Consolidated Thread to Post Your UA Website Experiences/Complaints
Oct 16, 2004, 2:40 pm
#61
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Originally Posted by UAMythbuster
Hey I everyone I work in Customer Service in Websupport for United.com and would be happy to answer any questions here...remember I am here on my own terms and not on United Airlines. So my opinions are my own and not nescesarily the opinions of United Airlines.... United airlines in no way is involved with what I say on this or any forum. I will gladly help you guys out as a person that knows allot about United Airlines, United.com and not as a customer service representative for United.com.
Zach
UA Moderator.
Oct 16, 2004, 6:09 pm
#62
Join Date: Jul 2001
Location: Ani Ichibanya
Programs: WWMFD
Posts: 6,292
UAMythbuster:
Welcome Aboard!
We've been waiting for you.
Welcome Aboard!
We've been waiting for you.
Oct 16, 2004, 6:51 pm
#63
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by ChgoBob
Welcome and thanks for participating! Before I call, does the "fix" apply to award itineraries? This is a handy way to check on any flight time or equipment changes a few months out, especially with partner airlines for any seat changes.
Also, is there any special place that you would want bugs or problems reported? When I try to point them out now, I usually get a canned response. (They are usually minor and deserve the canned response, but not always)
Also, is there any special place that you would want bugs or problems reported? When I try to point them out now, I usually get a canned response. (They are usually minor and deserve the canned response, but not always)
Well you can always report bugs with us at websupport.
But what Frequent users of the site call bugs arent always bugs but ways to keep first time users to have the least amount of problems. But There is always bugs with anysite and we would be glad to report them if they have not already...just call 1-800-589-5582 and me or one of my happy coworkers would be happy to pass that on...~
ATTN:I am posting on my own terms and not on United Airlines. So my opinions are my own and not nescesarily the opinions of United Airlines.... United Airlines in no way is involved with what I say on this or any forum. I will gladly help anyone out as a person that knows allot about United Airlines/United.com and not as a customer service representative for United.com. United Airlines is in no way responsible for what I post on this or any forum.
Last edited by UAMythbuster; Oct 16, 2004 at 7:08 pm
Oct 16, 2004, 7:52 pm
#64
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Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Well, since we have an "unofficial" UA website expert here, any comment about the problem I reported in another thread? (I'm sure it's reported in other posts as well.)
Link to problem description:
http://www.flyertalk.com/forum/showp...8&postcount=50
I suppose I should be grateful that the "request upgrade" feature even worked as well as it did with SWUs, but the lack of accounting for "reserved" upgrades on the e-upgrade summary makes me feel uneasy.
Link to problem description:
http://www.flyertalk.com/forum/showp...8&postcount=50
I suppose I should be grateful that the "request upgrade" feature even worked as well as it did with SWUs, but the lack of accounting for "reserved" upgrades on the e-upgrade summary makes me feel uneasy.
Oct 16, 2004, 11:34 pm
#65
Join Date: Jul 2003
Location: Washington DC; UA 1MM, Marriott Lifetime Plat
Posts: 959
Originally Posted by UAMythbuster
There is gonna be a new website that will hopefull be released early January but it might not be till summer 2005. This thing will be pretty cool hopefully, supposedly they are gonna fix allot of problems and give ALLOT of features to the site that you cant do on the web now....
~
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~
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Randomman
Oct 17, 2004, 9:36 am
#66
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by KathyWdrf
Well, since we have an "unofficial" UA website expert here, any comment about the problem I reported in another thread? (I'm sure it's reported in other posts as well.)
Link to problem description:
http://www.flyertalk.com/forum/showp...8&postcount=50
I suppose I should be grateful that the "request upgrade" feature even worked as well as it did with SWUs, but the lack of accounting for "reserved" upgrades on the e-upgrade summary makes me feel uneasy.
Link to problem description:
http://www.flyertalk.com/forum/showp...8&postcount=50
I suppose I should be grateful that the "request upgrade" feature even worked as well as it did with SWUs, but the lack of accounting for "reserved" upgrades on the e-upgrade summary makes me feel uneasy.
~
ATTN:I am posting on my own terms and not on United Airlines. So my opinions are my own and not nescesarily the opinions of United Airlines.... United Airlines in no way is involved with what I say on this or any forum. I will gladly help anyone out as a person that knows allot about United Airlines/United.com and not as a customer service representative for United.com. United Airlines is in no way responsible for what I post on this or any forum.
Oct 17, 2004, 9:49 am
#67
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by randomman
Please tell me that I will be able to change seat selections online? That is my final big gripe right now. I am forced to use AmEx for all of my company travel (I fly every week). I can finally make my upgrade requests online, but I have to call every week to get my exit row seats...
Randomman
Randomman
Oct 20, 2004, 10:23 pm
#68
FlyerTalk Evangelist
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Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Followup of my problem
To follow up on the problem I reported (also updated in the other thread):
I played around with this and it looks like it's user error on my part. I thought the "To" Date would refer to the date the SWUs were reserved, rather than the flight date. Silly me. When I changed the "To" date to a date after the November dates of the flights, the Reserved Upgrade Summary shows up.
I played around with this and it looks like it's user error on my part. I thought the "To" Date would refer to the date the SWUs were reserved, rather than the flight date. Silly me. When I changed the "To" date to a date after the November dates of the flights, the Reserved Upgrade Summary shows up.
Oct 21, 2004, 8:43 am
#69
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
Originally Posted by UAMythbuster
And they keep even us in the dark untill just before its release... unless they need us to beta test.But seat change is something that they know people want I am sure.
UAMythbuster,
May I make a couple of suggestions of items that should be added to united.com award travel to enhance functionality. Currently, there is no way for someone to sponsor another person's upgrade with miles on the web site. Would it be possible for this to be added just as 1Ks can now sponsor E-Upgrades?
Also, would it be possible to do add a link in award travel for a direct search for upgrade inventory. Currently, one can only see this when one can find free tickets in coach, biz, or 1st that are available.
Oct 21, 2004, 9:56 am
#70
Join Date: Aug 2002
Location: Los Angeles, CA USA UA Premier Plat , 1.24MM, AA EXP
Posts: 271
My Itineraries has been down since last night...GRRR 
Oct 21, 2004, 9:10 pm
#71
Join Date: Nov 2000
Location: San Francisco Bay Area
Programs: Many
Posts: 2,496
I'm trying to upgrade someone using CR1s, and the only "currency" that appears in the drop down box is Systemwide - Paper. I have CR1's in my bank available to use.
Not sure if its a factor, but the person I am upgrading had previously waitlisted themselves for upgrade.
Anyone have any insights?
Not sure if its a factor, but the person I am upgrading had previously waitlisted themselves for upgrade.
Anyone have any insights?
Oct 21, 2004, 9:13 pm
#72
Join Date: Sep 2001
Location: Brisbane, QLD, Australia
Programs: UA Nobody (former 1K, 1P, 2P), QFF Nobody, Skywards Nobody
Posts: 1,337
Originally Posted by UAMythbuster
Well you can always report bugs with us at websupport. But what Frequent users of the site call bugs arent always bugs but ways to keep first time users to have the least amount of problems.
But what Frequent users of the site call bugs arent always bugs but ways to keep first time users to have the least amount of problems.
I hope this is just your opinion of the site and not a reflection of how it was actually designed. Otherwise there is no hope at all for getting things fixed, as it won't be deemed to be broken.
Anyone ever heard of "novice mode" vs. "expert mode"? Sheeessh!
Last edited by BrisbanePE; Oct 21, 2004 at 9:14 pm Reason: typo
Oct 21, 2004, 9:56 pm
#73
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Originally Posted by BrisbanePE
Anyone ever heard of "novice mode" vs. "expert mode"? Sheeessh!
Oct 23, 2004, 11:33 am
#74
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by BrisbanePE
So the more you use the site the more problems you have.
I hope this is just your opinion of the site and not a reflection of how it was actually designed. Otherwise there is no hope at all for getting things fixed, as it won't be deemed to be broken.
Anyone ever heard of "novice mode" vs. "expert mode"? Sheeessh!
I hope this is just your opinion of the site and not a reflection of how it was actually designed. Otherwise there is no hope at all for getting things fixed, as it won't be deemed to be broken.
Anyone ever heard of "novice mode" vs. "expert mode"? Sheeessh!
Oct 23, 2004, 6:23 pm
#75
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Posts: 17,575
If one "path" doesn't work, try another!
Originally Posted by Jimbo
My Itineraries has been down since last night...GRRR
For example, today I logged in on the home page and it brought up my mileage summary. I then clicked on "Home," "My itineraries," then "My itineraries" (as opposed to "united.com itineraries," as I wanted to see a couple of awards I had had to book by phone). I got an Error page. Ugh.
So, I tried a workaround. I logged out, went to the Home page, and clicked on "My itineraries," then "My itineraries." Got the login screen. Logged in. This time it worked!!! ^
I have replicated both these scenarios today, so it isn't just a one-time fluke.
Sometimes persistence, and trying different "paths," can pay off. @:-)