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Old Nov 25, 10, 8:33 am   #46
  
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I was denied entry to the SATS/United lounge in SIN T3 on October 27th, although I am a 1K with United and showed them a TG Business Class boarding pass for SIN-BKK, (this TG flight does not have First Class) and a First Class bp for BKK-LHR. On overhearing the conversation, another 1K already in the lounge kindly offered to treat me as his Guest, but the (male) Matron still would not let me in. He refused to give me an explanation for his decision.
At the lounge I had intended to meet an elderly disabled friend (Premier Executive who was flying economy class on United to Narita) to check that the necessary arrangements had been made to escort him to the gate in a wheelchair and help him through the gate security scanning. (My friend had been given a lounge pass at checkin.) The Matron was completely unconcerned at this. Luckily at the top of the escalator I met the wheelchair operator coming to collect my friend, so I was able to confirm details, no thanks to the very unco-operative lounge person.
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Old Nov 25, 10, 10:24 am   #47
  
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Quote:
Originally Posted by Blutak View Post
I was denied entry to the SATS/United lounge in SIN T3 on October 27th, although I am a 1K with United and showed them a TG Business Class boarding pass for SIN-BKK
I don't think the SATS T3 lounge is a *Gold lounge or *Alliance lounge for that matter. SATS handles UA pax so that is why they are mainly directed to that lounge, but not sure about TG.
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Old Nov 25, 10, 12:06 pm   #48
  
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Originally Posted by meFIRST View Post
I am not spreading mis information
Yes, you are. You are wrong on about 75% of the info in your posts.
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Old Nov 25, 10, 10:06 pm   #49
  
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On 11/11/10, I was flying SIN-NRT-LAX-DEN in NC. At check-in, I was handed the invite to the SATS lounge. I asked the agent if I could use the SKL as I'm *G in C, he said that he was only authorised to invite me to the SATS lounge. After clearing security, I headed up to the lounge area and thought I'd try the *G lounge. The check-in clerk there directed me to the SKL lounge, as I was *G traveling in C. I was expecting to plead my case to get into the *G lounge and was instead welcomed into the SKL. Go figure.

JJ
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Old Nov 25, 10, 10:45 pm   #50
  
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Quote:
Originally Posted by meFIRST View Post
Consider yourself lucky. Before Terminal 3 was built, the access policies for the lounge at T2 was a lot more stringent. Back then, there wasn't even a Kris flyer Gold Lounge.
There was and is - the current SATS lounge is/was that vehicle and *A C pax were allowed into the Silver lounge. As today. As always since SQ joined the club.
Quote:
..It is not uncommon for a carrier to have a lounge independent of the alliance.
This is also within the rules which you keep ignoring. Lufthansa offers a F lounge which is different from the C lounge and it offers its own F pax and top tier a separate F lounge which is better. But the key is that they have to open a F lounge for the alliance partners and a Biz lounge too.

SQ would be entitled to construct a C lounge for its own folks and one for *A commoners ... which they do to the extent of offering some segregated access rights to their PPS folks.
Quote:
..Oneworld Emeralds are allowed access to First Class lounges, but British Airways will only admit First Class pax (never emeralds (even though they are entitled) ) into the Concorde Room.
They are not entitled and they do get First class lounge access. It's not that hard to understand.
Quote:
And yes, SQ seems to think they are not part of *A (separate topic) - but there is a reason why the Kris Flyer gold lounge was built. It's for the star alliance.
It's for *G members flying in coach, it's not for the 'alliance'.
Quote:
I am not spreading mis information, I am merely suggesting FT's don't push it if they are turned back (and ruining it for others). DYKHIA might end this party.

I'll be back at SIN in a few months, we will see if this trick works.
First it's not a trick but the written rule, just swallow the concept even if you don't like it. Second why - if you get turned away anyway from using the lounge - would you care if this "ends the party" ? This makes no sense.
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Old Nov 26, 10, 12:36 am   #51
  
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On UA876 NC from SIN this morning, agent give me a lounge invite for SATS, but I just hand my boarding pass and 1K card at SKL and they let me in no question ask.
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Old Nov 26, 10, 12:53 am   #52
  
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Quote:
Originally Posted by mobilebucky View Post
On UA876 NC from SIN this morning, agent give me a lounge invite for SATS, but I just hand my boarding pass and 1K card at SKL and they let me in no question ask.
Why the 1K card ?
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Old Nov 26, 10, 5:20 am   #53
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Quote:
Originally Posted by meFIRST View Post
but there is a reason why the Kris Flyer gold lounge was built. It's for the star alliance.
It for *G sitting in Y.

Quote:
Originally Posted by meFIRST View Post
I am not spreading mis information, I am merely suggesting FT's don't push it if they are turned back (and ruining it for others). DYKHIA might end this party.
What party are you referring to? Your misinformation party?

Quote:
Originally Posted by meFIRST View Post
I'll be back at SIN in a few months, we will see if this trick works.
Handing the bouncers a C or F BP is not a trick. Unless you are severely uncoordinated.

Quote:
Originally Posted by meFIRST View Post
Since people on NF were allowed in, did SQ let you into the Private Room the the SKL as well? (and the F shower area?)

I hope you understand, that until recently, only Suite passengers were allowed in the Private Room.
Um no, until 18months or so ago only PAID SQ F/R passengers were allowed in, the policy was then extended for award pax.

Quote:
Originally Posted by meFIRST View Post
Until recently

Private Room = SQ R Class (suites) only. But since the SIN-PPS based people complained, SQ is allowing F pax in there.
TPR was available for F or R. The misinformation continues.

Quote:
Originally Posted by meFIRST View Post
It's great that SQ is allowing you folks in. Thread lightly.
If SQ is following this thread they are laughing at you.

Quote:
Originally Posted by Blutak View Post
I was denied entry to the SATS/United lounge in SIN T3 on October 27th, although I am a 1K with United and showed them a TG Business Class boarding pass for SIN-BKK, (this TG flight does not have First Class) and a First Class bp for BKK-LHR.
SATS T3 is not a *A lounge, it's contract and accessible by invitation only.
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Old Nov 26, 10, 9:33 am   #54
  
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SATS Lounge

Thanks for that information, dsquared 37 - now I know why I was refused entry. I shall remember this for when I visit Changi again next October.
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Old Nov 26, 10, 9:47 am   #55
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Wow. Lots o confusion in this thread!
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Old Nov 26, 10, 2:59 pm   #56
  
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Quote:
Originally Posted by weero View Post
Why the 1K card ?
Don't need it, just bad habit on my part
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Old Nov 26, 10, 3:02 pm   #57
  
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Posting this from the SKL @T3.

Got in fine with my UA C boarding pass.
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Old Nov 26, 10, 6:00 pm   #58
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Originally Posted by nov11 View Post
Posting this from the SKL @T3.

Got in fine with my UA C boarding pass.
As you should.
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Old Nov 27, 10, 9:44 pm   #59
  
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I arrived from NRT about 1am Sat. I went to SKL and told them I was going on the morning flight to Hong Kong but could not get a boarding pass until the counter opens. He asked me if I was in business class and I said yes. He then asked for a written conformation which I told him I did not have. He then had me get on one of their computers and show him my reservation at united.com.

At that point he said welcome and gave me a tour of the lounge including the sleeping area and showers. I woke up about 3am and there appeared to be only 2 of us in the whole lounge, both sleeping.
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Old Nov 28, 10, 6:15 am   #60
  
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*A Lounge Access at SIN

Just to reiterate the rules of *A lounge access at SIN:

Please bear in mind that lounge access at SIN is inconsequential of the fare class in the particular CoS you are booked under. So whether you are a full revenue pax, discounted revenue pax, upgraded pax or on an award ticket, you are still eligible for the lounge access mentioned below. The terminal that your flight is departing from does NOT restrict you to use the lounge in that specific terminal; you can use whichever you please.

These are rules set by SQ (and *A) and there is no chance or luck factor in it. If you are not granted your access, you have the right to talk it out with the respective lounge staff.

Also, lounge access is determined based on the CoS that you are departing SIN in. Therefore if you are travelling SIN-BKK in C (highest CoS, no F on this leg) and BKK-XXX in F, you are considered a C pax at SIN.

SQ pax arriving on R/F/C and departing on SQ Y trying to gain access to the SKL may sometimes be given exceptions, but it is not an official rule, as well as a totally different issue from the one being discussed altogether.

So, here are the lounge access rules in order of exclusivity (highest to lowest):

1) SKL (regardless of FF status when travelling the mentioned CoS)
a) SKL-TPR @T3: SQ R/F
b) SKL-F @T2/3: *A F, or LPP, TPP
c) SKL-C @T2/3: SQ C, *A C, or QPP

2) KFG @T2/3: SQ Y, *A Y AND KFEG, *G

3) RSL @T1: *A F/C, or *G

4) SATS @T2/3: Non-*A (sometimes *A) premium pax and MI C

Higher CoS will always be allowed to use a SQ-operated lounge designated for a lower CoS. Please also note that MI, though a subsidiary of SQ, is not a member of *A and travelling MI does not give you any *A benefits unless you are QPP and above.

More often than not, *A carriers will not direct you to the SKL or KFG lounge you are eligible for, but it’s up to you which one you want to access as long as you fulfil the criteria.

There are of course many more lounges at SIN, but I’ve only picked out the ones which are relevant.

Hope this helps.
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