Overseas/traveling 1K members can call US 1K line for free from abroad
Apr 27, 2013, 6:15 pm
#211
Join Date: Jun 2011
Location: San Francisco, CA
Posts: 251
Not entirely true. If you call the GS number from a random phone you get the GS desk immediately without having to put in a MP number, etc. Of course, I imagine you'd get transferred as soon as you gave them a PNR of MP number that wasn't associated with a GS account.
Apr 27, 2013, 6:43 pm
#212
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772
Apr 27, 2013, 8:23 pm
#213
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,147
Publishing the 1K # no longer matters. You can call the 1K #, enter a Silver # and you will be directed to the appropriate place. Similarly, call the general # and enter 1K #, and you will be directed to 1K (such as it is). If you don't enter any MP#, you go to the kettle queue.
Apr 28, 2013, 2:13 am
#214
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
I defer to the moderator who removed the specific details of the 1K number from my post although whenever I call that number i am asked to validate my status via MP# or when it recognizes the phone I'm using & yet still asks about the 1st five letters of my given name (none of which have any relationship to my FT handle). So not sure what a random user might do with the 1K phone number. But again, I defer to the moderator's judgement.
Apr 28, 2013, 10:21 am
#215
Join Date: Mar 2009
Posts: 2,293
I have a wallet-size card “Premier 1K 1Call” that lists numbers to access the US-based 1K desk from overseas. Don’t recall how long I’ve had it, so it may be an obsolete relic from pre-merger days. The instructions are, say from Hong Kong, first dial 800-96-1111 & then when asked enter 800-***-****. Using an iPhone4 I keep getting a “call failed” response. The instructions also say for other info go to United.com/wwcontacts, but that leads nowhere. Question: is the toll-free overseas calls method still valid & if so, what is the correct protocol, esp from HKG?
I had the same problem calling the 1K number from my company BlackBerry in Italy. Change the 800 to 880 and it went through like normal.
Jan 19, 2014, 12:41 pm
#218
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,147
Sep 22, 2014, 8:24 am
#219
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Collect calls to 1k desk.
I'm overseas and in a country that doesn't have an ATT direct access number. I also don't have my 1k card with me. Can someone advise if the 1k card also has a direct dial "we accept collect calls" Number on it.
thanks!
thanks!
Sep 22, 2014, 9:50 am
#220
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
No, the card does not list "...a direct dial "we accept collect calls" Number on it.
Sep 22, 2014, 9:53 am
#221
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Sep 22, 2014, 10:42 am
#222
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
I was sitting at the gate 2 weeks ago in MUC, as my departure time came and went I called the Premier line using the 800 phone number to be protected on a late flight out of IAH. The 800 number didn't auto-recognize like it normally does but the agent picked up right away. Was surprised that it worked, but glad that it did.
Sep 22, 2014, 1:01 pm
#223
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Sep 22, 2014, 1:02 pm
#224
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,421
