UA changed my wife's E+ seat assignment
Jul 22, 2017, 5:42 pm
#16
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Jul 22, 2017, 6:22 pm
#19
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Jul 22, 2017, 6:22 pm
#20
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https://www.united.com/web/en-US/con...p/seating.aspx
Am I guaranteed the seat I select?
Seat assignments, regardless of the fare class you purchased, are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances.
We will always attempt to assign the same or similar seat type and location and keep traveling companions together when they are booked in the same reservation, unless you have purchased a Basic Economy ticket. We understand that your seat assignment is important, so we'll make every effort to keep your original seat preference.
Am I guaranteed the seat I select?
Seat assignments, regardless of the fare class you purchased, are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances.
We will always attempt to assign the same or similar seat type and location and keep traveling companions together when they are booked in the same reservation, unless you have purchased a Basic Economy ticket. We understand that your seat assignment is important, so we'll make every effort to keep your original seat preference.
Jul 22, 2017, 6:30 pm
#21
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As above, seat assignment is never guaranteed. But is a little unusual to have the assignment changed after receiving the boarding pass.
You wife purchased E+ and flew in E+, so all is good. (Or was this an upgrade?)
Jul 22, 2017, 6:33 pm
#22
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https://www.united.com/web/en-US/con...p/seating.aspx
Am I guaranteed the seat I select?
Seat assignments, regardless of the fare class you purchased, are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances.
...
Am I guaranteed the seat I select?
Seat assignments, regardless of the fare class you purchased, are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances.
...
Seems the OP wife's major issues were the lack of prior notification and (appears) having to move after seated.
How the interaction was handled on the plane is an unknown but one could imagine a range of finesse on how it was handled.
Jul 22, 2017, 6:42 pm
#23
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I paid for my wife's e plus selection a few hours before the flight. Well the lovely gate agent decided that they need her seat in order to sell more upgrades or give freebies so they moved her without asking her. She would have no problem moving if they had just asked, but of course that is too much work and it was better to stiff it to the customer! Nice united, stay classy
Jul 22, 2017, 6:56 pm
#24
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While true and well know but most frequent travelers, does not take much to find many posts on dissatisfaction of not getting original seat assignments. Additionally many find travel stressful and unexpected glitches add to that stress.
Seems the OP wife's major issues were the lack of prior notification and (appears) having to move after seated.
How the interaction was handled on the plane is an unknown but one could imagine a range of finesse on how it was handled.
Seems the OP wife's major issues were the lack of prior notification and (appears) having to move after seated.
How the interaction was handled on the plane is an unknown but one could imagine a range of finesse on how it was handled.
I wonder if it is an IT issue.
Jul 22, 2017, 7:09 pm
#25
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While true and well know but most frequent travelers, does not take much to find many posts on dissatisfaction of not getting original seat assignments. Additionally many find travel stressful and unexpected glitches add to that stress.
Seems the OP wife's major issues were the lack of prior notification and (appears) having to move after seated.
How the interaction was handled on the plane is an unknown but one could imagine a range of finesse on how it was handled.
Seems the OP wife's major issues were the lack of prior notification and (appears) having to move after seated.
How the interaction was handled on the plane is an unknown but one could imagine a range of finesse on how it was handled.
What a great way to start a vacation. First it started with a seat change, now a long delay. United enforcing their great image as always.
$10 meal voucher was given, but food starts at $15 at EWR LOL!
Last edited by Pat89339; Jul 22, 2017 at 7:35 pm Reason: TOS 16 Using symbols, spaces or other methods to mask vulgarities is not allowed.
Jul 22, 2017, 7:22 pm
#26
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I guess this is part of the deal with flying now. This is not an IT glitch, this is a gate agent making their change to get someone seated together. You can't explain a change like this prior to boarding on a plane that is not 100% filled.
What a great way to start a vacation. First it started with a seat change, now a long delay. United enforcing their great image as always.
What a great way to start a vacation. First it started with a seat change, now a long delay. United enforcing their great image as always.
Last edited by Pat89339; Jul 22, 2017 at 7:34 pm Reason: Removed comment on subsequently deleted text.
Jul 22, 2017, 7:33 pm
#28
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Wow it's too much to ask a notification about a change that someone initiated? That makes us selfish? I don't know what line of business you are in, but I can't change features on my client's accounts without notifying them even if it is harmless. It's just bad business.
Exactly
Exactly
Last edited by WineCountryUA; Jul 22, 2017 at 7:39 pm Reason: merging consecutive posts by same member
Jul 22, 2017, 7:36 pm
#29
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Wow it's too much to ask a notification about a change that someone initiated? That makes us selfish? I don't know what line of business you are in, but I can't change features on my client's accounts without notifying them even if it is harmless. It's just bad business.
Jul 22, 2017, 7:36 pm
#30
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