JVPhoto

Seems a bit silly causing a stink when you're on the last regularly scheduled 747 flight because you feel slighted that there are a few COMMEMORATIVE after that. I mean if you want to get technical the last flight will be when they send it to the desert graveyard.

luv2ctheworld

More like they have a huge demand for that flight, and they can likely sell it for more than what most people already paid, so they would like to "offer" you a refund and resell it for a lot more.

What will they give in exchange? A guaranteed seat in SFO-HNL at decent price?

Those of us who are true 747 fans/aviation geeks will want to fly the 747 no matter what, so it's not like it changes anything (unless the goal is to be on the LAST scheduled 747 commercial flight).

DELee

Again these are United's.

David

BThumme

I didn't actually have a full paid reservation for the last ICN-SFO flight, only a fare lock, so I don't think there is really any malicious intent. Actually the opposite - lots of people backing out of it now. I was lucky enough to get a YN award on SFO-HNL so I'm good there.

PremExecSNA

I just got the call from Customer Care this morning. The agent said management got wind of the customer concerns and is trying to avoid any misunderstanding. None of the others she'd spoken with had expressed interest in rebooking, but she said they'd look into the possibility of a waitlist for the ICN-SFO pax.

As for demand, it looks like there are still plenty of seats in Y for ICN-SFO and I've noticed F and C inventory coming and going since Monday.

Update: I took UA up on their offer and cancelled ICN-SFO on the 29th of October. Looks like a fair amount of previously sold out J inventory is opening up for anyone interested.

tuolumne

Not sure why frustration is mounting regarding the ICN flight.

Wouldn't you want to be on the 747-400's last scheduled 13-hour long international, trans-pacific crossing? I don't get it...

greg99

Where did UA post the pics?

Thanks!

luv2ctheworld

That's nice of them...

Now, if my 9/29 SFO-PVG flight goes MX or CX, I'm going to flip out (given I booked this back in Feb).

DELee

image.salescomm.united.com

David

twindocstravel

Agreed, it really isn't sour grapes on my part. I think it's phenomenal that UA is doing something special to send the 747 off in style, so kudos for that and congrats to the folks who were able to scramble last minute and get seats on UA#747. To me, the issue is one of communication and customer service. UA knew that lots of fans specifically booked ICN-SFO because all of the limited info given pointed to this as the last flight. Reaching out to us (finally got a call today, four days later) is a decent gesture but I think it would have been more thoughtful and meaningful to reach out to people before the newly crowned last 747 flight was sold out. For me it's not about the money, it's about the experience so a refund doesn't mean a great deal. UA's 747 plans sound fantastic, the back end customer service and follow through were pretty abysmal.

greg99

Weird - I can't access it. Are you an agency with login access to some website different from jetstream.united.com?

greg99

I was booked on the ICN flight under the expectation that they'd do something special for the last regularly scheduled flight. I managed to get a seat on the HNL flight so was able to cancel my farelock on the ICN flight.

If I hadn't been able to get on HNL, I probably still would have taken the ICN flight to have one last MR to Asia, like so many I did to SIN (and ICN and Gimpo) over the years, even though it would be lacking all the hoopla.

If I had unlimited time, I'd probably still do the ICN run for old times' sake.

WineCountryUA

This is the core problem, an expectation based on no statements from UA.

UA never promoted the ICN flight as the LAST commercial flight, folks figured that out themselves and had an expectation (build on some past experiences) that it might be a "special" flight. There were public statements and rumors of some special send-off -- but no statements that was to be the ICN-SFO flight.

As now appears UA has gotten wind that some customers had these expectations and UA is a least offering them an option to cancel.

UA, once it decided to announce the SFO-HNL could reserve space for those that had booked ICN-SFO -- that initially would have to be the entire plane. And there would have been screams from other why they were being locked out. The available space for SFO-HNL sold out in an hour -- clearly speaking to a huge demand. But there will only be one last commercial flight and SO-HNL is the only one UA has labeled as the last commercial flight.

Was it unreasonable to assume ICN-SFO was going to be the "last commercial" flight -- no but it was a speculation on the customers part, not being misled by UA. I guess you could blame UA for not thinking about the customer speculation but that is a stretch in my mind.

nomad420

Just flew ICN-SFO had seat 3H. Will probably be my last 747 flight ever. Sad in some ways but the equipment, to be kind, is getting a little long in the tooth. Many memories on this jet over my life. Some I can't even post... LOL!

Clarkcc1

Really? Come on, think about it: many of us figured UA was going to make that last flight special - like they are doing with special menus, uniforms, etc - but they slipped in a different FINAL FINAL flight. So yeah, I will still be on the ICNSFO flight as last *regularly* scheduled flight, but quite peeved I was not contacted BEFORE the announcement of the SFOHNL flight. They left me a voicemail yesterday, only a few days too late! However it was more of an FYI - did not offer a resolution.