Programs: Last 1K flight 1/21/11; fun while it lasted, 1P in 2011, Plat for 2012, 13, 14 & 15. 2016 TBD.
I want to speak to a GOOD rep. American or otherwise.
Originally Posted by Wiggums
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
There's certainly no law saying such
If it were UA policy, no doubt it would have been whispered to many FTers when talking to a domestic call center and complaining about the quality of the foreign call centers. Trust me, the domestic call centers are very receptive to hearing complaints about their overseas counterparts.We would have then seen numerous posts here about such a policy.
I accept that I'm in the minority here on this, but it would be the height of rudeness to hear a "foreign" voice on the phone, assume it's a foreign call center, and demand to be helped by someone else. I can understand the frustration often felt when dealing with someone overseas who may not be well-trained or well-versed in American customs. But it's still a person that you're talking to, not a machine, not a company. And that person deserves some reasonable amount of respect and telling that person I'm sorry, I'm not going to talk to you because you're not one of us (American) isn't that much different from someone walking into my bicycle store and demanding to talk to someone older & male because a young woman can't possibly know anything about road bikes.
-Mike- Chain Reaction
Most fun flight ever? SJC-SBA-SFO-LAX-IAD-LAS-LAX-SJC Mileage Run 12/07/09!
Last edited by Mike Jacoubowsky; May 21, 09 at 7:25 pm.
Hey Mike, now that I know what you look like, when I walk in your store, I'm going straight to the boss!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!