Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
May 25, 2017, 10:43 am
#1621
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None of this age-old bickering is helping the OP, though.
I am in agreement with bmw303: for a flight the length of LAX-DEN, I would accept $500 vouchers every day for a missed F upgrade and an E+ seat (especially with an empty seat next to it).
May 25, 2017, 11:14 am
#1623
Join Date: Dec 2016
Posts: 13
Thanks for all the replies.
$500 and miles credited back does seem fairly generous in hindsight, it just didn't feel so at the time just coming off of a red-eye in E+ and looking forward at least a little sleep in First.
The employee across the row from me did seem to be a pilot, wearing street clothes but wearing a United lanyard, and his aviator sunglasses the entire flight.....
If pilots are contracted for First, whatever, its a benefit I didn't realize they had but it that's the case, fine. Their seats (I'm hoping) didn't account for my wife's bump directly.
The bigger question (and maybe this is just my own ignorance) is how/why did they sell a revenue seat in First after upgrades had cleared? I understand that they hold off on clearing upgrades to give people the opportunity to pay to upgrade at check-in but is this common to continue to sell after upgrades have cleared and First is checked in Full? The guy in my wife's seat was not an employee. He was a rather large gentleman that I could see having challenges sitting in Economy but that shouldn't cost my wife her seat!
$500 and miles credited back does seem fairly generous in hindsight, it just didn't feel so at the time just coming off of a red-eye in E+ and looking forward at least a little sleep in First.
The employee across the row from me did seem to be a pilot, wearing street clothes but wearing a United lanyard, and his aviator sunglasses the entire flight.....
If pilots are contracted for First, whatever, its a benefit I didn't realize they had but it that's the case, fine. Their seats (I'm hoping) didn't account for my wife's bump directly.
The bigger question (and maybe this is just my own ignorance) is how/why did they sell a revenue seat in First after upgrades had cleared? I understand that they hold off on clearing upgrades to give people the opportunity to pay to upgrade at check-in but is this common to continue to sell after upgrades have cleared and First is checked in Full? The guy in my wife's seat was not an employee. He was a rather large gentleman that I could see having challenges sitting in Economy but that shouldn't cost my wife her seat!
Last edited by adamzook; May 25, 2017 at 11:19 am
May 25, 2017, 11:22 am
#1624
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Downgrades happen and they suck. But this was a relatively minor one (to E+ with an empty middle) and there was no fight over the DG comp.
May 25, 2017, 11:27 am
#1625
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The size of the passenger occupying your wife's seat had no linkage to the bump - it could have just been reshuffling seats later on. Assume the pilots had to fly, and so someone was bumped from F. UA does not normally oversell F.
May 25, 2017, 11:33 am
#1626
Join Date: Nov 2012
Posts: 208
This is unequivocally untrue. Being in far better position than anyone here to comment on this, I am telling you that there is absolutely no data to back your claim up.
May 25, 2017, 11:51 am
#1627
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Posts: 10,909
OP,
Could have been a displaced full fare F passenger connecting from an international itinerary that was entitled to an F seat. But without more info from the UA side I'm afraid we will never know why it really happened.
May 25, 2017, 12:09 pm
#1628
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The bigger question (and maybe this is just my own ignorance) is how/why did they sell a revenue seat in First after upgrades had cleared? I understand that they hold off on clearing upgrades to give people the opportunity to pay to upgrade at check-in but is this common to continue to sell after upgrades have cleared and First is checked in Full?
The compensation was over-generous under UA's rules, as only LAX-DEN was downgraded. Comp for that downgrade is only supposed to be $200.
Downgrades happen and they suck. But this was a relatively minor one (to E+ with an empty middle) and there was no fight over the DG comp.
Downgrades happen and they suck. But this was a relatively minor one (to E+ with an empty middle) and there was no fight over the DG comp.
May 25, 2017, 1:27 pm
#1629
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
as as a statement that there is a 5:1 "shenanigan" to legit ratio, and a statement not of personal belief, but of stated fact, I'd like to see your incontrovertible evidence. One's future statements are judged based on one's past credibility.
May 25, 2017, 3:18 pm
#1630
Join Date: Feb 2010
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Posts: 3,235
One data point (although not bump-related).
Flew CLT-EWR on a 175. Had CPU to F at T-24 on the 7:05am flight. Got to the airport in time for the 5:40am flight, which had one unsold F seat available. I SDC'd and was 2nd on the UG list behind a passenger who was on both the UG SB list as well as the regular SB list (which I understand is a signal that it's a non-Rev). That passenger got upgraded to that seat and I took my seat in Y. Someone didn't show, so I got a battlefield upgrade to the open seat next to the upgraded passenger. He was already sleeping (this was 5:30am), so we didn't talk. When the plane pulled up to the gate in EWR, he stood up and put on his UA employee badge.
Flew CLT-EWR on a 175. Had CPU to F at T-24 on the 7:05am flight. Got to the airport in time for the 5:40am flight, which had one unsold F seat available. I SDC'd and was 2nd on the UG list behind a passenger who was on both the UG SB list as well as the regular SB list (which I understand is a signal that it's a non-Rev). That passenger got upgraded to that seat and I took my seat in Y. Someone didn't show, so I got a battlefield upgrade to the open seat next to the upgraded passenger. He was already sleeping (this was 5:30am), so we didn't talk. When the plane pulled up to the gate in EWR, he stood up and put on his UA employee badge.
May 25, 2017, 3:54 pm
#1631
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Mmm I would need to see the size of passenger. I've seen United put passengers of size with very limited mobility in F ahead of upgrades, I wouldn't be so surprised if they did that, especially with all the bad press they have been getting.
May 25, 2017, 4:06 pm
#1632
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So, a person is too big to fit in a single coach seat so UA moves them to F? What happened to POS have to buy an extra seat. The wife had an empty seat next to her in E+ so there would have been 2 seats together the POS could have sat in. Very bad precedent if UA moves them to F for free because they don't fit in coach and bump the person in the F seat down to coach. To be clear, I don't believe this is what happened.
May 25, 2017, 4:10 pm
#1633
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You didn't give your wife the FC seat?
May 25, 2017, 4:26 pm
#1634
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
Why?
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]
May 25, 2017, 4:30 pm
#1635
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Join Date: Jul 1999
Location: Ewa Beach, Hawaii
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Why?
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]