New LAX Term 7 United Club queue
Feb 20, 2017, 1:52 am
#1
Original Poster
Join Date: May 2004
Location: LAX
Programs: UA 1K, Bonvoy Plat
Posts: 363
New LAX Term 7 United Club queue
The new United Club at LAX at terminal 7 is really nice! I'm not sure what they were thinking when they planned the entrance, though.
They built the entrance so the doors are directly in front of the desk. Like maybe 10 feet. So of course if there are more than two people in line it goes out the door. So they added a queue, but it's way over to the side, not really noticeable. The last two times I went in, there was no line, but the desk attendant said that the rules were that you had to walk all the way over to the empty queue, walk through the zig zag, and then approach the desk. And then half the people just walked straight up to the desk anyway. Lots of eye rolling and shrugging.
Sometimes I wonder if United people ever come to LAX and try to use the systems they design.
They built the entrance so the doors are directly in front of the desk. Like maybe 10 feet. So of course if there are more than two people in line it goes out the door. So they added a queue, but it's way over to the side, not really noticeable. The last two times I went in, there was no line, but the desk attendant said that the rules were that you had to walk all the way over to the empty queue, walk through the zig zag, and then approach the desk. And then half the people just walked straight up to the desk anyway. Lots of eye rolling and shrugging.
Sometimes I wonder if United people ever come to LAX and try to use the systems they design.
Feb 20, 2017, 6:30 am
#3
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
A line out the door = free advertising / people wondering what could possibly be so nice about it that there's a line to gain admittance into it 
I've only had to queue once and used the club a dozen-ish times already. Totally agree it's an 'off to the side queue that no one notices unless people are already waiting'
I've only had to queue once and used the club a dozen-ish times already. Totally agree it's an 'off to the side queue that no one notices unless people are already waiting'
Feb 20, 2017, 7:30 am
#4
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
A line out the door = free advertising / people wondering what could possibly be so nice about it that there's a line to gain admittance into it
I've only had to queue once and used the club a dozen-ish times already. Totally agree it's an 'off to the side queue that no one notices unless people are already waiting'
I've only had to queue once and used the club a dozen-ish times already. Totally agree it's an 'off to the side queue that no one notices unless people are already waiting'
Feb 20, 2017, 12:10 pm
#6
Join Date: Jan 2013
Location: LA
Posts: 1,281
Moving it to the top avoids that forced entry when it gets backed up.
Feb 20, 2017, 3:08 pm
#7
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
I noticed this yesterday, as well. I got stuck behind a couple insisting they were *G but no card or notation on their boarding passes to show for it. 
there were only 2 agents, so several people in the queue. They need a fast pass lane for UC members.
there were only 2 agents, so several people in the queue. They need a fast pass lane for UC members.
Feb 21, 2017, 4:10 pm
#9
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
This IMO was actually a very smart move. I used to see during the peak international departures near that club that people would enter the down escalator and there would be a queue at the bottom and there was one time where it was so backed up that a whole bunch of people couldn't back track on the down escalator and people trampled over each other. One person was hurt and medics were called.
Moving it to the top avoids that forced entry when it gets backed up.
Moving it to the top avoids that forced entry when it gets backed up.
Feb 21, 2017, 4:35 pm
#10
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
This seems to be an issue at all Lounges. In 2015, I was waiting behind a family at at TBIT Star Alliance Lounge as they literally whipped out every damn card they had with them asking if it would get them in. Same problem at ICN and IST. I can see the frustration in the agents face as they constantly get bombarded with "Will this get me in."