1Ks can now bring up to 8 pax to E+ from different PNRs
#31
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
Tried again and was told that to bring more than one pax up to E+, they need to be on the same record. As we all know, YMMV when it comes to recent policy changes since agents often seem to not know about these things, but anyone else have any luck? I can keep trying if it really is a policy change until I get an agent in the know.
#32
Original Poster
Join Date: May 2005
Location: ORD
Programs: UA 1K/1.5MM, HHonors Diamond, Bonvoy Titanium, Hertz PC, National Emerald Executive
Posts: 424
Since it's a policy change, I would politely request them to re-read the section on 1K E+ access rules while you are on the phone, and if that fails, ask to speak to a supervisor.
#33
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Did this last night and it worked. I had originally resolved to sit with the other 3 people I'm traveling with on an upcoming LAX-SFO flight in E-. A quick call and 5 minutes later, all 4 of us were seated in E+ together. All are on seperate PNRs too.
#34
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
I called again and finally success. Thanks for the heads up!
#35
Join Date: Dec 2006
Location: Iowa City
Posts: 25
On 10/6 I purchased a RT itinerary Cedar Rapids-HNL to match the same routing as my wife/2 kids on award tickets (E- seating). 1K agent was aware of the new policy and moved all 3 up to E+ with me.
However under their reservation on .com it still says "Add Economy Plus" (even though they clearly have E+ assignments), and I am not able to change their seats without it trying to charge me. Still a great change. Would have have been a fair charge to upgrade 3 to E+ roundtrip to HNL.
However under their reservation on .com it still says "Add Economy Plus" (even though they clearly have E+ assignments), and I am not able to change their seats without it trying to charge me. Still a great change. Would have have been a fair charge to upgrade 3 to E+ roundtrip to HNL.
#36
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,899
I wonder if there is a plane change or schedule change do all the ones not on the same PNR get swept back to E-?
#37
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
#38
Join Date: Mar 2006
Programs: *Gold / HHonors Gold
Posts: 395
So what happens if I bring up 2 other family members to E+ and my SWU clears.....when a sweep happens would they be bumped back to coach?
#39
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
In my experience in similar situations, they keep their seats unless an event happens that forces a seat change (equipment change, voluntary seat change, etc.), in which case the system sees them as E-.
#40
Suspended
Join Date: Jun 2011
Programs: UA-1K, Marriott Plat Premier
Posts: 340
Add a handful of 1k pax traveling with coworkers in e- and we can quickly see how e+ selection will diminish.
I don't think this was a good policy change.
I don't think this was a good policy change.
#41
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,376
#42
Join Date: Mar 2006
Programs: *Gold / HHonors Gold
Posts: 395
Called and agent wasn't sure but took both PNRs (mine +GF and GF's parents). Came back and said she moved them. Go to look at their Reservation, and clicking on seats they are in E+ but it shows charges of $xxx per passenger. Will they want to collect this amount at check in or is this something that I should ignore?
#43
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
hmm, what if i buy refundable ticket to be on the same flight as my parents, move them to E+ and then cancel the ticket...
Just tried it - the agent said I can only bring 1 person with no extra charge, otherwise they have to be on same reservation.
Ill try another agent I guess
Just tried it - the agent said I can only bring 1 person with no extra charge, otherwise they have to be on same reservation.
Ill try another agent I guess
Last edited by dsauch; Oct 24, 2011 at 5:59 pm
#44
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,577
....
these are just some of the reasons this "new" policy is a bad idea.
#45
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
Given small (3-4?) number of people who said they were able to do it - i think its more attributable to agent error, than policy