1k voice email address appears to have become useless
Apr 15, 2008, 12:35 am
#16
Join Date: May 2004
Location: Portland, Oregon
Programs: AA EXP UA 2KMM AMB
Posts: 2,399
Just to expand on this issue. I have often been successful, instead of directly using this e-mail address, to simply send my comments and requests online on United.com and going through contact customer service link. There is an option to enter one's elite status so I am positive that the prioritization remains effective through this junction.
I sent a message requesting a re-deposit of a CR1 to my account after two instruments were deducted on a single reservation trip yesterday. Tonight, I received an e-mail acknowledging the error and a note of re-deposit. Sure enough, the instrument is back into my account.
I sent a message requesting a re-deposit of a CR1 to my account after two instruments were deducted on a single reservation trip yesterday. Tonight, I received an e-mail acknowledging the error and a note of re-deposit. Sure enough, the instrument is back into my account.
Apr 15, 2008, 12:44 am
#17
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,085
Just to expand on this issue. I have often been successful, instead of directly using this e-mail address, to simply send my comments and requests online on United.com and going through contact customer service link. There is an option to enter one's elite status so I am positive that the prioritization remains effective through this junction.
I sent a message requesting a re-deposit of a CR1 to my account after two instruments were deducted on a single reservation trip yesterday. Tonight, I received an e-mail acknowledging the error and a note of re-deposit. Sure enough, the instrument is back into my account.
I sent a message requesting a re-deposit of a CR1 to my account after two instruments were deducted on a single reservation trip yesterday. Tonight, I received an e-mail acknowledging the error and a note of re-deposit. Sure enough, the instrument is back into my account.
Apr 15, 2008, 5:46 am
#18
Join Date: Nov 1999
Location: SYD
Posts: 2,903
1Pvoice is just as bad. I had an issue on a flight in C transpac, and i emailed using the form on ual.com, i selected that i was a 1P and sent it off. I first got an email saying that i'd get a response in 2-3 days. Then i got another one saying i'd get one in 7-10 days. About 2 weeks later i got a reply from a Mr Singh. While he mentioned my issue his answers not only provided incorrect information, but they didn't answer my concern at all. I wasn't looking for compensation, but his response just got me mad. I replied to him and BCCed it to premierexecvoice but never heard back from them. Oh well...
goodo
goodo
Apr 15, 2008, 6:00 am
#19
Join Date: May 2004
Programs: TG Gold, BA Gold
Posts: 334
I have recieve a number of 'good' responses from 1kVoice.. with a person's name attached. Each following time I have to write to 1kVoice about something I use the name of the most recent successful CS agent in the subject field. ie ATTN: Joe Black - Seat malfunction TransPacific or something like that. I now only ever receive responses from those people back to me.
ymmv
ymmv
Apr 15, 2008, 1:49 pm
#20
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Wheel of Compensation
I think the 1K Voice email office is just a small room with two people working in it and a big wheel or fortune type thing. Every email they get complaining about something they spin the wheel to see what compensation you get: $200 voucher, $300 voucher, 2 e-500's, 1 CR1, 2 CR1s, 1 SWU, 2k miles, 5k miles, etc.
Seriously, like others have stated, it helps to be VERY SPECIFIC about what you want them to do. Whenever I have written them with a specific request (redeposit a SWU, $$ voucher, or just acknowledgement of an issue) they have been speedy and done what I requested. When I leave it open ended (just complain in general) then I get the above mentioned Wheel of Compensation
Apr 15, 2008, 3:42 pm
#21
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
I'm not even getting the autorespond message from them. My initial email was sent on 2/11 and every 2 weeks I send it again asking for a response. Still nothing.
Apr 15, 2008, 3:50 pm
#22
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Email sent Sunday, got a response this morning. It's my guardian United angel at work.
Apr 15, 2008, 4:51 pm
#23
Join Date: Jan 2007
Location: SFO
Programs: Former UA 1K, SPG Gold, HHonors Diamond, Hyatt Diamond, IC AMB
Posts: 403
I haven't been impressed by their responses either. Seem too templated like the normal CS e-mails, and the response time is very long with certain issues.
Apr 15, 2008, 8:30 pm
#24
Join Date: Jul 2005
Location: SJC/SFO/OAK
Programs: BD Gold (and future SEN), 0.2MM AA EXP, HHonors Gold, SPG Gold
Posts: 3,107
I think the 1K Voice email office is just a small room with two people working in it and a big wheel or fortune type thing. Every email they get complaining about something they spin the wheel to see what compensation you get: $200 voucher, $300 voucher, 2 e-500's, 1 CR1, 2 CR1s, 1 SWU, 2k miles, 5k miles, etc.