united.com probs and workarounds for Comcast subscribers
Nov 19, 2006, 3:10 pm
#1
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
[I edited this 6/4/2007, 11AM US CDT to make it more relevant to the current Comcast related DNS problem]
The DNS Servers for united.com and related websites are:
The procedure to update you DNS entries varies depending on your operating system and version (Mac, Windoz, Linux, SunOS), your ISP, if you have a router, etc. I will not attempt to give a detailed procedure as it would be many pages long. Just be sure you really know what you are doing as you can make things worse.
After all this settles down it is best to remove these additional DNS entries but keep note of them if the problem happens again.
The DNS Servers for united.com and related websites are:
dc1lbs1.uls-prod.com 209.87.112.4
dc2lbs1.uls-prod.com 209.87.113.4
It looks like there is a recent change to UA's DNS servers. There are now 2 others and you may also try using them instead of the 2 listed above. I am do not know when this change went into affect -- maybe this change caused the problem or is the solution.dc2lbs1.uls-prod.com 209.87.113.4
dns01.uls-prod.com 209.87.112.200
dns02.uls-prod.com 209.87.113.200
You may have better results in accessing UA's web sites by adding one or 2 of the above DNS servers to your DNS entries. Make sure they are the last in the DNS list, after your existing DNS servers.dns02.uls-prod.com 209.87.113.200
The procedure to update you DNS entries varies depending on your operating system and version (Mac, Windoz, Linux, SunOS), your ISP, if you have a router, etc. I will not attempt to give a detailed procedure as it would be many pages long. Just be sure you really know what you are doing as you can make things worse.
After all this settles down it is best to remove these additional DNS entries but keep note of them if the problem happens again.
Last edited by gfowler-ord-1k; Jun 4, 2007 at 2:26 pm
Apr 19, 2007, 10:11 pm
#2
Join Date: Feb 1999
Location: Washington DC
Programs: UA GS, DL Silver, EK Gold, Marriott Plat, HH Diamond
Posts: 797
there's a problem with comcast thats causing random dns errors since this evening. united.com and ual.com are both affected.
Jun 2, 2007, 2:40 pm
#3
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,486
We're on Comcast and it's been up and down. At the moment it's working perfectly again.
Jun 2, 2007, 2:41 pm
#4
Join Date: Sep 2003
Location: Rockville MD USA
Programs: UA former 1K MM
Posts: 2,184
It's apparently only a problem for Comcast subscribers, and even then not all of them. I have been unable to access united.com through my cable modem all day, but no problem using my T-Mobile Dash.
Jun 2, 2007, 2:53 pm
#5
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Comcast's DNS and ual.com have a long history of not playing together well.
Jun 2, 2007, 3:03 pm
#6
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
See http://www.flyertalk.com/forum/showp...3&postcount=60 for my workaround for united.com and Comcast DNS issues. Please post if this resolves the problem.
(This is now posted at the top of the thread - l'etoile, moderator)
(This is now posted at the top of the thread - l'etoile, moderator)
Last edited by l etoile; Jun 4, 2007 at 9:44 am
Jun 2, 2007, 5:23 pm
#7
Join Date: Dec 2004
Location: ORD
Programs: UA 1K
Posts: 187
See http://www.flyertalk.com/forum/showp...3&postcount=60 for my workaround for united.com and Comcast DNS issues. Please post if this resolves the problem.
Jun 2, 2007, 8:45 pm
#8
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Last edited by gfowler-ord-1k; Jun 3, 2007 at 3:00 am
Jun 3, 2007, 4:56 am
#9
Join Date: Mar 2004
Posts: 617
Nationwide thing
Northern Virginia Comcast subscriber here and as of 0600 Eastern time, website is Tango Uniform.
Jun 3, 2007, 6:21 am
#10
Join Date: Jul 2005
Location: Atlántida, Canelones, Uruguay (MVD) and rarely GNV
Programs: AV LifeMiles, CM ConnectMiles, BA Exec Club. Former:ex-ASGold, ex-UA1K, ex-COPlat, ex-NWGold.
Posts: 2,673
I'm in the Bay Area just north of Oakland this weekend, at a family member's place that has Comcast. All the ua2go.com sites behind the home page were unavailable since yesterday morning, but the united.com homepage was working. As of last night that was unavailable too. No OLCI for me for my flight home today.
Jun 4, 2007, 12:24 am
#11
Join Date: Jul 2005
Location: Atlántida, Canelones, Uruguay (MVD) and rarely GNV
Programs: AV LifeMiles, CM ConnectMiles, BA Exec Club. Former:ex-ASGold, ex-UA1K, ex-COPlat, ex-NWGold.
Posts: 2,673
And about 18 hours later, back home in Colorado on Comcast (and an entirely different computer), it doesn't work here either.
Jun 4, 2007, 7:19 am
#12
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,404
Not working this a.m. here in Chicago, on Comcast. 
Jun 4, 2007, 7:55 am
#13
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,486
And the same notebook that didn't work on Comcast at home yesterday gets me everywhere on a Canadian Rogers home wireless site where we're visiting this morning.
I'm starting to make some deductions about which large company to be annoyed with.
I'm starting to make some deductions about which large company to be annoyed with.
Last edited by Fredd; Jun 4, 2007 at 7:56 am Reason: clarification
Jun 4, 2007, 9:50 am
#14
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
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I've started breaking out certain problems and workarounds regarding united.com issues. While I know there is more to add to this thread, until I get to merging posts from other threads and sorting through the massive sticky, I believe I've included the most useful workaround. Please watch post 1 in the united.com complaints for links to more threads that will deal with solutions to specific problems. Please be patient though, as it takes a while to sort through all that it there.
Until this thread is finished, please also see the thread below for more information specific to Comcast users.
http://www.flyertalk.com/forum/showthread.php?t=699584
l'etoile
UA moderator
Until this thread is finished, please also see the thread below for more information specific to Comcast users.
http://www.flyertalk.com/forum/showthread.php?t=699584
l'etoile
UA moderator
Last edited by l etoile; Jun 4, 2007 at 10:08 am
Jun 4, 2007, 10:09 am
#15
Join Date: Sep 2005
Location: Tucson - Seattle
Programs: UA 1K;
Posts: 2,474
Monday morning, 9am PDT. (Seattle-Comcast)
I was able to access for about 2 minutes this morning...now cannot access even the UAL.Com site.
I really have (had) need to access my account.
Is it really this hard for professionals(???) to fix this problem....it has been over 3 days for me.
I was able to access for about 2 minutes this morning...now cannot access even the UAL.Com site.
I really have (had) need to access my account.
Is it really this hard for professionals(???) to fix this problem....it has been over 3 days for me.
