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Old May 30, 09, 12:15 am   #1
 
Join Date: Mar 2009
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Can ticket reservations be placed on hold on United.com?

I used to be able to plan tickets and then put on hold on United.com for 24 hrs instead of purchasing right away. That option appears to have disappeared over the last couple of days. Is this a technical glitch, a removal of a feature, or has just changed the fare rules for all the available tickets at the moment? I found this to be a handy feature, if I wanted to use a VDC free ticket voucher. Hold, go to airport, redeem.
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Old May 30, 09, 12:17 am   #2
 
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This is still an option, I have a ticket on hold right now. I am unable to hold all tickets though I think its to do with fare rules/etc but could also just be a short glitch. Rest assured it is still a feature.

Dan
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Old May 30, 09, 12:18 am   #3
 
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I'm not seeing the hold option either
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Old May 30, 09, 12:21 am   #4
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I thought that Book and Hold online was only an extra option for 1Ks?
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Old May 30, 09, 12:29 am   #5
 
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Hmmm...this is odd I just went to do a dummy booking to check on the hold button and I cant seem to find it after pressing select either. However I do have an itinerary held in my profile from yesterday which makes me think maybe this is a glitch?!? Not really sure just hope I can still book my held itin.
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Old May 30, 09, 12:32 am   #6
 
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I was sure I saw it yesterday
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Old May 30, 09, 12:34 am   #7
 
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Yeah... I just tried to hold a booking that expired (I had it on hold yesterday) and I can't find the "Hold Itinerary" button!? There's not even a "this itinerary cannot be held" disclaimer... the hold button is just gone. This would really suck if this is a permanent change.
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Old May 30, 09, 12:46 am   #8
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Hmmm. The link in the FAQ on ual.com for holding a reservation is inactive now:

http://faq.ua2go.com/display/4n/search.aspx
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Old May 30, 09, 12:47 am   #9
 
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I started seeing the lack of 'Hold" earlier this evening and it hasn't appeared to come back.

I hope this is just a glitch.
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Old May 30, 09, 12:59 am   #10
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I'm guessing no glitch, unfortunately.
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Old May 30, 09, 1:03 am   #11
 
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Thumbs down

Confirmed--No more holds on united.com

http://faq.ua2go.com/al/12/1/article...18143558502&s=

---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?

It is no longer possible to put a reservation on hold through united.com.

Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
---------------------------------------------------------------------

This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.

Last edited by treo; Jun 1, 09 at 12:42 am.
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Old May 30, 09, 1:10 am   #12
 
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Damn! It was a great feature, although it might have screwed up their revenue management.

What a shame.
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Old May 30, 09, 1:14 am   #13
 
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Quote:
Originally Posted by treo View Post
Confirmed--No more hold on united.com

http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=

---------------------------------------------------------------------
Can I hold a reservation on united.com for purchase later?

It is no longer possible to put a reservation on hold through united.com.

Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
---------------------------------------------------------------------

This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
+1 to putting tix on hold after 12, I actually just did this technically yesterday and I guess I have one of the last held itins around as of now
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Old May 30, 09, 1:23 am   #14
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This was one feature I used extensively. First they take away the refare feature, now this! I am really ticked off!
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Old May 30, 09, 1:48 am   #15
 
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This is a big disappointment. The hold feature enables me to ticket the trip at the airport if I have travel credit. Now, how am I going to do that? Noted that in the past, prices or fare class that are quoted online may not be available in the airport.
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