Useful UA Profiles (S* Computer Codes) - version 2
#76
Join Date: Jun 2005
Programs: UA, DL
Posts: 550
according to this profile customers flying in C on an intl itin are eligle to receive hotels, meal vouchers and ground transportation. Does anybody know whether that applies to paid busines class only or whether upgraded coach itins are covered by that as well?
S*UAL/INVOLUNTARY REROUTE-AMENITY UPDATED 12JUN06
S*UAL/INVOLUNTARY REROUTE-AMENITY UPDATED 12JUN06
Code:
GENERAL POLICY ]S*R.G; STAR ALLIANCE POLICY ]S*R.G; AMENITIES CHART ]S*R.C; DEFINITION OF TERMS ]S*R.D; SPECIAL AMENITIES ]S*R.S; INVOLUNTARY REROUTING ]S*UAL/INVOLUNTARY REROUTE; STAR ALLIANCE REROUTE ]S*UAL/ALLIANCE-REROUTE; BUSINESS1 ]S*UAL/BUSINESS1; -----GENERAL POLICY----- - NOTE: THE DECISION TO PROVIDE AMENITIES REST WITH AIRPORT MANAGEMENT...ONLY...RESERVATIONS WILL NOT BE INVOLVED IN THIS PROCESS BUT SHOULD BE AWARE IN CASE OF CUSTOMERS INQUIRIES. STAR ALLIANCE: - FOR CONSISTENT CUSTOMER SERVICE PROCESSES DURING AN IRREGULAR OPERATION...COMMON POLICIES AND PROCEDURES HAVE BEEN AGREED TO BY THE STAR ALLIANCE CARRIERS. - THESE PROCEDURES APPLY TO ALL CONFIRMED AND/OR ACCEPTED CUSTOMERS IRRESPECTIVE OF THE CLASS OF TRAVEL... THROUGHOUT THE STAR ALLIANCE NETWORK. WE ALSO RECOGNIZE AND GIVE PRIORITY TO OUR PREMIUM CLASS AND MOST VALUED FREQUENT FLYER CUSTOMERS WHEN CONSIDERING THE PROVISION OF THESE SERVICES. -----AMENITIES CHART----- - SUMMARY CHART OF AMENITIES THAT MAY BE PROVIDED DUE TO UA/UAX CONTROLLABLE DELAYS/CANCELLATIONS/WEATHER/FAA LIMITATIONS. NO...INDICATES NONE ARE PROVIDED. - FOR CUSTOMERS WHO WERE PREVIOUSLY DIVERTED AND NOW ARRIVING LATE AT THEIR CONNECTING STATION... REFER TO THE *CONNECTING* LINE IN AMENITIES CHART. - FOR CUSTOMERS WHO ARE DIVERTED AND CURRENTLY IN THE DIVERSION STATION...REFER TO THE *DIVERTED* LINE IN THE AMENITIES CHART. . . . **REFER TO DEFINITION OF TERMS NUM 7 FOR MEAL VOUCHER** CUSTOMER TYPE / WEATHER/FAA DELAY / UA/UAX-CONTROLLABLE HTL MLS GRD COM HTL MLS GRD COM ORIG/LOCAL NO NO NO NO NO YES NO NO CONNECT/STOPOVR NO NO NO NO YES YES YES YES THRU NO NO NO NO YES YES YES YES DIVERTED-DOM NO* YES NO* YES YES YES YES YES DIVERTED W/BUS NO NO YES YES NO NO YES YES DIVERTED- INTL YES YES YES YES YES YES YES YES GLOBAL SERVICES YES YES YES YES YES YES YES YES 1K/PASS PLUS YES YES YES YES YES YES YES YES STAR GOLD NO** NO** NO** NO** YES YES YES YES INTL F/INTL C YES YES YES YES YES YES YES YES DOMESTIC F YES YES YES YES YES YES YES YES SPECIAL NEEDS NO YES YES YES YES YES YES YES CUSTOMERS I.E. UNMR..DISABILITY CUST..ELDERLY..ETC. NOTE: FOR SPECIAL NEEDS CUSTOMERS..AMENITIES APPLY TO MAINTAIN THE SAFETY AND WELFARE OF THESE CUSTOMERS. - *IF THE CUSTOMER IS DIVERTED TO AN UNSCHEDULED POINT BETWEEN 10PM-6AM..HOTELS SHOULD BE PROVIDED IF FLIGHT NOT PLANNING TO LEAVE. - **EXCEPTION: INTERNATIONAL ITINERARIES INCLUDING CONNECTING DOMESTIC PORTIONS. HTL-HOTELS MLS-MEALS GRD-GROUND TRANSPORTATION COM-COMMUNICATIONS-1 FAX OR 3 MINUTE PHONE CALL - SEE BELOW FOR DEFINITION OF TERMS OR S*R.D ----- ----- DEFINITION OF TERMS ----- ----- - 1.ORIGINATING/LOCAL RESIDENT...AT POINT OF ORIGIN ON TICKET AND/OR A LOCAL RESIDENT. - 2.CONNECTING...ARRIVING BY AIR AT A TRANSFER POINT AND HOLDING CONFIRMED RESERVATION AND TICKET. - 3.THROUGH PASSENGERS...AT AN INTERMEDIATE POINT OF A MULTI-STOP FLIGHT WITH SAME FLIGHT NUMBER. - 4.STOPOVER...AT INTERMEDIATE POINT OF HOLDING CONFIRMED RES/TKT THAT IS USUALLY 1ST LEG OF CUST RETURN ITIN. - 5.DIVERTED...DUE TO A NON-SCHEDULED STOPPING POINT. - 6.DIVERTED W/ BUS...PROTECTED TO ORIGINAL DESTINATION/ONWARD CONNECTING POINT BY BUS. - 7.HOTEL...1 NIGHT LODGING IF THE DELAY WILL EXCEED 4 HOURS BETWEEN 2200-0400 WHICH IS W/IN UA/UAX CONTROL NOTE: IF CUSTOMER REQUESTS ALTERNATE GROUND TRANSPORTATION VERSUS OVERNIGHT HOTEL ACCOMMODATIONS IT IS ACCEPTALBE TO AUTHORIZE IF THE TRANSPORTATION IS LESS THAN THE HOTEL EXPENSE. EXAMPLE..FOUR CUSTOMER TAKE ALTERNATE GROUND TRANSPORATION FOR A TOTAL OF $200 VERSUS$100 PER NIGHT PER CUSTOMER EQUALING $400. - 8.MEALS...MEAL VOUCHERS SHOULD BE OFFERED ONLY WHEN THE DELAY EXCEEDS 4 HOURS AND FLIGHT ORIGINALLY OFFERED A COMPLIMENTARY MEAL. AS AN EXAMPLE MEAL VOUCHERS SHOULD NOT BE GIVEN TO CUSTOMERS BOOKED ON TED FLTS. MEAL VOUCHERS SHOULD NOT BE OFFERED TO ECONOMY CABIN CUSTOMERS WHEN BUY ON BOARD FLIGHTS ARE DELAYED OVER 4 HOURS. EXCEPTION: IF HOTEL ACCOMMODATIONS ARE OFFERED DUE TO FLIGHT CANCELLATION..CUSTOMER MAY BE PROVIDED UP TO TWO MEAL VOUCHERS. NO ALCOHOL BEVERAGES WILL BE PROVIDED. AMOUNTS TAKING INTO CONSIDERATION LOCAL AIRPORT MEAL VOUCHERS SHOULD INDICATE SPECIFIC DOLLAR AMOUNTS TAKING INTO CONSIDERATION LOCAL AIRPORT AVERAGE DOLLAR AMOUNTS. CUSTOMERS SHOULD BE ADVISED THAT THE VOUCHER IS TO COVER THEIR MEAL AMOUNTS. IN ADDITION IF APPROPRIATE MEAL VOUCHERS MAY BE OFFERED TO CUSTOMERS WHO ELECT TO WAIT UNTIL THEIR BAGGAGE ARRIVES ON A LATER FLIGHT. RECOMMENDED AMOUNTS: BREAKFAST - RANGE FROM $3.00 - $10.00 LUNCH - RANGE FROM $5.00 - $10.00 DINNER - RANGE FROM $7.00 - $15.00 - 9.COMMUNICATIONS...CUSTOMERS MAY BE ALLOWED ONE 3 MINUTE PHONE CALL. USE UNITEL WHEN POSSIBLE. -10.GROUND TRANSPORTATION...IF LODGING IS PROVIDED UA WILL ARRANGE PUBLIC CONVEYANCE TO/FROM LODGING UNLESS COURTESY TRANSPORTATION IS PROVIDED BY HOTEL. -11.GROUND TRANSPORTATION ALTERNATE AIRPORT...TRANS- PORTATION VIA PUBLIC CONVEYANCE/CHARTERED BUS MAY BE PROVIDED FROM POINT OF INTERRUPTION TO DESTINATION POINT. WHERE FLIGHT DIVERSION IS BETWEEN AIRPORT GROUPINGS ABOVE..GROUND TRANSPORTATION WILL BE PROVIDED TO THE ORIGINAL DESTINATION AIRPORT IN LIEU OF REFUND. THIS PROCESS IS THE SAME FOR BOTH UA AND UAX. -12.CONTROLLABLE DELAYS...AN IRREGULARITY IS CONSIDERED CONTROLLABLE IN THE FOLLOWING SITUATIONS: WHEN IT OCCURS UNDER THE CONTROL OF STAR ALLIANCE MEMBERS EXAMPLE: TECHNICAL OR INDUSTRIAL DISPUTE. -13.UNCONTROLLABLE DELAYS...AN IRREGULARITY IS CLASSIFIED AS UNCONTROLLABLE IN THE FOLLOWING SITUATIONS: INDUSTRIAL DISPUTE OUTSIDE OF THE STAR ALLIANCE...ATC...WEATHER...AIRPORT AUTHORITIES ALL OTHER DELAYS NOT IN CONTROL OF STAR ALLIANCE MEMBERS. . . . . -----SPECIAL AMENITIES----- - THE FOLLOWING SPECIAL AMENITIES ARE IN ADDITION TO OUR NORMAL AMENITIES LISTED ABOVE. THEY ARE ONLY EXTENDED FOR OPERATIONAL DELAYS/CANCELLATIONS UNDER UA/UAX CONTROL. EXAMPLES: MECHANICALS OR CREW SHORTAGES. CHECK FLIFO TO DETERMINE IF UNITED HAS CONTROL.SEE HOW F:REASON...FOR DECODING OF FLIFO REASON CODES. - LOCAL CUSTOMER SERVICE MANAGEMENT ADMINISTERS THE SPECIAL AMENITIES PROGRAM FOR INCONVENIENCED CUSTOMERS - FOR CANCELLATIONS: PROVIDE A $25.00 INCONVIENCE VOUCHER -FO 650- TO ALL REVENUE AND MILEAGE PLUS AWARD TICKETED CUSTOMERS. - CUSTOMER PROCESSING: PASS OUT PRE-PRINTED HANDOUT MATERIAL STATING HOTEL RATES AND GROUND TRANSPORTATION TO STRANDED CUSTOMERS NOT COVERED BY AMENITIES POLICY. IF MISHANDLED BAGGAGE SITUATION OCCURS AND CUSTOMER IS WITHOUT OVERNITE BAG OFFER A RON KIT. DELETE: N/A OWNER: WHQCS UPDATE: ]S*H;
#77
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,825
S*ual/intl-compensation
S*UAL/INTL-COMPENSATION
Does anyone have a current version of this one?
Thanks!
Does anyone have a current version of this one?
Thanks!
#78
Join Date: Aug 2007
Posts: 15
A nice set of profiles on the FlyerGuide.com Wiki:
http://www.flyerguide.com/wiki/index..._Profiles_(UA)
I'd love to see the others filled out (especially S*UAL/INTL-Adopt! )
- Kevin
http://www.flyerguide.com/wiki/index..._Profiles_(UA)
I'd love to see the others filled out (especially S*UAL/INTL-Adopt! )
- Kevin
Last edited by kbennett; Mar 9, 2008 at 10:49 am Reason: Fixed broken URL
#79
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
Your link is actually broken - the last parenthesis needs to be part of the link. The forum auto-link messed it up (it did it to me, too). The correct link, after manually fixing what the auto-link messed up, is:
http://flyerguide.com/wiki/index.php..._Profiles_(UA)
I was actually going to post this here but you beat me to it. I, too, would love to see the missing ones filled and the existing ones updated. If anyone has updated/new profiles and either doesn't want to or doesn't know how to update the wiki, PM me and I'll be happy to take care of it.
http://flyerguide.com/wiki/index.php..._Profiles_(UA)
I was actually going to post this here but you beat me to it. I, too, would love to see the missing ones filled and the existing ones updated. If anyone has updated/new profiles and either doesn't want to or doesn't know how to update the wiki, PM me and I'll be happy to take care of it.
Last edited by cepheid; Mar 9, 2008 at 12:58 am
#80
Join Date: Jun 2007
Posts: 8
Denied boarding
My brother was flying from JFK to SYD via LAX.
He checked in in NY, but didn't board the flight on time, but they didn't call his name on the loudspeaker. He came to the gate 2 minutes after they finished boarding and they didn't let him on the flight.
They put him on the next flight to LAX, but he arrived in Los Angeles right after they closed the gates and he was 2 minutes late again and missed the connecting flight (although they just closed the gate, plane was still at the gate and they put the baggage on the plane without taking it off).
As the flight is only daily, he would have to wait at least a day.
Is there anything he can do? Is it IDB as the plane was still at the gate and it was supposed to be a connecting flight? If it is, how can he be compensated; if it's not, is there another way to compensate him for missing his flight?
Should they pay for clothes for the next few days as he has no clothes on him and they sent the baggage without him? If they should pay for clothes, who does he contact?
Thank you,
Shmueli
He checked in in NY, but didn't board the flight on time, but they didn't call his name on the loudspeaker. He came to the gate 2 minutes after they finished boarding and they didn't let him on the flight.
They put him on the next flight to LAX, but he arrived in Los Angeles right after they closed the gates and he was 2 minutes late again and missed the connecting flight (although they just closed the gate, plane was still at the gate and they put the baggage on the plane without taking it off).
As the flight is only daily, he would have to wait at least a day.
Is there anything he can do? Is it IDB as the plane was still at the gate and it was supposed to be a connecting flight? If it is, how can he be compensated; if it's not, is there another way to compensate him for missing his flight?
Should they pay for clothes for the next few days as he has no clothes on him and they sent the baggage without him? If they should pay for clothes, who does he contact?
Thank you,
Shmueli
#81
Join Date: Nov 1999
Location: SYD
Posts: 2,903
Not boarding your plane on time is not called an IDB, thats called being late for your flight. Whether they called him or not over the PA system isn't any excuse. Boarding passes have a boarding time on them for a reason. Where was he that he only came to the gate 2 minutes after boarding closed? T7 at JFK aint that big...
If i was him i'd just be glad i made it home before yom tov after my own screwup.
goodo
If i was him i'd just be glad i made it home before yom tov after my own screwup.
goodo
#82
Join Date: Jun 2007
Posts: 8
The main problem is that he's not going to make it home before yom tov.
I realize that missing the flight in JFK was probably his own screwup, but I was wondering whether United should have taken care of him at LAX. Since they didn't put him onto the Sydney flight (which was still at the gate), I was wondering if it possible to get anything out of them (an upgrade etc.).
I realize that missing the flight in JFK was probably his own screwup, but I was wondering whether United should have taken care of him at LAX. Since they didn't put him onto the Sydney flight (which was still at the gate), I was wondering if it possible to get anything out of them (an upgrade etc.).
#83
Join Date: Nov 1999
Location: SYD
Posts: 2,903
So this is hot off the press then...
The flight was closed, boarding was over, even if the plane was still there. Was the jetway still attached? Was the door closed? Since everything came as a result of him being late for his flight in the first place, i don't think you'd get anything from them by way of compensation.
goodo
The flight was closed, boarding was over, even if the plane was still there. Was the jetway still attached? Was the door closed? Since everything came as a result of him being late for his flight in the first place, i don't think you'd get anything from them by way of compensation.
goodo
#84
Join Date: Jun 2007
Posts: 8
My understanding is that the jetway was still attached.
Is there anything to do about his luggage which was sent to Sydney without him?
Thanks,
Shmueli
Is there anything to do about his luggage which was sent to Sydney without him?
Thanks,
Shmueli
#85
Join Date: Nov 1999
Location: SYD
Posts: 2,903
Well they should have taken his bags off since he wasn't on board. But thats for security reasons, nothing else.
I'm assuming he would've walked off the JFK flight and ran straight to the new gate (they're right next to each other). How was he towards the GA? Sometimes a good attitude can do wonders (not saying that he stood there screaming at them for making him miss his flight, but it's been known to happen).
goodo
I'm assuming he would've walked off the JFK flight and ran straight to the new gate (they're right next to each other). How was he towards the GA? Sometimes a good attitude can do wonders (not saying that he stood there screaming at them for making him miss his flight, but it's been known to happen).
goodo
#86
Join Date: Jun 2007
Posts: 8
He's a premier member. They were closing the door - so it was still open.
He's not a nasty person, so I'd imagine he was nice. She was wearing a magen david, so I cannot understand what she was thinking, or what she was trying to prove!
He's not a nasty person, so I'd imagine he was nice. She was wearing a magen david, so I cannot understand what she was thinking, or what she was trying to prove!
#87
Join Date: Nov 1999
Location: SYD
Posts: 2,903
They were closing the plane door or the door to the jetway? If the door to the jetway, then i would guess the plane door was closed and the jetway retracted already.
I guess the only positive thing is you can be sure that won't happen to him again!
goodo
I guess the only positive thing is you can be sure that won't happen to him again!
goodo
#88
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
Despite sharing the faith of the passenger, gate agents have a job to do and could get disciplined or fired for breaking policy, such as getting a plane out late to accommodate a late passenger. On-time performance, as much as UA has failed to meet it lately, is still basically the #1 priority of the GAs. If they made an exception for everyone who was in a bind, whether of the same faith or not, they would quickly be out of a job. (Of course, discussions of faith and whether or not that is pertinent should probably end here, since that tends to get a thread quickly off-topic and/or shut down.)
I feel for your brother, but ultimately, because he was late for the first flight, he was the one responsible for subsequently missing his connecting flights... UA isn't at fault and is not liable for compensation, hotel, etc. It would be nice if they provided it, for sure, but they're not obligated to do so.
#89
Join Date: Jun 2007
Posts: 8
Oh, I think it was to the jetway - so maybe they had already closed the plane door.
I guess it won't happen again!
Shmueli
I guess it won't happen again!
Shmueli
#90
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Did they send him to LAX without enough time to make his connection, or did he mess around in the airport, lose track of time and then miss the connection? UA may cover hotel if they sent him on without sufficient connection time, but not somewhere close to a synagogue or for multiple days if that's what is needed.
As far as the holiday goes, I'm sure there is a chabad in the LA area that will help him out.
The jetway connected, door open or not - none of that tells a passenger whether the flight is closed or not. It's more complicated than that.
As far as the holiday goes, I'm sure there is a chabad in the LA area that will help him out.
The jetway connected, door open or not - none of that tells a passenger whether the flight is closed or not. It's more complicated than that.