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Old Jul 14, 06, 8:24 am   #1
 
Join Date: Dec 2004
Posts: 2
Lost Luggage - UAL/TAP

I am in need of help. I flew June 28 using miles on a United ticket. Part of the ticket was on TAP (Air Portugal). My luggage was lost and I still have not been able to get it. My latest information is that it is in Rome.

THe issue - United has been completely unhelpful in helping me get my luggage even though: I booked the ticket through them, it was their error that caused the luggage to be delayed (it was not properly transferred in Newwark), and I am a loyal traveler (Prem Exec).

Also, TAP is equally unhelpful. The number they gave me in Rome is never attended. No one has ever picked up when I called. The TAP folks in the US say they are not sure what to do because they cannot get anyone to answer.

Does anyone have ANY suggestions of people to contact that will actually follow through and help?

Thanks.
sfitzy is offline  
Old Jul 14, 06, 10:33 am   #2
 
Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998; 2 Million Miler; ex-GS
Posts: 868
You should have filled out the lost luggage paperwork at the airport where you did not receive your luggage. The air carrier (TAP, UA, etc) that flew you to this airport is then the responsible carrier for locating your luggage. So, if TAP took you to this destination, then TAP would be the ones to locate your luggage.

In my experience with lost luggage on international flights, the airlines say that the passenger must first file a lost luggage claim (at their destination) before the first airline (UA in most cases) will even re-tag and forward the luggage on.

I am so sorry that you have to go through this. Maybe you should go back to the airport and follow the issue up with TAP, and make sure the proper forms are filled out - and entered into their baggage tracking system. Also, inquire about the getting reimbursed for personal items that you will need while you do not have your luggage.
tealeaf99 is offline  
Old Jul 14, 06, 12:08 pm   #3
 
Join Date: Dec 2004
Posts: 2
Follow-up

Thanks so much for your post. I did actually file the proper claims, etc. and still cannot get my luggage. No one for TAP will put it on a plane back to the US so my bag is stuck in Rome. So frustrating!
sfitzy is offline  
Old Jul 14, 06, 12:58 pm   #4
 
Join Date: Mar 2002
Location: SNA, LAX
Programs: UA GM
Posts: 2,635
Quote:
Originally Posted by sfitzy
Thanks so much for your post. I did actually file the proper claims, etc. and still cannot get my luggage. No one for TAP will put it on a plane back to the US so my bag is stuck in Rome. So frustrating!
Did you try out the new baggage tracking website on united.bomb?

https://www.ua2go.com/bag/baggageCla...ction=populate
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These thoughts and opinions are my own, and not that of my employer. I do post frequently in UA forums but I work for a non *A carrier.
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