Can ticket reservations be placed on hold on United.com?
May 30, 2009, 12:15 am
#1
Original Poster
Join Date: Mar 2009
Location: KBP/TLV
Programs: UA, AE
Posts: 378
Can ticket reservations be placed on hold on United.com?
I used to be able to plan tickets and then put on hold on United.com for 24 hrs instead of purchasing right away. That option appears to have disappeared over the last couple of days. Is this a technical glitch, a removal of a feature, or has just changed the fare rules for all the available tickets at the moment? I found this to be a handy feature, if I wanted to use a VDC free ticket voucher. Hold, go to airport, redeem.
May 30, 2009, 12:17 am
#2
Join Date: May 2009
Location: BOS (School) DTW (Home)
Programs: UA 2P
Posts: 18
This is still an option, I have a ticket on hold right now. I am unable to hold all tickets though I think its to do with fare rules/etc but could also just be a short glitch. Rest assured it is still a feature.
Dan
Dan
May 30, 2009, 12:18 am
#3
Join Date: Jan 2008
Location: SNA
Programs: UA Platinum
Posts: 1,536
I'm not seeing the hold option either 
May 30, 2009, 12:21 am
#4
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
I thought that Book and Hold online was only an extra option for 1Ks?
May 30, 2009, 12:29 am
#5
Join Date: May 2009
Location: BOS (School) DTW (Home)
Programs: UA 2P
Posts: 18
Hmmm...this is odd I just went to do a dummy booking to check on the hold button and I cant seem to find it after pressing select either. However I do have an itinerary held in my profile from yesterday which makes me think maybe this is a glitch?!? Not really sure just hope I can still book my held itin.
May 30, 2009, 12:32 am
#6
Join Date: Dec 2008
Location: Tampa, FL
Programs: Southwest A-List, Alaska MVP
Posts: 1,231
I was sure I saw it yesterday
May 30, 2009, 12:34 am
#7
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Yeah... I just tried to hold a booking that expired (I had it on hold yesterday) and I can't find the "Hold Itinerary" button!? There's not even a "this itinerary cannot be held" disclaimer... the hold button is just gone. This would really suck if this is a permanent change.
May 30, 2009, 12:46 am
#8
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Hmmm. The link in the FAQ on ual.com for holding a reservation is inactive now:
http://faq.ua2go.com/display/4n/search.aspx
http://faq.ua2go.com/display/4n/search.aspx
May 30, 2009, 12:47 am
#9
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I started seeing the lack of 'Hold" earlier this evening and it hasn't appeared to come back.
I hope this is just a glitch.
I hope this is just a glitch.
May 30, 2009, 12:59 am
#10
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
I'm guessing no glitch, unfortunately.
May 30, 2009, 1:03 am
#11
Join Date: Nov 2008
Posts: 24
Confirmed--No more holds on united.com
http://faq.ua2go.com/al/12/1/article...18143558502&s=
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Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
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This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
http://faq.ua2go.com/al/12/1/article...18143558502&s=
---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
---------------------------------------------------------------------
This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
Last edited by treo; Jun 1, 2009 at 12:42 am
May 30, 2009, 1:10 am
#12
Original Poster
Join Date: Mar 2009
Location: KBP/TLV
Programs: UA, AE
Posts: 378
Damn! It was a great feature, although it might have screwed up their revenue management.
What a shame.
What a shame.
May 30, 2009, 1:14 am
#13
Join Date: May 2009
Location: BOS (School) DTW (Home)
Programs: UA 2P
Posts: 18
Confirmed--No more hold on united.com
http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
---------------------------------------------------------------------
This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
---------------------------------------------------------------------
This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
May 30, 2009, 1:23 am
#14
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
This was one feature I used extensively. First they take away the refare feature, now this! I am really ticked off!
May 30, 2009, 1:48 am
#15
Join Date: Sep 2006
Location: SFO
Programs: UA 1K
Posts: 342
This is a big disappointment
. The hold feature enables me to ticket the trip at the airport if I have travel credit. Now, how am I going to do that? Noted that in the past, prices or fare class that are quoted online may not be available in the airport.
. The hold feature enables me to ticket the trip at the airport if I have travel credit. Now, how am I going to do that? Noted that in the past, prices or fare class that are quoted online may not be available in the airport.