Can ticket reservations be placed on hold on United.com?
May 30, 2009, 2:02 am
#16
Join Date: May 2007
Location: DEN
Programs: UA 2K, Marriott Platinium, Global Entry, Hyatt Diamond
Posts: 370
Travel vouchers are going to be alot of fun now...
May 30, 2009, 2:13 am
#17
Join Date: May 2006
Location: Boston
Programs: UA 1K, SPG
Posts: 1,577
Not Happy!
First the refare vouchers, then this?! I'm not sure which hill to make my stand on these days, but this one is huge and worthy of consideration.
I used book and hold to 1) track fares, 2) show potential itineraries to friends whose accounts I manage, and 3) prepare an itinerary for ticketing by mail or at the airport.
United should consider a compromise where only one hold is offered per account per day.
I used book and hold to 1) track fares, 2) show potential itineraries to friends whose accounts I manage, and 3) prepare an itinerary for ticketing by mail or at the airport.
United should consider a compromise where only one hold is offered per account per day.
May 30, 2009, 2:36 am
#20
Join Date: Aug 2005
Location: nyc, bne
Programs: UA 1K MM, VA Plat, EY Gold
Posts: 224
Dangerous waters
This is a huge devaluation in United's usefulness to me. I have to book most of my business trips through a travel agent and I prefer to create an itinerary online, put it on hold and then call the TA who can pull the PNR and have it ticketed. I usually don't really care all that much about the minutiae of what goes on at ual.com to write and complain but this is really ticking me off.
May 30, 2009, 2:40 am
#22
Join Date: Jul 2007
Posts: 2,102
Wow. Poor form, United. One of the most useful features of the website - especially for us kids commuting to home from school, when it was useful to hold itineraries in the coming days before final exam days were finalized. What idiots.
May 30, 2009, 3:04 am
#23
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Please write United about this latest change. It is not acceptable.
United should be adding features to its website, not taking them away.
United should be adding features to its website, not taking them away.
May 30, 2009, 3:59 am
#24
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
.
May 30, 2009, 4:16 am
#25
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,906
Major devaluation 
Implemented on Friday evening with zero advance notice
Please write to United expressing your disappointment!
Implemented on Friday evening with zero advance notice Please write to United expressing your disappointment!
May 30, 2009, 4:31 am
#26
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
Gah. I loved using this feature. Admittedly, I didn't purchase every ticket I put on hold, but it was nice having the option.
May 30, 2009, 4:32 am
#27
Join Date: Sep 2007
Location: HNL/SMF/IAD
Programs: Mostly Mileage Plus (UGS) + AAdvantage (Gold)
Posts: 386
, United.
May 30, 2009, 4:45 am
#28
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
This totally sucks! That feature was great and would like to know the reasoning behind it, or are we in a NO LOGIC zone now?
I already wrote my letter, not email, letter sent internationally which isn't cheap. I'm ticked off, perhaps allow the HOLD feature for elites? Let's compromise as I used this a lot. How is this messing up the works for United?
I already wrote my letter, not email, letter sent internationally which isn't cheap. I'm ticked off, perhaps allow the HOLD feature for elites? Let's compromise as I used this a lot. How is this messing up the works for United?
May 30, 2009, 5:06 am
#29
Join Date: May 2007
Location: LAS
Programs: UA Plat.., Lifetime Delta SC, UC, MM
Posts: 195
I'm at that point
Just sent my comments to 1k voice. Not sure it will help, but it sure is helping me conclude that they really don't want my business and by making it more difficult to apply the vouchers and other upgrades .bomb can't handle.
May 30, 2009, 5:44 am
#30
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639