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FlyerTalk Forums > Miles&Points Discontinued Programs/Partners United Mileage Plus (Pre-Merger)

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United Silver Wings Plus Program - is it worth it?

United Silver Wings Plus Program - is it worth it?

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Old

Apr 11, 2007, 1:32 pm

#46

Fredd

Join Date: Nov 2002

Location: SEA/YVR/BLI

Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold

Posts: 9,490

Quote:

Originally Posted by gfowler-ord-1k

SilverWings customer service appears now to be outsourced to poorly trained/unexperienced offshore staff. They used to have people in USA that were well trained and knew what they were doing. Be aware of this if you are considering renewing or signing up.

OTOH we two "lifetime" members did receive knowledgeable phone service re tix to Australia when we called Silver Wings awhile back.

This morning calling the MP Awards Desk for info was quite another matter.

Part of it is the luck of the draw and it's frustrating to be talking to somebody who obviously doesn't have much of a clue.

Fredd is offline

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