UAL upgrade success/failure tracking website [Please use Website for Posting Results]
Mar 19, 2010, 7:48 am
#16
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,970
At ORD right now.
Bought a ticket yesterday around 4 pm for a flight this morning. As I had 90 upgrades, I wanted to upgrade it using a 500 to see what happened. The upgrade was confirmed on the spot.
When I checed in at GS, I asked her if this was a comp. She said that the screen said so.
So I just logged on to see if they took an upgrade out. It looks like all 90 of them are gone and there is no record that they were ever there. (When I have had an upgrades expire, they are listed in the "Other Activity" category.
Bought a ticket yesterday around 4 pm for a flight this morning. As I had 90 upgrades, I wanted to upgrade it using a 500 to see what happened. The upgrade was confirmed on the spot.
When I checed in at GS, I asked her if this was a comp. She said that the screen said so.
So I just logged on to see if they took an upgrade out. It looks like all 90 of them are gone and there is no record that they were ever there. (When I have had an upgrades expire, they are listed in the "Other Activity" category.
Mar 19, 2010, 8:03 am
#17
Join Date: Aug 2007
Location: Denver, CO
Programs: UA 1K MM, Marriott Plat, Hyatt Globalist, Hilton Diamond, Hertz Presidents Circle
Posts: 45
Elite status: 1K
Routing: SFO-DEN
Day of week/Date/Time of day: FRI/Mar19/07:12
Plane type: 757
When cleared: Fri/Mar19/1:00am
Booking code: L
Empty F seats: 4
Routing: SFO-DEN
Day of week/Date/Time of day: FRI/Mar19/07:12
Plane type: 757
When cleared: Fri/Mar19/1:00am
Booking code: L
Empty F seats: 4
Mar 19, 2010, 8:14 am
#18
Join Date: Oct 2001
Location: Bay Area, CA
Programs: CO Gold (RIP UA), AA PLT (2MM), MR PLT
Posts: 378
Elite status: 1P
Routing: SFO-DEN
Day of week/Date/Time of day: SUN/Mar21/15:47
Plane type: 752
When cleared: Thu/Mar17/15:45
Booking code: ?
Empty F seats: ?
Routing: SFO-DEN
Day of week/Date/Time of day: SUN/Mar21/15:47
Plane type: 752
When cleared: Thu/Mar17/15:45
Booking code: ?
Empty F seats: ?
Last edited by jk5598224; Mar 20, 2010 at 5:39 am
Mar 19, 2010, 8:25 am
#19
Join Date: Feb 2010
Location: Many
Programs: IHG platinum, Hilton diamond, Hyatt platinum, Marriott gold
Posts: 199
Interesting. I thought PS flight or 3 cabin flight are excluded from UDU.
Mar 19, 2010, 8:25 am
#20
Join Date: Jul 2009
Programs: UA 1K
Posts: 194
Elite status: 1P
Routing: SFO-PDX
Day of week/Date/Time of day: FRI/Mar19/22:25
Plane type: 320
When cleared: 72 hr window
Booking code: S
Still 7 F seats left at check-in this morning. Requested with e500s but none required today.
Routing: SFO-PDX
Day of week/Date/Time of day: FRI/Mar19/22:25
Plane type: 320
When cleared: 72 hr window
Booking code: S
Still 7 F seats left at check-in this morning. Requested with e500s but none required today.
Mar 19, 2010, 8:38 am
#21
Join Date: Aug 2007
Location: LAX
Programs: UA 1K
Posts: 3
Elite status: 1K
Routing: LAX-SFO
Day of week/Date/Time of day: Tue/Mar23/06:30
Plane type: 320
When cleared: 100 hr window
Booking code: S
Routing: LAX-SFO
Day of week/Date/Time of day: Tue/Mar23/06:30
Plane type: 320
When cleared: 100 hr window
Booking code: S
Last edited by sbellman; Mar 19, 2010 at 8:39 am Reason: clarification
Mar 19, 2010, 8:43 am
#22
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,990
FINALLY got my BOS-SFO upgrade taken care of. I checked this morning online and it said "confirmed." I figured it would be no big deal, but at the airport, the agents wanted to take e500s from me. They "regretted to inform me" that I didn't have any left. I had to explain the whole thing to htem. They were like oh that's today? then they couldn't figure it out. Then they asked if i wanted to use my confirmed regional. i was like no.... anyhow, they called the help desk, etc etc, and after about 20 minutes, i had an F BP. So it has been a long saga, but at least it happened.
no. just p.s.
no. just p.s.
Last edited by FlyinHawaiian; Mar 19, 2010 at 9:26 am Reason: multi-quote
Mar 19, 2010, 8:59 am
#23
Join Date: Aug 2009
Location: wyoming
Programs: HHonors Diamond
Posts: 85
Hey, just thought I would share my experience.
I'm a Premier Exec flying from Charlotte to Chicago, was not listed as automatic when I checked in. But at the gate I asked the agents about the upgrade policy, they made the request and I was moved to United First.
They also said that it's still new for gate agents, so if you don't have anything in your account indicating an upgrade, ask at the gate.
Alright, bloody mary time.
I'm a Premier Exec flying from Charlotte to Chicago, was not listed as automatic when I checked in. But at the gate I asked the agents about the upgrade policy, they made the request and I was moved to United First.
They also said that it's still new for gate agents, so if you don't have anything in your account indicating an upgrade, ask at the gate.
Alright, bloody mary time.
Mar 19, 2010, 9:16 am
#24
Join Date: Feb 2007
Location: Cambridge, Ma.
Programs: lowly UA MP Premier
Posts: 8
Elite status: 2P
Routing: ABQ-DEN
Day of week/Date/Time of day: SUN/Mar21/06:40
Plane type: 320
When cleared: Fri/Mar19/approx 8:00AM
Booking code: W
Empty F seats: 9
Had to call UA ( India ) as F did not clear or show WL, pending, etc. Was given many excuses, clearly staff not adequately trained in UDU policy. Finally got supervisor who manually added UDU WL and first flight has cleared. Connecting flight shows WL and flights for end of week show PENDING.
Routing: ABQ-DEN
Day of week/Date/Time of day: SUN/Mar21/06:40
Plane type: 320
When cleared: Fri/Mar19/approx 8:00AM
Booking code: W
Empty F seats: 9
Had to call UA ( India ) as F did not clear or show WL, pending, etc. Was given many excuses, clearly staff not adequately trained in UDU policy. Finally got supervisor who manually added UDU WL and first flight has cleared. Connecting flight shows WL and flights for end of week show PENDING.
Mar 19, 2010, 9:53 am
#25
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I called on my itineraries as well and was told that "sometime later today" they would be automatically applied but she put them all in manually right now. Only one was within the window and it was waitlisted, so all the others are pending. My Itineraries now reflects this.
Interesting on the e500s disappearing, mine went POOF too. Wonder if/when the miles for them come in...
Interesting on the e500s disappearing, mine went POOF too. Wonder if/when the miles for them come in...
Mar 19, 2010, 9:58 am
#26
Join Date: Nov 2008
Programs: UAL-1K/MM, Marriott-Lifetime Platinum, SPG - Platinum
Posts: 66
I am GS. Booked ORD to YYC (OB 3/22 RT 3/25) 2 weeks ago. Received phone call notification on Wednesday confirming my Monday afternoon flight to YYC had been upgraded. This was 120 hours out.
Mar 19, 2010, 10:16 am
#27
Join Date: Apr 2004
Location: Boulder, CO
Posts: 12
Pleasantly surprised...
Elite status: 2P
Routing: DEN-PVR
Day of week/Date/Time of day: Sat 3/20; 08:45
Plane type: A320
When cleared: 48 hour mark
Booking code: Q
Routing: DEN-PVR
Day of week/Date/Time of day: Sat 3/20; 08:45
Plane type: A320
When cleared: 48 hour mark
Booking code: Q
Last edited by Self Loathing Freight; Mar 19, 2010 at 2:15 pm
Mar 19, 2010, 10:22 am
#28
Original Poster
Join Date: Jan 2010
Location: IAD
Programs: United 1K
Posts: 57
Just so everyone knows (and my data doesnt look skewed) Im including this as an AM flight... Looked it up and 20Mar only shows one flt for DEN-PVR. Counting as 1 upgrade success since I assume it's on the same PNR.
Mar 19, 2010, 10:33 am
#29
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,394
Moderator note
Please help keep this thread limited to its purpose, as a summary report of UDU's cleared or failed, per post 1. Also, the OP has noted that graphical data will be forthcoming to summarize the individual posts.
Discussion of UDU issues, generally, are welcome here. Thanks, Ocn Vw 1K, Co-moderator.
Discussion of UDU issues, generally, are welcome here. Thanks, Ocn Vw 1K, Co-moderator.
Mar 19, 2010, 10:51 am
#30
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,684
