Lost business fall-out from Flight UA3411
#1
Original Poster
Join Date: Oct 2000
Location: LAX
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Posts: 605
Lost business fall-out from Flight UA3411
I work for a mid-size company with about 40 active travelers.
We received an email this afternoon from our head of HR to stop using UA immediately due to incident on Sunday. this is for the foreseeable future, no end date for now.
I had a flight next week with 2 segments on UA purchased about 4 weeks ago. I emailed to see if I should take those flights. I was told no, to either try to get a refund or the company will eat the ticket. The travel coordinator will re-book a non UA flight in the AM.
Any others receiving this type of requests from your companies?
We received an email this afternoon from our head of HR to stop using UA immediately due to incident on Sunday. this is for the foreseeable future, no end date for now.
I had a flight next week with 2 segments on UA purchased about 4 weeks ago. I emailed to see if I should take those flights. I was told no, to either try to get a refund or the company will eat the ticket. The travel coordinator will re-book a non UA flight in the AM.
Any others receiving this type of requests from your companies?
#2
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,920
What an idiotic company to forfeit previously booked non-refundable tickets over a very complex issue that is still a developing story.
And here I don't mean United, though they often fall into that category.
If there's one thing good that will come from this, it might well be an end to the police used as airline bouncers.
And here I don't mean United, though they often fall into that category.
If there's one thing good that will come from this, it might well be an end to the police used as airline bouncers.
#3
Join Date: Jul 2015
Location: LA
Programs: AA Plat Pro, SPG/Marriott Titanium, Hilton Gold
Posts: 4,192
My parents are foregoing flying business on United's dreamliner on UA 33 in June now. They are joining me on AA170 instead. Can't remember if they have nonrefundable or if they're eating the tickets, but they don't want to fly UA anymore.
#4
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
So many knee jerk reactions by people & in this case a company. I get that some individuals are going to change future purchase plans due to the incident, but I can't understand throwing away something of value if it is non-refundable. But hey, its their money.
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
#5
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,667
So many knee jerk reactions by people & in this case a company. I get that some individuals are going to change future purchase plans due to the incident, but I can't understand throwing away something of value if it is non-refundable. But hey, its their money.
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
#6
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
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Does your employer have an arrangement to get matching elite status with a competitor(s), or are you just on your own?
#7
Join Date: Dec 2007
Location: SFO
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Posts: 1,003
So many knee jerk reactions by people & in this case a company. I get that some individuals are going to change future purchase plans due to the incident, but I can't understand throwing away something of value if it is non-refundable. But hey, its their money.
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
#8
Join Date: Mar 2006
Location: Lone Tree, CO
Programs: United Mileage Plus, BA Executive Club, Hyatt Gold Passport
Posts: 744
If I was United, I would not let people get their money back on non-refundable tickets because they are "appalled" and can't bear to fly on a plane carrying the UA logo. I can see the headlines "United won't give me my money back because I don't like them anymore". You purchased the ticket with restrictions (non-refundable)!!!
Last edited by jsnearline; Apr 12, 2017 at 7:05 pm
#9
Original Poster
Join Date: Oct 2000
Location: LAX
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#10
Join Date: May 2014
Location: DMV
Posts: 2,092
We're at the point where too many people take too many moral stances about dumb crap. It makes a certain type of person feel good about themselves because I guess it makes their own plentiful moral failings look less bad.
#11
Join Date: Apr 2011
Posts: 181
I work for a mid-size company with about 40 active travelers.
We received an email this afternoon from our head of HR to stop using UA immediately due to incident on Sunday. this is for the foreseeable future, no end date for now.
I had a flight next week with 2 segments on UA purchased about 4 weeks ago. I emailed to see if I should take those flights. I was told no, to either try to get a refund or the company will eat the ticket. The travel coordinator will re-book a non UA flight in the AM.
We received an email this afternoon from our head of HR to stop using UA immediately due to incident on Sunday. this is for the foreseeable future, no end date for now.
I had a flight next week with 2 segments on UA purchased about 4 weeks ago. I emailed to see if I should take those flights. I was told no, to either try to get a refund or the company will eat the ticket. The travel coordinator will re-book a non UA flight in the AM.
#12
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
I admire companies/individuals who take a stand against an injustice, even if it has individual financial implications. It is only when this is done that bad companies feel the effect. Those who would criticize those who do this at their cost are people who do not have a depth of commitment of injustices. They do not take a stand.
#13
FlyerTalk Evangelist
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#14
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
I find it puzzling that people get so bothered by others taking a stand. Is it because they're ashamed that they are too afraid to themselves, and thus don't want others to rock the boat? Dr. Dao is my hero, every felonious, boat-rocking, pill-popping, man-seducing, poker-playing, bloodied-up inch of him. This guy is gonna be a legend, very soon...the man who stood up to the airline and won!
Meanwhile, I'm booking my lie-flat for the yearly run to Europe, and guess who won't be seeing a penny?