Now that UA/CO does not earn miles on T class LH, can anyone guide me as to the best program to credit these miles to? The best I can see is 50% on M&M.
Alternatively it is possible to change the ticket class to S on the same day? Does anybody have any experience?
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A week ago I booked and flew a LH K fare largely operated by CO flights and credited the trip to my CO account. If UA and CO's charts had not shown the flights as earning 100% miles, I would not have purchased the LH ticket. Nearly a week later, and none of these flights have credited to my account as of yet despite my CO number being entered in the usual way and showing up in the usual places online and on the boarding passes.
These kind of changes are very customer unfriendly and inexcusable in an environment where governments have granted CO/UA and LH favors to skirt around anti-trust and anti-collusion laws. Where the changes are retroactive, it's even worse. Those trying to hide behind the claim that no notice need be given due to a contract of adhesion, don't count on it working always.
Quote:
Originally Posted by sbm12
You earn based on the rules in place when you fly, not when you buy. That has always been the policy and I wouldn't expect it to be any different this time.
That has not always been the policy.
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Last edited by iluv2fly; Oct 3, 11 at 6:50 am..
Reason: merge
Always covers a long, long time to be sure. Perhaps I would have been better to state that it has been this way for at least the past several years. I know it was the policy at least 5 years ago.
Programs: UA Gold, AF/KL FlyingBlue Gold, Hyatt Platinum
Posts: 2,668
If I make a purchasing decision based on information on a company's website, and their policies later change and this therefore changes the decision I would have made, I expect them to honor their originally published information. It is one thing to say "effective for all tickets purchased after X date we will award miles as follows" but to make it effective immediately is an extremely customer unfriendly move.
If United wrote on their website that all tickets purchased on Continental metal earn 300% EQM when purchased today, we would all rush out and buy lots of tickets. Then, the next day they write "all tickets on Continental metal only earn 50% EQM" -- there would be an outrage if they didn't honor what they originally wrote. I can't see how this is any different.
Earlier this year, UAL did actually have a listing about mileage earning based on listed dates.
Quote:
Originally Posted by noah
If I make a purchasing decision based on information on a company's website, and their policies later change and this therefore changes the decision I would have made, I expect them to honor their originally published information. It is one thing to say "effective for all tickets purchased after X date we will award miles as follows" but to make it effective immediately is an extremely customer unfriendly move.
If United wrote on their website that all tickets purchased on Continental metal earn 300% EQM when purchased today, we would all rush out and buy lots of tickets. Then, the next day they write "all tickets on Continental metal only earn 50% EQM" -- there would be an outrage if they didn't honor what they originally wrote. I can't see how this is any different.
Relying upon something a company and/or its intimate commercial buddy (granted special allowances by governments at that) markets to a customer that is then pulled by the company and/or its intimate commercial buddy is an example of detrimental reliance. Ordinarily, when there is detrimental reliance arising out of a contractual relationship, the party responsible for the damage may be required to make the harmed party whole. The existence of contracts of adhesion are no guaranteed protection that a unilateral change, with or without notice, by the marketing party will not result in an adverse situation for the marketing party.
Given the government-allowance for collusion granted to CO/UA and LH, I think it even less acceptable now for customers to end up in this kind of situation of having relied upon CO/UA+LH's marketing to the customers' detriment.
File a DOT complaint if CO/UA decides not to deliver as marketed and tries to hide behind the "changes anytime without notice" ridiculousness.
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Like TSA, DL SkyMiles management treats airline customers as if they are the enemy or sheep to be fleeced and it shows.
Argh! I have 2 flights in less than 1 month in K class on LH, and I had no idea this was coming. Those flights would put my husband over the line for 1P for the year, and will probably be needed for me to make 1K again. I hope that I can still claim them on OP. If not, this is really a bait and switch.
Programs: UA Premier Plat, PC Gold, Marriot Silver
Posts: 671
These kind of changes feel unfair, you buy with a certain expectancy, and it's to be considered misleading if the policy changes without even properly communicating (not even a date on which the change takes place) or being reasonable to customers who bought tickets before the announcement.
And those with CO/UA-coded flights operated by LH may not be spared when CO/UA's crediting practice are generally based on who is the operating carrier rather than who is the marketing carrier.
It's extremely sleazy to reduce/eliminate mileage credit applicable to ticketed flights after a ticket has been bought, no less so when CO/UA are so deeply in bed with LH.
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Like TSA, DL SkyMiles management treats airline customers as if they are the enemy or sheep to be fleeced and it shows.
Programs: UA gold, AA gold, VA gold, AF gold, status matching is awesome
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Is there a general solution for the problem of finding out what fare code I'm booking before I actually book it? I was looking at Swiss fares the other day, but couldn't for the life of me figure out what fare class I was being quoted for. And if I can't figure out what fare class I'm getting, I'm not gonna buy the fare, if there's any chance it won't give me miles.
And why are airlines so reluctant to give up this information?
Is there a general solution for the problem of finding out what fare code I'm booking before I actually book it? I was looking at Swiss fares the other day, but couldn't for the life of me figure out what fare class I was being quoted for. And if I can't figure out what fare class I'm getting, I'm not gonna buy the fare, if there's any chance it won't give me miles.
And why are airlines so reluctant to give up this information?
On the Swiss website after you select the flights there should be an option on the right side to get details:
Programs: UA1K, IC RA, *wood Plt, AA EXP, LH Sen, HH Gold, Hyatt Diamond, EK Gold
Posts: 556
Quote:
Originally Posted by BeachyHead
Tagflyer,
Thanks for the heads up. I am flying on LH this coming weekend from BOS-FRA-CDG on a K fare and had added my MP number. Just switched it to my OP number. Fingers crossed that the chart isn't updated in the next week. Now to see whether there are issues with my SWU!
Programs: SK EBS, UA Premier Gold, AAdvantage Platinum, Club Carlson Silver
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Thank you United,! you just made sure that I will not make it to Premier Executive.
Being someone that flies to MCO every 7 week paying out of my own pocket this is a serious change to the worse. I'm now stuck on the old CO 757 bird out of Copenhagen. I'm guessing I can only hope UA will compensate by giving us a new bigger bird to fly...
I'm GS/Pres Plat. any difference if I credit a LH F ticket to one program or the other?
F or A fare and choosing between UA or CO's program? I'd tend to choose CO. Anything else, and I'd suggest double checking the earning charts on united.com and on continental.com . [Earnings from partner * flights seem to be somewhat better for me when credited to CO than when credited to UA, but that's in large part due to my travel/booking patterns.]
__________________
Like TSA, DL SkyMiles management treats airline customers as if they are the enemy or sheep to be fleeced and it shows.
