asked to show original credit card, but ticket was purchased using virtual CC number?
#31
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I still suggest that there must have been something odd about the purchase of the first domestic ticket by OP. Not wrong or bad, just odd. Perhaps he had to reenter the CC information multiple times, entered the wrong CVV more than once or some other odd situation which tripped the fraud alert.
Or it was a glitch and will never repeat itself.
#32
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
I'm still waiting to know what happens if one is asked to produce the purchase credit card but can't.
RNE, having the patience of Job.
Last edited by l etoile; Sep 2, 2017 at 8:24 am Reason: Merge
#33
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
#34
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
...the manager said she would refund the ticket to the original credit card and I could purchase a new ticket at the same fare class.
#37
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
So, nothing happens. Got it.
No guarantee you'll know in advance. Could be asked at the counter.
How have you been asked to show your credit card when you're not even at the airport?
I'm still waiting to know what happens if one is asked to produce the purchase credit card but can't.
RNE, having the patience of Job.
No guarantee you'll know in advance. Could be asked at the counter.
How have you been asked to show your credit card when you're not even at the airport?
I'm still waiting to know what happens if one is asked to produce the purchase credit card but can't.
RNE, having the patience of Job.
#39
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
As someone whose CC seems to get compromised on a regular basis (UA MP card), and in fairness it is the main CC I use, this scenario is my greatest fear. I find hotels often want to verify the CC more than airlines. I often book months in advance to lock in great rates and the reservation does state I may/will need to show my CC at check-in although most of the time they do not ask.
During my last stay at a LHR hotel (August 2017) they asked for the CC which I gave them and explained the numbers differed as my CC needed to be replaced as it had been stolen. They just smiled and handed it back to me. I suspect because the name on the reservation and the CC were the same.
Once my son turned 18 I was able to get him issued a CC on my account since he is studying abroad so the CC number is the same for any reservations that I make on his behalf.
FWIW - I think the Chase MP CC fraud system is very good. Someone tried to buy tickets on EY and Chase contacted me as they declined the transaction which impressed me as I purchase a number of airline tickets, but they considered it outside my normal buying pattern.
So if you do not have the CC, explain the situation if, and when, asked.
During my last stay at a LHR hotel (August 2017) they asked for the CC which I gave them and explained the numbers differed as my CC needed to be replaced as it had been stolen. They just smiled and handed it back to me. I suspect because the name on the reservation and the CC were the same.
Once my son turned 18 I was able to get him issued a CC on my account since he is studying abroad so the CC number is the same for any reservations that I make on his behalf.
FWIW - I think the Chase MP CC fraud system is very good. Someone tried to buy tickets on EY and Chase contacted me as they declined the transaction which impressed me as I purchase a number of airline tickets, but they considered it outside my normal buying pattern.
So if you do not have the CC, explain the situation if, and when, asked.
#40
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,265
I don't know if UA would do this but this happened to my father on BA once ORD-LHR. They asked for the CC on checkin but they didn't have it. The agent just asked for another card and said it would get charged to another card. My dad complained that he was losing reward points because of this. The checkin agent then upgraded him and my mother to business class and told them to goto the lounge and get some food because there was no meal on the plane (which isn't true). They went to the lounge and filled up. My dad called me up complaining about losing the reward points. I tried to explain that the upgrade was a much better deal.
I would disagree somewhat. I get alot of false alarms (not just with Chase). Nearly every time I travel internationally, I have to call in to fix a fraud alert eventhough I've informed them of my travel. Sometimes I can do it online, sometimes I cant. I've complained sometimes but they say the fraud alert comes from Visa so they have no control over it. This can be very difficult depending on my phone situation. Sometimes its over a less than $1 purchase. Sometimes its because I mis-entered my PIN once. I think they are far more concerned about protecting their money than my inconvenience. I'm forced to carry multiple CC and ATM cards on my person, thus increasing the loss if I get robbed.
...
FWIW - I think the Chase MP CC fraud system is very good. Someone tried to buy tickets on EY and Chase contacted me as they declined the transaction which impressed me as I purchase a number of airline tickets, but they considered it outside my normal buying pattern.
...
FWIW - I think the Chase MP CC fraud system is very good. Someone tried to buy tickets on EY and Chase contacted me as they declined the transaction which impressed me as I purchase a number of airline tickets, but they considered it outside my normal buying pattern.
...
Last edited by eng3; Sep 2, 2017 at 11:50 am
#41
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,262
I don't know details of likely fraud algorithms but suspect that a flight destination associated with the rough geographic area of where the card's billing address is located is seen as lower risk because of that kind of common use than if the destination is not associated with the billing address.
#42
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I would disagree somewhat. I get alot of false alarms (not just with Chase). Nearly every time I travel internationally, I have to call in to fix a fraud alert eventhough I've informed them of my travel. Sometimes I can do it online, sometimes I cant. I've complained sometimes but they say the fraud alert comes from Visa so they have no control over it. This can be very difficult depending on my phone situation. Sometimes its over a less than $1 purchase. Sometimes its because I mis-entered my PIN once. I think they are far more concerned about protecting their money than my inconvenience. I'm forced to carry multiple CC and ATM cards on my person, thus increasing the loss if I get robbed.
My larger issue is my ATM card with BA - I call to notify them of travel but it often makes little difference and I cannot access cash until I call them collect and then they release the hold. I always go to the ATM in the airport to get some local currency and I do not have a second ATM card so it is far more painful. (I do not like to use the CC for cash advances due to the interest rate but do know this is my backup plan.)
Obviously your experience differs to mine.
#43
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
I always call my CC company before making any large purchase. I would do the same before purchasing a tix for someone overseas so that the CC company doesn't suspect fraud and stop the transaction or notify the airline. Then I would- as stated in an earlier post- call the airline to check on any possible problems at check-in. After all that work, I would purchase the ticket.
I trust no one and verify everything when it comes to money and travel. Errors or misinformation are very costly.
#44
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,265
I call Chase to inform them of my plans and have never had a charge rejected when traveling (although I do travel internationally many times a year so perhaps this is included in the algorithms that they use), and I always carry one other CC with me.
My larger issue is my ATM card with BA - I call to notify them of travel but it often makes little difference and I cannot access cash until I call them collect and then they release the hold. I always go to the ATM in the airport to get some local currency and I do not have a second ATM card so it is far more painful. (I do not like to use the CC for cash advances due to the interest rate but do know this is my backup plan.)
Obviously your experience differs to mine.
My larger issue is my ATM card with BA - I call to notify them of travel but it often makes little difference and I cannot access cash until I call them collect and then they release the hold. I always go to the ATM in the airport to get some local currency and I do not have a second ATM card so it is far more painful. (I do not like to use the CC for cash advances due to the interest rate but do know this is my backup plan.)
Obviously your experience differs to mine.
I agree, I usually have more issues with my ATM card. I have more than one but only one refunds all my fees.
My main issue is how difficult it is to clear the alert. Rarely, I can do it online. But usually I have to make a call. Typically my phone is data-only when I'm overseas and can't make intl calls. I have to use something like skype or hangouts to make a call and have to have a good connection. They should allow me to just login to my account and click a button.
Last edited by eng3; Sep 2, 2017 at 2:25 pm
#45
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,777