United BETA-testing Employee Customer Care App
Jul 2, 2017, 9:58 am
#16
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I doubt it is the FAs that cause those emails to be sent.
Jul 2, 2017, 10:04 am
#17
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I rarely complain, however I do ask FAs to write up mechanical issues (for the next pax) as they are an annoyance to me and fairly regular on UA. With this new system you get automatically compensated when they write it up and I guess this would now count as a complaint? Also if the WIFI isn't working (which is much of the time where I fly), I wonder if that means every pax on the whole plane automatically gets an ETC with the new system.
Jul 2, 2017, 10:27 am
#18
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I had a flight EWR-IAH with malfunctioning Internet. I was offered $75 credit - the reality United I really needed Internet for the 3+ hr flight otherwise, would've flown Virgin America or different carrier. Nice attempt though.
Jul 2, 2017, 12:44 pm
#21
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Jul 2, 2017, 1:10 pm
#22
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Today inbound into HKG. Someone complained about not getting a ice cream sundae since it is 1 July and we ended up with sorbet. Two people got $150 sundae comp. My video and map went inop and had to be reset twice then restored by itself one hour before landing. The beta produced $150 ETC. 
Jul 2, 2017, 1:19 pm
#24
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Anyways, this is the second of two new apps some FAs are beta-ing. This is certainly the more public of the two, but the other one is the one I'm looking forward to more. Both were needed as the apps they're replacing were out of date 32bit apps that ran super slowly.
Jul 2, 2017, 1:20 pm
#25
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Unfortunately, no. Planewide issues are still relayed to the cockpit, who relays to a team in Chicago about them. To answer someone else's question, yes, those mass emails are crew initiated-- Chicago has no idea about issues until we tell them.
Anyways, this is the second of two new apps some FAs are beta-ing. This is certainly the more public of the two, but the other one is the one I'm looking forward to more. Both were needed as the apps they're replacing were out of date 32bit apps that ran super slowly.
Anyways, this is the second of two new apps some FAs are beta-ing. This is certainly the more public of the two, but the other one is the one I'm looking forward to more. Both were needed as the apps they're replacing were out of date 32bit apps that ran super slowly.
Jul 2, 2017, 1:43 pm
#26
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I assume Chicago does know when a flight is severely delayed and triggers those without crew involvement, though?
Last edited by notquiteaff; Jul 2, 2017 at 1:50 pm
Jul 2, 2017, 1:59 pm
#27
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Depends. On my recent IAD-SEA flight, I received a refund for my Wi-Fi payment without asking for one because the service was intermittent. On the return flight, which was dark thanks to a completely inop Wi-Fi and PDE suite, we didn't get squat.
Jul 2, 2017, 2:50 pm
#28
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Today inbound into HKG. Someone complained about not getting a ice cream sundae since it is 1 July and we ended up with sorbet. Two people got $150 sundae comp. My video and map went inop and had to be reset twice then restored by itself one hour before landing. The beta produced $150 ETC.
Starting to understand what "overentitled" means ....
Jul 2, 2017, 2:55 pm
#29
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Jul 2, 2017, 5:59 pm
#30
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I agree. The FA was specific that the passengers complained since it was 1 July they heard somewhere the flight would cater back to sundaes. When it was only lemon sorbet the claim was made. I never knew that even with my flying.