Lost business fall-out from Flight UA3411
Apr 19, 2017, 8:03 pm
#391
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
I bought my first UA ticket in a month+ this week.
Apr 19, 2017, 8:26 pm
#392
Join Date: Oct 2015
Location: SFO
Programs: UA GS 1MM / Hilton Diamond / Bonvoy Gold / Hertz PC
Posts: 396
The stock is above where it was in March, extraordinarily above where it was last year. It began to recover from the blip last week and where it is right now has more to do with their earnings announcement for Q1:17 than anything else.
Apr 19, 2017, 9:23 pm
#393
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
Apr 19, 2017, 9:26 pm
#394
Join Date: Apr 2017
Posts: 575
In my experience, that's almost always how it works. You don't know how many no-shows until after boarding. That's why this whole incident and the focus on "but he already boarded" seems so bizarre to me. So many of my VDB's have been after I've boarded.
Apr 19, 2017, 10:48 pm
#395
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But those are people who volunteered in the first place, before boarding started, then when the airline thought they weren't needed and could go anyway, then things changed again so they do get volunteered out of their seat. Completely different situation.
Apr 19, 2017, 10:57 pm
#396
Join Date: Dec 2009
Posts: 350
I've seen it happen where there were no volunteers as well. More often in the post 2012 era, when shares was screwed up so badly. I've seen at least 3x they get towards the end of boarding and realize they are 1 over cuz someone showed up they weren't expecting. They haven't asked for any volunteers so they come on the plane and request volunteers. In each case I've seen, they found them (usually me). But I would presume at some point if they didn't, they would have to move to IDB which would basically parallel the situation we are discussing.
Apr 20, 2017, 5:56 am
#397
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
I would honestly ask regular flyers, what NEW information you have from this incident that would cause you to change your flying behavior.
Apr 20, 2017, 6:12 am
#398
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,568
I have witnessed GA's (and FA's less often) engaged in other unprofessional behavior, and report it after the fact, and will continue doing so.
Apr 20, 2017, 10:25 am
#399
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I obviously don't have UA's current NPS, but YouGov tracks similar things and found a huge fall in brand perceptions: See https://today.yougov.com/news/2017/0...perception-10/ [Adding: This article cites an ever lower YouGov number (-40) as of April 14. https://today.yougov.com/news/2017/0...erception-10/]
If this sticks and does lasting damage it will be because is sears the bad brand perception that was already in the ether into people's winds. United will be replaced in peoples minds as a slightly run down and not very pleasant experience into the bloody face of Dao.
Last edited by spin88; Apr 20, 2017 at 11:13 am Reason: adding additonal cite.
Apr 20, 2017, 12:37 pm
#400
Join Date: Jul 2002
Location: New Orleans, AA EXP, DL PM, SPG PLT, HH Diamond
Posts: 3,750
Bingo.
United was already a damaged brand. The most recent NPS scores that are publically available for UA is a 10 (from Jan 2016), Delta's that same month was a 38 (they discussed on their 1Q 2016 call).
I obviously don't have UA's current NPS, but YouGov tracks similar things and found a huge fall in brand perceptions: See https://today.yougov.com/news/2017/0...perception-10/ [Adding: This article cites an ever lower YouGov number (-40) as of April 14. https://today.yougov.com/news/2017/0...erception-10/]
If this sticks and does lasting damage it will be because is sears the bad brand perception that was already in the ether into people's winds. United will be replaced in peoples minds as a slightly run down and not very pleasant experience into the bloody face of Dao.
I obviously don't have UA's current NPS, but YouGov tracks similar things and found a huge fall in brand perceptions: See https://today.yougov.com/news/2017/0...perception-10/ [Adding: This article cites an ever lower YouGov number (-40) as of April 14. https://today.yougov.com/news/2017/0...erception-10/]
If this sticks and does lasting damage it will be because is sears the bad brand perception that was already in the ether into people's winds. United will be replaced in peoples minds as a slightly run down and not very pleasant experience into the bloody face of Dao.
Apr 20, 2017, 1:13 pm
#401
Join Date: Oct 2012
Programs: UA,AC,DL,AA
Posts: 228
My company issued the internal not to travel on UA until further notice.
Unless there is no other carrier fly to the destination.
Too bad I would need a lot more trip to maintain status maybe it is time to jump ship.
Unless there is no other carrier fly to the destination.
Too bad I would need a lot more trip to maintain status maybe it is time to jump ship.
Apr 20, 2017, 1:31 pm
#402
Join Date: Apr 2017
Programs: United MileagePlus - Premier Gold, Star Alliance Gold, World of Hyatt Explorist, Avis Preferred Plus
Posts: 141
What was your company's justification for allowing travel on UA in the first place?
Apr 20, 2017, 1:39 pm
#403
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
I have wonder where the people are who aren't flying United. On Monday, I was in a line to go down the escalator to the B 80& 90 gates in Denver. I can't remember a flight with an empty seat and am still hearing GAs asking for volunteers.
If DEN is ever less than packed, I'll let you know.
If DEN is ever less than packed, I'll let you know.
Apr 20, 2017, 1:48 pm
#404
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I have wonder where the people are who aren't flying United. On Monday, I was in a line to go down the escalator to the B 80& 90 gates in Denver. I can't remember a flight with an empty seat and am still hearing GAs asking for volunteers.
If DEN is ever less than packed, I'll let you know.
If DEN is ever less than packed, I'll let you know.
Of course it is packed @:-) and I bet that 99% of the people in the airport bought their tickets before April 10. @:-)Any loss of business would only show for those buying tickets after April 10, and for leasure travelers an impact on load factors will not show up for at least a month, business travel it will take less time, but there is no way anyone will see empty planes. The issue is loosing 1-2% of revenue (which would be really, really harmful to UA) no one is suggesting revenue will drop by 10%.
Apr 20, 2017, 2:42 pm
#405
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
The questions was targeted at people here on FT who say they aren't going to fly UA anymore. Seriously .... what did this incident tell us about UA that we (here on FT) did not already know. Either people were exceptionally naive or they seem to just be following the mob.