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UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}

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Old Dec 27, 2016, 9:23 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6
  • Fee Changes such as platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

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UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}

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Old Jul 22, 2017, 11:29 am
  #1666  
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Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Dissablilty to change *A segments causing me to hold multiple reservations

A while back, UA/ *A changed the way awards book work, in that we used to be able to change awards by segment.

Advice on FT would often be to secure the long-haul F/C segment with miles, then change the short hops as better awards open. That all changed, and now if we are holding, say, LAX-FRA-VIE (on LH), and we decide we want to go to ZRH instead, we can't simply change the final FRA-VIE to FRA-ZRH. The entire booking has to show fresh inventory.

It's really annoying.

I was in a situation this week where I needed space from Switzerland to LAX. I was holding F space on LH from MUC to DEN. But I wan't crazy about the flight time from Basel to MUC. When a better flight from BSL opened, I couldn't change it at all because I was already holding the space.

Again, really annoying.

I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
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Old Jul 22, 2017, 11:34 am
  #1667  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by zrs70
A while back, UA/ *A changed the way awards book work, in that we used to be able to change awards by segment....


I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
Does the final booking cost more miles when doing it in multiple segments? If the answer is yes, then UA is likely happy with the outcome of their new approach to mileage bookings.
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Old Jul 26, 2017, 6:33 pm
  #1668  
 
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Stopover Rules for Award Flight on a Partner?

I’m looking at booking a pair of premium seats on a BSL-VIE-LAX-SFO itinerary using UA miles (“I” inventory). BSL-VIE arrives at 9:30 PM; VIE-LAX is scheduled to depart at 10:00 AM the next day. The BSL-VIE and VIE-LAX legs are on OS.

Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)?

Not related to a stopover, but WRT the same itinerary: The LAX-SFO leg is on UA, but currently only has “XN” inventory available. Do I automatically get waitlisted for “I” inventory or do I have to request it?

Thanks.
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Old Jul 26, 2017, 6:39 pm
  #1669  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,836
Originally Posted by jmd001
I’m looking at booking a pair of premium seats on a BSL-VIE-LAX-SFO itinerary using UA miles (“I” inventory). BSL-VIE arrives at 9:30 PM; VIE-LAX is scheduled to depart at 10:00 AM the next day. The BSL-VIE and VIE-LAX legs are on OS.

Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)? ...
No, a stopover creates a travel / award break and the next leg needs to be a seperate award or qualify for the free excursionist benefit.

Originally Posted by jmd001
.... The LAX-SFO leg is on UA, but currently only has “XN” inventory available. Do I automatically get waitlisted for “I” inventory or do I have to request it?
Must manually request
http://www.flyertalk.com/forum/unite...ns-issues.html

Last edited by WineCountryUA; Jul 26, 2017 at 6:53 pm Reason: spell checkers!!!
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Old Jul 26, 2017, 6:45 pm
  #1670  
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Originally Posted by jmd001
Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)?
Unsure of your usage of "at". You would stand a decent chance of being able to do this after you have flown BSL-VIE, assuming there is I space on the desired new flights (a big if). You would pay any applicable change fees, however.
findark is online now  
Old Jul 26, 2017, 6:50 pm
  #1671  
 
Join Date: Jun 2011
Location: SFO
Programs: Hilton-Gold
Posts: 706
I have a question on how best to use Excursionist perk for my trip:

IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH

Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.

Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
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Old Jul 26, 2017, 7:13 pm
  #1672  
 
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Originally Posted by concordian
I have a question on how best to use Excursionist perk for my trip:

IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH

Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.

Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
Your excursionist perk has to be a one-way flight; it can't include any stopovers (connections are ok, so long as the booking engine offers them)

In your first scenario, you could book:
IST-ABS
ABS-CAI (free)
CAI-ATH

But if you wanted to include both ABS-ASW and ASW-CAI, I believe it should charge you for one of those legs, and the other one would be free. Others may chime in with more first-hand experience.

And yes, if you book an IST-US flight on the same reservation as your SFO-IST flight, yes, you would have another free excursionist perk (you could even likely use this one for the other ASW-CAI or ABS-ASW)

So ideally your trip could look something like this:
Itin 1
SFO-IST
ASW-CAI
IST-SFO

Itin 2:
IST-ABS
ABS-ASW
CAI-ATH

Obviously you'd make the dates spaced so the segments would work together.

Last edited by pushmyredbutton; Jul 26, 2017 at 7:19 pm
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Old Jul 26, 2017, 8:46 pm
  #1673  
 
Join Date: Jun 2011
Location: SFO
Programs: Hilton-Gold
Posts: 706
Does return need to be from IST only or from anywhere in Europe(open jaw) like ZRH\VIE to SFO?
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Old Jul 26, 2017, 8:50 pm
  #1674  
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Originally Posted by concordian
Does return need to be from IST only or from anywhere in Europe(open jaw) like ZRH\VIE to SFO?
It can be from anywhere that's convenient. Your itinerary will be eligible for the Excursionist Perk if it starts and ends in the same region (North America) and the free flight is entirely within another region (Middle East). So, if you book them all on one ticket, with SFO-IST / ASW-CAI / VIE-SFO, there will be no charge for ASW-CAI.
jsloan is online now  
Old Jul 26, 2017, 9:11 pm
  #1675  
 
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Originally Posted by jsloan
It can be from anywhere that's convenient. Your itinerary will be eligible for the Excursionist Perk if it starts and ends in the same region (North America) and the free flight is entirely within another region (Middle East). So, if you book them all on one ticket, with SFO-IST / ASW-CAI / VIE-SFO, there will be no charge for ASW-CAI.
Correct, and to sweeten the deal, your final leg doesn't even need to start in another region. Since you started your travel in the US, the only rule would be that your travel end there. So if you have an unrelated EWR-SFO or SEA-SFO coming up, that would be create the eligibility for the excursionist perk too.
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Old Jul 26, 2017, 10:43 pm
  #1676  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Adding one more leg on an award flight...

I'm looking at booking a flight next summer using United miles from SFO to IST on TK and then continuing on (also on TK) to my final destination in Europe the next day. My question is about what my options are to add on an additional leg (say, from IST to DBV).

I can book the SFO-IST leg when it becomes available. However, the continuation (IST-DBV leg) would need to be the following morning after we arrive (inbound flight from SFO arrives 5 pm, next TK flight out to DBV departs the following morning). Because of the combination of the long SFO-IST flight plus the required overnight layover in IST, the booking availability window for the IST-DBV leg will actually open two days later than the SFO-IST leg.

I'd like to grab the seats for the long flight right after they load (would rather nail that down ASAP). But that means the IST-DBV leg won't be available then - I would need to wait two days until that leg loads. By then there's a chance the TATL seats might be gone.

My question...

Can I book the SFO-IST leg (or have it held), wait 2 days, then add on the IST-DBV leg? If so, can I do that without an additional fee (alas, no status)?

My guess is that they would impose a change fee ($75 per ticket) because we would be making a change to the destination.

Is there any way to accomplish this (that is, secure the TATL flight right when it becomes bookable, then add the second leg 2 days later when it becomes bookable)?

Separate but related question: the extra leg from IST-DBV would be within Europe, so as I read the reward tables, it should still cost the same number of miles, whether our destination is IST or DBV, no?

Thanks for the clarification and help.
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Old Jul 26, 2017, 11:03 pm
  #1677  
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Posts: 14,410
Lacking any status, I think your best bet is either

(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.

(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).


Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
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Old Jul 26, 2017, 11:27 pm
  #1678  
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,393
Originally Posted by findark
Lacking any status, I think your best bet is either

(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.

(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).


Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
The problem is, recent history is spotty on two fronts -- it can be difficult to get UA to allow you to add a leg to an award without pricing it end-on-end, and even if you can, they may only be able to do it if there is still inventory on SFO-IST.

If the flights that you want show up via a single SFO-DBV search, you'd be able to get them for the North America to Europe price. However, if they don't -- if you or the agent have to piece them together using multi-city search -- it's quite likely that they will charge you an additional set of miles for the IST-DBV leg.
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Old Jul 26, 2017, 11:49 pm
  #1679  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Thanks, findark and jsloan.

I worry that with constant devaluations and rapidly expanding crowds of people chasing diminishing availability, things get snapped up so quickly nowadays - if a flight that works for me is bookable, I generally prefer to grab it right away rather than waiting and finding that it's been taken by someone else. Yes, TK availability is pretty good, but I can see how quickly things tend to disappear. If I wait 2 days (until the booking window opens for the connecting flight) that risks the TATL. Thus my dilemma.

Getting a bit more creative...Does UA allow award bookings to be canceled (with no penalty) within 24 hours?
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Old Jul 27, 2017, 12:26 am
  #1680  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,836
Originally Posted by nwflyboy
.......Does UA allow award bookings to be canceled (with no penalty) within 24 hours?
Yes, but be careful relying on the award inventory returning after canceling.
WineCountryUA is offline  


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