had no explanation as to what had become of my upgrade, so I rode in E+.
This is a flight where I am typically the only 1K, so I can't imagine that I got statused out somehow. Am I due some kind of compensation from UA? Seems I should be!
I had the coach boarding pass I'd printed at home. When I got to the airport, Easy Chicken would not give me a new F boarding pass, saying that I needed to see an agent. I got to the gate about 40 minutes before the flight only to be told that first class had already checked in full without me. The gate agents had no explanation as to what had become of my upgrade, so I rode in E+.
This is a flight where I am typically the only 1K, so I can't imagine that I got statused out somehow. Am I due some kind of compensation from UA? Seems I should be!
#30
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Unfortunately, what you needed to do was to have the agent offload you and recheck you in, and you would've been fine. It's what you get for OLCIing. Oh well, you'll know for next time. And, no, no compensation is due.