United.com thinks I didn't take a flight I didn't get credit for, what now?
Jul 10, 2011, 11:40 pm
#1
Original Poster
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
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United.com thinks I didn't take a flight I didn't get credit for, what now?
Its been a week now and a flight hasn't shown up on my account. I do know they did a last minute upgrade, ended up putting someone in my seat in the exit row, I let the woman who was accidentally upgraded ahead of me stay in F and the guy who had my seat ended up sitting in the opposite row, which was empty. Methinks the new BP wasn't scanned. I did get a BP at check-in and it was scanned when I boarded.
I called the 1K Desk and they said the coupon was still listed as open, as if I hadn't flown (which is why I guess .bomb said the same).
Now what?
I called the 1K Desk and they said the coupon was still listed as open, as if I hadn't flown (which is why I guess .bomb said the same).
Now what?
Jul 10, 2011, 11:58 pm
#2
Join Date: Dec 2010
Programs: UA 1K
Posts: 232
I would say screw the miles, ask for a refund on the ticket price since they say you didnt fly. ^
Jul 11, 2011, 6:06 am
#3
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Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
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I had this happen on MCI-DEN. Got EasyUpdate message five minutes AFTER I boarded to indicate my UDU had cleared, but F had already been filled. Went out to talk to the gate agent, who offloaded me, and then realized that F was full. While I was sure she scanned me back in, she must have forgotten, and the miles never posted.
Long story short, it took three calls to Mileage Plus, and two emails to 1K Voice to get the credit posted. Do you still have the ticket for that flight?
Long story short, it took three calls to Mileage Plus, and two emails to 1K Voice to get the credit posted. Do you still have the ticket for that flight?
Jul 11, 2011, 9:13 am
#4
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
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Posts: 1,703
Its been a week now and a flight hasn't shown up on my account. I do know they did a last minute upgrade, ended up putting someone in my seat in the exit row, I let the woman who was accidentally upgraded ahead of me stay in F and the guy who had my seat ended up sitting in the opposite row, which was empty. Methinks the new BP wasn't scanned. I did get a BP at check-in and it was scanned when I boarded.
I called the 1K Desk and they said the coupon was still listed as open, as if I hadn't flown (which is why I guess .bomb said the same).
Now what?
I called the 1K Desk and they said the coupon was still listed as open, as if I hadn't flown (which is why I guess .bomb said the same).
Now what?
The problem seems to hit me when there is a schedule change. For whatever reason, the original coupon shows as not used and I'm listed as a no-show on the flight.
Jul 11, 2011, 6:15 pm
#5
Join Date: Mar 2006
Location: LAS
Programs: UA Platinum, 1M, HH Diamond
Posts: 121
Online Missing Mileage
I just filled out the online form last week and the miles posted immediately upon hitting submit. Just provided my ticket number and seat. RDM posted immediately - EQM next day.
Jul 11, 2011, 6:17 pm
#6
FlyerTalk Evangelist
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Posts: 21,599
The problem with this, is that if the BP was not scanned, or they were offloaded, then it will not process the request for the miles. Tried this method with my problem, and it told me that I had not flown.
Jul 20, 2011, 1:54 am
#7
Original Poster
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
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Posts: 5,837
Situation was resolved. I called the 1K line on the weekend and they said to either call back during the week or email, as customer relations can do the same things as Mileage Plus. Sure enough, an email to 1KVoice got the flight/miles credited.