Aug 24, 2017, 1:59 pm
Last edit by: DELee
Update: 06 Sept 2017 - Latest waiver posting
Previous waivers:
Update: 30 Aug 2017
Update (08/29/17 15:50 CDT):
Booking waiver now extended through 12 September and changes covered through November 15th
Update (08/28/17 11:15 am EDT): Waiver extended through 05 September and rebooking and changes now covered through 20 September
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Previous waivers:
Update: 30 Aug 2017
Hurricane Harvey continues to affect flights to and from Texas and the Gulf Coast
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
Booking waiver now extended through 12 September and changes covered through November 15th
FAA Advisory for IAH
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
AIRPORT STATUS INFORMATION
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Travel Waiver: Gulf Coast Tropical Weather (25 Aug - 12 Sept, 2017) - Affects IAH
Aug 31, 2017, 1:50 pm
#346
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,752
probably worthy of its own thread: oscar will personally match up to $1m of UA employee donations to UA's harvey relief fund.
http://www.chicagotribune.com/busine...829-story.html
class act!
http://www.chicagotribune.com/busine...829-story.html
class act!
Aug 31, 2017, 2:31 pm
#347
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 603
Currently your a/c # is 3909, coming in from DEN as flt # 2771 (likely an irrops flt #) on Thursday around 6 PM, prior leg NRT/DEN. Flight is fully booked, meaning likely overbooked by X.
Seems like the a/c won't be an issue (unless the DEN/IAH gets cancelled), but crew is a major variable. All things being equal, a 787 is less likely to get cancelled than other a/c types, but this is uncharted waters (no pun intended).
Good luck.
Seems like the a/c won't be an issue (unless the DEN/IAH gets cancelled), but crew is a major variable. All things being equal, a 787 is less likely to get cancelled than other a/c types, but this is uncharted waters (no pun intended).
Good luck.
Update: Aircraft en-route!!! Here's hoping they have a crew tomorrow morning...
Last edited by gradsflyer; Aug 31, 2017 at 2:54 pm
Aug 31, 2017, 3:23 pm
#348
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Where did you hear that? If they cancel the flight, you can absolutely get a refund.
Flight 2771 is in the flight number range that they normally use for re-positioning flights. I doubt it carried any revenue passengers.
Flight 2771 is in the flight number range that they normally use for re-positioning flights. I doubt it carried any revenue passengers.
Aug 31, 2017, 4:58 pm
#349
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,883
There were multiple posts saying agents refused since they had non-refundable tickets. I thought it seemed odd, but there were too many people reporting this for it not to be true.
If you want a fun read to see what the "kettles" think of the situation check it out.
(I hate that word but it is apt in this case)
They make Flyertalk sound like a love-fest.
I'm glad to know it's not true!
Last edited by chavala; Aug 31, 2017 at 4:59 pm Reason: ad
Aug 31, 2017, 5:07 pm
#350
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
My guess would be that people tried to get a refund for flights that were still listed as operating, based on the waiver. YMMV on that one, definitely, but more likely a refusal than not. But if the flight is cancelled, unless you're rebooked within 2 hours of the original departure, the schedule change policy applies.
Aug 31, 2017, 7:18 pm
#351
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,883
My guess would be that people tried to get a refund for flights that were still listed as operating, based on the waiver. YMMV on that one, definitely, but more likely a refusal than not. But if the flight is cancelled, unless you're rebooked within 2 hours of the original departure, the schedule change policy applies.
Aug 31, 2017, 7:59 pm
#352
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
My guess would be that people tried to get a refund for flights that were still listed as operating, based on the waiver. YMMV on that one, definitely, but more likely a refusal than not. But if the flight is cancelled, unless you're rebooked within 2 hours of the original departure, the schedule change policy applies.
Sep 1, 2017, 1:30 am
#353
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
http://www.chicagotribune.com/busine...830-story.html
IAH resumes with 3 flights each to domestic hubs.
Limited regional flights start 9/1.
IAH normally handles 450+ flights per day.
It's a slow ramp up each day starting 9/1 and working through backlog.
1k Agent says just now Cancellations of many hub-to-hub flights extends to 9/5 , after Labor Day holiday, and may only be at 1/3 normal traffic volume for non-hub flights.
IAH resumes with 3 flights each to domestic hubs.
Limited regional flights start 9/1.
IAH normally handles 450+ flights per day.
It's a slow ramp up each day starting 9/1 and working through backlog.
1k Agent says just now Cancellations of many hub-to-hub flights extends to 9/5 , after Labor Day holiday, and may only be at 1/3 normal traffic volume for non-hub flights.
Sep 1, 2017, 6:40 am
#354
Suspended
Join Date: May 2012
Posts: 821
Called the 1k desk on my MCO-MSY via IAH flights on 9/11....The agent was more than happy to adjust it by rerouting me through DEN. I've noticed that IAH is starting to get going very slowly but the chances I'd never get to MSY through IAH on 9/11.....She wouldn't adjust my return flight on the 13th
Sep 1, 2017, 7:40 am
#355
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
Just called Elite line to cancel a reservation for tomorrow... clearly within the travel waiver. My flight not cancelled, so knew I would not get a refund, but only the ability to use full value within one year of issue.
Agent tried to tell me I would have to pay change fee. remember this is the elite desk. I read her the script off United website. She put me on hold for 5 minutes and finally came back and said I was right.
This is how many days into this and an agent on the elite line doesn't understand the parameters of the travel waiver? Ridiculous.
Also, why doesn't their website allow you to do this and clearly show that you will not be charged change fee within certain parameters and the value of the ticket you have to re-use.
Rant over.
Agent tried to tell me I would have to pay change fee. remember this is the elite desk. I read her the script off United website. She put me on hold for 5 minutes and finally came back and said I was right.
This is how many days into this and an agent on the elite line doesn't understand the parameters of the travel waiver? Ridiculous.
Also, why doesn't their website allow you to do this and clearly show that you will not be charged change fee within certain parameters and the value of the ticket you have to re-use.
Rant over.
Sep 1, 2017, 11:22 am
#356
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,967
I found out yesterday that I had to fly across the country on Monday. Between the damages/backlog and Labor Day, UA's availability is just so tight. So, I ended up having to book WN. I can see some probably would stay away from UA due to reliability concerns also.
Sep 1, 2017, 11:54 am
#357
Suspended
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,829
Let's just say that quite a few FB posters told her a thing or two about being responsible for her own choices.
Sep 1, 2017, 1:46 pm
#358
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 603
Got out to DEN on 1126 on time this morning. Completely full flight with very large number of non-rev UA crew members being re-positioned from IAH to get back into the work flow across the system it seemed. Talked with one pilot sitting next to me who stated that today IAH expects about 100 flights. Flight status monitors around the airport were I would say about 90 percent filled with cancellations still. Many of the crew working the flight (SFO crew who came in last night) were especially compassionate for what everybody had been going through in Houston. Lounge staff at IAH were also especially kind. It's going to take many days to get things back to normal but everyone I interacted with today was extremely kind and attentive and I also made the first gesture of marking sure all the IAH based people I spoke with were also alright in their own homes and property in the aftermath.