Consolidated Thread to Post Your UA Website Experiences/Complaints
Oct 13, 2004, 9:37 am
#46
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
My Itineraries and Upgrade Summary features fritzed again.
How can they be fritzed 10% of the time for the past year?
How can they be fritzed 10% of the time for the past year?
Oct 13, 2004, 9:46 am
#47
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by flyiad
1. Multi-city makes you input your ground travel. A better model is just to allow From/To, From/To, From/To, etc. instead of From/To/To/To/To...
2. Showing flight upgrade eligibility is inconsistent.
3. Even though we may ask for up to 20 flights to be displayed by schedule, we often have to know flight time and enter it to get certain flights to show up. A search by schedule should show all flights available.
2. Showing flight upgrade eligibility is inconsistent.
3. Even though we may ask for up to 20 flights to be displayed by schedule, we often have to know flight time and enter it to get certain flights to show up. A search by schedule should show all flights available.
2.fixed in recent site update.
3.change the sort field set the time to the morning and it will show you all the flights that have availability...
The opinions expressed by me are not necesarily the opinions of my parent company, United Airlines, united.com, or Orbitz.com.
Oct 13, 2004, 9:49 am
#48
Join Date: Oct 2003
Location: ABQ, NM, USA
Programs: UAL1K, Hilton Plat. Marriott Plat, SPG Plat Preferred
Posts: 43
1. I have not been able to change my password for the past three years. No matter how many times I change it, nex time I try to go in it is my old password.
2. How about being able to see ALL itinieries? I book about 10% on the web site, 85% through travel agent, and 5% elsewehere (like travelocity), but the only ones I can see on united.com are the ones booked there. Argh!!!
fortytrees
2. How about being able to see ALL itinieries? I book about 10% on the web site, 85% through travel agent, and 5% elsewehere (like travelocity), but the only ones I can see on united.com are the ones booked there. Argh!!!
fortytrees
Oct 14, 2004, 7:40 pm
#49
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by fortytrees
1. I have not been able to change my password for the past three years. No matter how many times I change it, nex time I try to go in it is my old password.
2. How about being able to see ALL itinieries? I book about 10% on the web site, 85% through travel agent, and 5% elsewehere (like travelocity), but the only ones I can see on united.com are the ones booked there. Argh!!!
fortytrees
2. How about being able to see ALL itinieries? I book about 10% on the web site, 85% through travel agent, and 5% elsewehere (like travelocity), but the only ones I can see on united.com are the ones booked there. Argh!!!
fortytrees
2.when you click on my itineraries in the planning travel area it gives you 2 options...My Itineraries and United.com Itineraries...for anthing not booked on united.com click My Itineraries.... Under the new fix last week that is supposed to show all itineraries that have your Mileage plus number added into them but if it for some reason doesn't show it call us and we will escalate your call and happily get it fixed for you.
The posted by me here are not necesarily the opinions of United Airlines.
Oct 14, 2004, 10:30 pm
#50
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Hey I everyone I work in Customer Service in Websupport for United.com and would be happy to answer any questions here...remember I am here on my own terms and not on United Airlines. So my opinions are my own and not nescesarily the opinions of United Airlines.... United airlines in no way is involved with what I say on this or any forum. I will gladly help you guys out as a person that knows allot about United Airlines, United.com and not as a customer service representative for United.com.
Last edited by UAMythbuster; Oct 14, 2004 at 10:34 pm
Oct 14, 2004, 11:01 pm
#51
Join Date: Dec 2002
Location: Oregon
Programs: AA EXP, AS 75K, UA 1MM Gold, HH Diamond, Hyatt Explorist, IHG Plat, National EE, Hertz PC
Posts: 4,001
Online checkin is similar. I have been trying to checkin for a flight for hours. It just keeps saying that there is a problem and please try again later. 
Oct 14, 2004, 11:04 pm
#52
Join Date: Jan 2004
Location: port broad reach
Programs: NorthSails® | Starboard | ION
Posts: 6,525
Originally Posted by UAMythbuster
Hey I everyone I work in Customer Service in Websupport for United.com and would be happy to answer any questions here....
Appreciate your time and effort in helping us sort out issues.
Oct 16, 2004, 11:15 am
#53
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
UAMythBuster: Today I was trying to book a fare using a 15 percent off e-cert. The cert is only good on higher fare classes, which is what I want. Unfortunately, on every flight I tried, united.com defaulted to the lowest fare available. So now it appears to get the higher fare code that I want, I must call reservations and sacrifice my e-cert discount. This is really frustrating and would be even more so if I had to pay the $5 booking fee. I've called tech support and they tell me there's no way around this. Tell me that's myth you can bust. 
Oct 16, 2004, 11:28 am
#54
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
On Line Check-In Still Down?
Originally Posted by elCheapoDeluxe
Online checkin is similar. I have been trying to checkin for a flight for hours. It just keeps saying that there is a problem and please try again later.
Oct 16, 2004, 12:33 pm
#55
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by letiole
UAMythBuster: Today I was trying to book a fare using a 15 percent off e-cert. The cert is only good on higher fare classes, which is what I want. Unfortunately, on every flight I tried, united.com defaulted to the lowest fare available. So now it appears to get the higher fare code that I want, I must call reservations and sacrifice my e-cert discount. This is really frustrating and would be even more so if I had to pay the $5 booking fee. I've called tech support and they tell me there's no way around this. Tell me that's myth you can bust.
Hey, I think the reason it does that is because how the website is designed to always give the lowest fare, and If an e-cert with a higher fare class is more expensive it will default to the better price. I would sugest changing the "Sort by" field in the "More Search options" to something other than price. Also a good way to trick it in an occurance like this is to use the upgrade eligability dropdown and select something like "Miles - Y,B" or "Miles - M, H". I hope that helps you out on that. If the website could do all of the stuff that all of you more expirienced travelers required, it would make it Imposible for all of the first-timers and less frequent travelers to use.
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ALL opinions expressed by me are not necessarily the opinions of United Airlines. United Airlines is in no way responsible for what I say here.
Oct 16, 2004, 12:42 pm
#56
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
Originally Posted by milesmilesmiles
Been trying to check in on-line over past 6 hours...keep getting "error" message...is it just me?
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ALL opinions expressed by me are not necessarily the opinions of United Airlines. United Airlines is in no way responsible for what I say here.
Last edited by UAMythbuster; Oct 16, 2004 at 12:44 pm
Oct 16, 2004, 12:50 pm
#57
In Memoriam
Join Date: May 2001
Location: Southern California
Programs: Hertz 5 star, Priceline Hotel bidder. AA PLT, 1MM.
Posts: 2,910
Easysabre & United Connection were superior.
Originally Posted by UAMythbuster
Hey, I think the reason it does that is because how the website is designed to always give the lowest fare, and If an e-cert with a higher fare class is more expensive it will default to the better price. I would sugest changing the "Sort by" field in the "More Search options" to something other than price. Also a good way to trick it in an occurance like this is to use the upgrade eligability dropdown and select something like "Miles - Y,B" or "Miles - M, H". I hope that helps you out on that. If the website could do all of the stuff that all of you more expirienced travelers required, it would make it Imposible for all of the first-timers and less frequent travelers to use.
~
ALL opinions expressed by me are not necessarily the opinions of United Airlines. United Airlines is in no way responsible for what I say here.
~
ALL opinions expressed by me are not necessarily the opinions of United Airlines. United Airlines is in no way responsible for what I say here.
With United Connection, one can do book & holds, book with fare class, etc. That got eliminated in July 2001 if I recall correctly. I only do very simple itineraries with united.com. I go to expedia, travelocity & see what they give me. I then try to book on united.com if it is an internet only fare. Save the booking fee & get the mileage bonus. If it was a regular published fare, I would call the 1K line & do a book/hold.
I even booked a ticket on the AA site. (aa.com). I was able to get it to work well & was able to book a 10 segment trip on it. (for a promo! ^
)How about being able to do CS(25-?)'s, VDB vouchers, etc. on line? I hate having to go to the airport to do a CS25.
On CO.com, I booked two of their VDB vouchers online. Just inputed a voucher # and a password based code. Very easy to do. I would use united.com more when I can book by specific fare class, etc.
Oct 16, 2004, 12:55 pm
#58
Join Date: Oct 2004
Posts: 83
no miles+cash option, unlike bmi.
MAN-LAS 37000 miles+$430 buisness return.
MAN-LAS 37000 miles+$430 buisness return.
Oct 16, 2004, 12:57 pm
#59
Join Date: Oct 2004
Location: United.com Websupport
Posts: 12
There is gonna be a new website that will hopefull be released early January but it might not be till summer 2005. This thing will be pretty cool hopefully, supposedly they are gonna fix allot of problems and give ALLOT of features to the site that you cant do on the web now....
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ATTN:I am posting on my own terms and not on United Airlines. So my opinions are my own and not nescesarily the opinions of United Airlines.... United Airlines in no way is involved with what I say on this or any forum. I will gladly help anyone out as a person that knows allot about United Airlines/United.com and not as a customer service representative for United.com. United Airlines is in no way responsible for what I post on this or any forum.
Oct 16, 2004, 2:22 pm
#60
Join Date: Oct 2002
Location: ORD
Programs: Star Alliance
Posts: 1,211
Originally Posted by UAMythbuster
Under the new fix last week that is supposed to show all itineraries that have your Mileage plus number added into them but if it for some reason doesn't show it call us and we will escalate your call and happily get it fixed for you.
Also, is there any special place that you would want bugs or problems reported? When I try to point them out now, I usually get a canned response. (They are usually minor and deserve the canned response, but not always)
