What is United Global Services?
Aug 4, 2006, 9:09 am
#31
Join Date: Jan 1999
Location: Too many
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Posts: 5,761
Originally Posted by roundtheworld
Nobody knows the qulification criteria for UGS. So any qulitative remark on who gets it is plain false.
Aug 4, 2006, 11:39 am
#32
FlyerTalk Evangelist
Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
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Originally Posted by wimpypipsqueak
I'll put my hand up for being GS for the past couple of years, but I don't have a hope of being re-invited next year.
I don't think anyone can maintain GS year after year based on their own travel on coach tickets without getting burned out.
I don't think anyone can maintain GS year after year based on their own travel on coach tickets without getting burned out.
Aug 4, 2006, 11:42 am
#33
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Originally Posted by roundtheworld
[Discussion of moderation removed per http://www.flyertalk.com/help/rules.php#q86 ]
In general UGS are people how spend more and fly more and thus are being treated better.... everything else is speculation as we all know
Nobody knows the qulification criteria for UGS. So any qulitative remark on who gets it is plain false.
On top of it it is not even part of the MP program.
In general UGS are people how spend more and fly more and thus are being treated better.... everything else is speculation as we all know
Nobody knows the qulification criteria for UGS. So any qulitative remark on who gets it is plain false.
On top of it it is not even part of the MP program.
Aug 4, 2006, 12:52 pm
#34
Suspended
Join Date: Jul 2004
Posts: 17,769
Originally Posted by RobotDoctor
I am certain how a domestic traveler can get UGS invitation. The past 2 years I applied my model and was rewarded by UGS invitation. My model is not for the budget minded person but it does not require purchase of a single First or Business class coach ticket either.
Aug 4, 2006, 1:56 pm
#35
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Originally Posted by RobotDoctor
I am certain how a domestic traveler can get UGS invitation. The past 2 years I applied my model and was rewarded by UGS invitation. My model is not for the budget minded person but it does not require purchase of a single First or Business class coach ticket either.
Aug 4, 2006, 2:52 pm
#36
Join Date: Jun 2003
Location: MLI
Programs: United 1k 1 MM
Posts: 1,705
Welcome to FT!
Aug 4, 2006, 3:07 pm
#37
Suspended
Join Date: Dec 2005
Posts: 9,916
UGS is offered to CEOs (or C-Level Executives/Board of Directors) of major corporate accounts (even if they don't fly commercially or with United) to ensure when the fly UA they will get the highest level of attention in case their asst. or whomever forgets to personally request the VIP attention. The reason is if the CEO of a major corporate account or a major influencer gets bad service, a big chunk of revenue could be at risk for UA. They also invite top executives of key partners. For example, if Hotel Chain X is a MP partner, chances are the VP-Mktg is UGS. In this case, UA wants to ensure that key partners always get the best possible experience. That way, when they are at a cocktail party and a regular 1k is b*tching about how UA s*cks, they can retort I only fly UA once in awhile but it's always terrific.
I heard a UA exec at a conf a couple years ago talking about UGS and he mentioned they at that time ran a daily or weekly report (for top sales and marketing management) that flagged any flights with UGSs that had delays/cancellations so they could proactively reach out to them and make sure they were handled properly (i.e. - We know Mr. CEOs flight from SFO to NRT was cancelled but just wanted to check and make sure his flight on JL was OK).
I heard a UA exec at a conf a couple years ago talking about UGS and he mentioned they at that time ran a daily or weekly report (for top sales and marketing management) that flagged any flights with UGSs that had delays/cancellations so they could proactively reach out to them and make sure they were handled properly (i.e. - We know Mr. CEOs flight from SFO to NRT was cancelled but just wanted to check and make sure his flight on JL was OK).
Last edited by elitetraveler; Aug 4, 2006 at 3:28 pm
Aug 4, 2006, 4:17 pm
#38
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Join Date: Nov 2002
Location: northeast coast of Florida
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Posts: 10,422
Originally Posted by BenjaminNYC
I know your model, but maybe you want to share for the team?
Originally Posted by ryan182
Please share!!
Originally Posted by RobotDoctor
Welcome to Flyertalk arj-lax.
...
I would suggest for those wishing to become UGS, and get their own special Black card, spend a lot of $$$ for flights making a lot of flights. I used to average between 30 and 40 domestic flights annually with at least half of those legs at B fares or higher. My mileage yield was always in the upper 30 cent/mile range (38 cents) or more (low 50 cent/mile) when I was invited to UGS. If a M+ member does not come close to this benchmark (as well as others listed in prior threads) they can forget about invitation.
...
...
I would suggest for those wishing to become UGS, and get their own special Black card, spend a lot of $$$ for flights making a lot of flights. I used to average between 30 and 40 domestic flights annually with at least half of those legs at B fares or higher. My mileage yield was always in the upper 30 cent/mile range (38 cents) or more (low 50 cent/mile) when I was invited to UGS. If a M+ member does not come close to this benchmark (as well as others listed in prior threads) they can forget about invitation.
...
Aug 4, 2006, 4:20 pm
#39
FlyerTalk Evangelist
Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
Posts: 10,422
Originally Posted by elitetraveler
UGS is offered to CEOs (or C-Level Executives/Board of Directors) of major corporate accounts (even if they don't fly commercially or with United) to ensure when the fly UA they will get the highest level of attention in case their asst. or whomever forgets to personally request the VIP attention. The reason is if the CEO of a major corporate account or a major influencer gets bad service, a big chunk of revenue could be at risk for UA. They also invite top executives of key partners. For example, if Hotel Chain X is a MP partner, chances are the VP-Mktg is UGS. In this case, UA wants to ensure that key partners always get the best possible experience. That way, when they are at a cocktail party and a regular 1k is b*tching about how UA s*cks, they can retort I only fly UA once in awhile but it's always terrific.
I heard a UA exec at a conf a couple years ago talking about UGS and he mentioned they at that time ran a daily or weekly report (for top sales and marketing management) that flagged any flights with UGSs that had delays/cancellations so they could proactively reach out to them and make sure they were handled properly (i.e. - We know Mr. CEOs flight from SFO to NRT was cancelled but just wanted to check and make sure his flight on JL was OK).
I heard a UA exec at a conf a couple years ago talking about UGS and he mentioned they at that time ran a daily or weekly report (for top sales and marketing management) that flagged any flights with UGSs that had delays/cancellations so they could proactively reach out to them and make sure they were handled properly (i.e. - We know Mr. CEOs flight from SFO to NRT was cancelled but just wanted to check and make sure his flight on JL was OK).
Aug 4, 2006, 5:33 pm
#40
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,761
UGS is top 1% of United's customers plus certain key influencers, celebrities, etc. No voodoo magic.
Aug 4, 2006, 5:58 pm
#41
Join Date: Apr 2005
Location: SFO
Programs: UA 1K+MM, HH DIA, Marriott G, Hertz 5*
Posts: 120
Slightly off-topic, but in 2000 or 2001 (I forget) when I was travelling SFO->CDG once or twice a month in J, I was at I think 75K EQMs for the year and they gave me 1K status "based on revenue". I guess if I had kept going on that, I probably would have got UGS.
Aug 4, 2006, 6:00 pm
#42
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Originally Posted by twenex
Slightly off-topic, but in 2000 or 2001 (I forget) when I was travelling SFO->CDG once or twice a month in J, I was at I think 75K EQMs for the year and they gave me 1K status "based on revenue". I guess if I had kept going on that, I probably would have got UGS.
Aug 4, 2006, 6:09 pm
#43
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Join Date: May 2006
Location: Pasadena, California
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Originally Posted by iluv2fly
Confused a bit. GS started in 2003.
Aug 4, 2006, 6:17 pm
#44
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Originally Posted by iapetus
Guess twenex meant that UGS would have been granted if he kept going on that through 2003.
Aug 4, 2006, 7:00 pm
#45
Suspended
Join Date: Dec 2005
Posts: 9,916
Originally Posted by Axey
UGS is top 1% of United's customers plus certain key influencers, celebrities, etc. No voodoo magic.