Who qualifies to use the 1K/Polaris check-in line at YYZ?
Mar 5, 2017, 7:43 pm
#31
Join Date: Feb 2012
Posts: 73
Looks like UA has started to acknowledge the mistake. FLL took down the 1K/Polaris sign from monitors and replaced it with “Premier Access” and the big signs in the front of check in halls at PWM also added a temporary comma like the one this poster in a different thread mentioned until new signs can be made.
It now reads Premier, 1K, Polaris
It now reads Premier, 1K, Polaris
Mar 6, 2017, 12:34 am
#32
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,839
I flew UA exYYZ ~10 times after Dec 1st 2016, didn't notice any Premier line. 1k/ Polaris /GS line usually has 1-2 agents, the line to the left is bag drop. One day the 1k agent couldn't check me in for some reason and I was sent to the counter near the door (next to EK).
All my flights leaves early morning before 7:00, maybe the lines changes during the day?
All my flights leaves early morning before 7:00, maybe the lines changes during the day?
Mar 6, 2017, 12:49 am
#33
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Was at SFO International a few days ago, and they have separate lines for :
Global Services
1K/Polaris
Premier Access
Which is exactly how it's always been, except for the obviously Business changing to Polaris, but also the removal of Global First which used to be the same line as Global Services. At this stage it's not clear which line you would use if you were in First...
Global Services
1K/Polaris
Premier Access
Which is exactly how it's always been, except for the obviously Business changing to Polaris, but also the removal of Global First which used to be the same line as Global Services. At this stage it's not clear which line you would use if you were in First...
Mar 6, 2017, 5:19 am
#34
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
So where is this supposed "regular premier access" line? I've flown out of YYZ multiple times a year for 10+ years as an elite (including just prior to starting this thread, in Feb.) and as I've said, there has never ever been a separate line for 'regular' Premier Access vs F/1K. Never. Always 2 lines on the end for all Premiers/ premium cabin, then the regular line. Just like at practically every outstation that isn't a UA hub/focus city.
Mar 6, 2017, 6:59 pm
#35
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 695
Was at SFO International a few days ago, and they have separate lines for :
Global Services
1K/Polaris
Premier Access
Which is exactly how it's always been, except for the obviously Business changing to Polaris, but also the removal of Global First which used to be the same line as Global Services. At this stage it's not clear which line you would use if you were in First...
Global Services
1K/Polaris
Premier Access
Which is exactly how it's always been, except for the obviously Business changing to Polaris, but also the removal of Global First which used to be the same line as Global Services. At this stage it's not clear which line you would use if you were in First...
Mar 6, 2017, 7:03 pm
#36
Join Date: Mar 2015
Location: New York, NY
Posts: 687
So where is this supposed "regular premier access" line? I've flown out of YYZ multiple times a year for 10+ years as an elite (including just prior to starting this thread, in Feb.) and as I've said, there has never ever been a separate line for 'regular' Premier Access vs F/1K. Never. Always 2 lines on the end for all Premiers/ premium cabin, then the regular line. Just like at practically every outstation that isn't a UA hub/focus city.
Mar 6, 2017, 9:57 pm
#37
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
i get that, trying to figure out what the poster I was responding to was talking about referring to separate 1K/Polaris and premier access lines. As I said, never seen two sets of lines like that in the decade+ I've been flying UA from YYZ.
Mar 7, 2017, 3:27 pm
#38
Join Date: Mar 2015
Location: New York, NY
Posts: 687
In my five year memory, it was always “Step (2) Bag Drop” on the counters furthest from the entrance (usually 5 counters, only 1-2 staffed). Then the closest to the entrance used to be the Premier Check In (a generic United Logo with Premier Descriptions below.
Off to the side lately next to Emirates is the “Additional Services” desk.
Mar 30, 2017, 6:38 am
#39
Join Date: Oct 2015
Location: Overseas
Programs: UA Platinum, AA, DL, Marriott Gold, Global Entry early adopter
Posts: 95
Flew out of IAD last weekend and encountered the same name change. Plastic stanchions and TV baords over the desks in the "back" area said "Premier 1K United Polaris" with no comma (but I was traveling quickly and did not stop to closely analyze). But, the check-in experience threw me for a loop because this was the first time I was checking in as a United Plat. I was a United Gold last year, and was used to having to walk further towards the end of the hall for the Premier section that wasn't the 1K or premium cabin check-in section.
Instead, what I noticed was that they collapsed/closed that far back section so that all status and premium cabin check-in was in that first corral area in the back and ambiguously labeled as being only for 1Ks and Polaris pax. I actually had to ask the staff manning the corral entrance whether I could check-in here as a Platinum. She said "Yes, of course."
So, it seemed like my experience was a confluence of both "the new name change for the Premiums line" and "short staff". Although, maybe closing off that far, far back section where UA-S and UA-G used to go at IAD is a permanent decision.
Instead, what I noticed was that they collapsed/closed that far back section so that all status and premium cabin check-in was in that first corral area in the back and ambiguously labeled as being only for 1Ks and Polaris pax. I actually had to ask the staff manning the corral entrance whether I could check-in here as a Platinum. She said "Yes, of course."
So, it seemed like my experience was a confluence of both "the new name change for the Premiums line" and "short staff". Although, maybe closing off that far, far back section where UA-S and UA-G used to go at IAD is a permanent decision.