Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#1666
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Dissablilty to change *A segments causing me to hold multiple reservations
A while back, UA/ *A changed the way awards book work, in that we used to be able to change awards by segment.
Advice on FT would often be to secure the long-haul F/C segment with miles, then change the short hops as better awards open. That all changed, and now if we are holding, say, LAX-FRA-VIE (on LH), and we decide we want to go to ZRH instead, we can't simply change the final FRA-VIE to FRA-ZRH. The entire booking has to show fresh inventory.
It's really annoying.
I was in a situation this week where I needed space from Switzerland to LAX. I was holding F space on LH from MUC to DEN. But I wan't crazy about the flight time from Basel to MUC. When a better flight from BSL opened, I couldn't change it at all because I was already holding the space.
Again, really annoying.
I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
Advice on FT would often be to secure the long-haul F/C segment with miles, then change the short hops as better awards open. That all changed, and now if we are holding, say, LAX-FRA-VIE (on LH), and we decide we want to go to ZRH instead, we can't simply change the final FRA-VIE to FRA-ZRH. The entire booking has to show fresh inventory.
It's really annoying.
I was in a situation this week where I needed space from Switzerland to LAX. I was holding F space on LH from MUC to DEN. But I wan't crazy about the flight time from Basel to MUC. When a better flight from BSL opened, I couldn't change it at all because I was already holding the space.
Again, really annoying.
I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
#1667
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
A while back, UA/ *A changed the way awards book work, in that we used to be able to change awards by segment....
I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
I ended up making multiple reservations, holding 2-3 bookings at a time (glad I have lots of miles. And glad I get free changes on awards). But I must have booked and refunded 8 times. UA can't look upon this nicely. I just didn't want to give up the good space.
#1668
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Stopover Rules for Award Flight on a Partner?
I’m looking at booking a pair of premium seats on a BSL-VIE-LAX-SFO itinerary using UA miles (“I” inventory). BSL-VIE arrives at 9:30 PM; VIE-LAX is scheduled to depart at 10:00 AM the next day. The BSL-VIE and VIE-LAX legs are on OS.
Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)?
Not related to a stopover, but WRT the same itinerary: The LAX-SFO leg is on UA, but currently only has “XN” inventory available. Do I automatically get waitlisted for “I” inventory or do I have to request it?
Thanks.
Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)?
Not related to a stopover, but WRT the same itinerary: The LAX-SFO leg is on UA, but currently only has “XN” inventory available. Do I automatically get waitlisted for “I” inventory or do I have to request it?
Thanks.
#1669
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,836
I’m looking at booking a pair of premium seats on a BSL-VIE-LAX-SFO itinerary using UA miles (“I” inventory). BSL-VIE arrives at 9:30 PM; VIE-LAX is scheduled to depart at 10:00 AM the next day. The BSL-VIE and VIE-LAX legs are on OS.
Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)? ...
Can I extend the stopover at VIE by a couple of days with no change in miles required (assuming “I” inventory is available on the flight I want to take)? ...
http://www.flyertalk.com/forum/unite...ns-issues.html
Last edited by WineCountryUA; Jul 26, 2017 at 6:53 pm Reason: spell checkers!!!
#1670
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Unsure of your usage of "at". You would stand a decent chance of being able to do this after you have flown BSL-VIE, assuming there is I space on the desired new flights (a big if). You would pay any applicable change fees, however.
#1671
Join Date: Jun 2011
Location: SFO
Programs: Hilton-Gold
Posts: 706
I have a question on how best to use Excursionist perk for my trip:
IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH
Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.
Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH
Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.
Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
#1672
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
I have a question on how best to use Excursionist perk for my trip:
IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH
Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.
Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
IST-ABS(Abu Simbel in Egypt)
ABS-ASW
ASW-CAI
CAI-ATH
Main goal is to go from Turkey to multiple places in Egypt(Aswan, Abu Simbel, Luxor) and fly back to Athens or somewhere in Europe.
Also, i booked SFO-IST already and if I book one more one-way return to US, will I get another excursionist perk(somewhere in Europe)?
In your first scenario, you could book:
IST-ABS
ABS-CAI (free)
CAI-ATH
But if you wanted to include both ABS-ASW and ASW-CAI, I believe it should charge you for one of those legs, and the other one would be free. Others may chime in with more first-hand experience.
And yes, if you book an IST-US flight on the same reservation as your SFO-IST flight, yes, you would have another free excursionist perk (you could even likely use this one for the other ASW-CAI or ABS-ASW)
So ideally your trip could look something like this:
Itin 1
SFO-IST
ASW-CAI
IST-SFO
Itin 2:
IST-ABS
ABS-ASW
CAI-ATH
Obviously you'd make the dates spaced so the segments would work together.
Last edited by pushmyredbutton; Jul 26, 2017 at 7:19 pm
#1673
Join Date: Jun 2011
Location: SFO
Programs: Hilton-Gold
Posts: 706
Does return need to be from IST only or from anywhere in Europe(open jaw) like ZRH\VIE to SFO?
#1674
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,393
It can be from anywhere that's convenient. Your itinerary will be eligible for the Excursionist Perk if it starts and ends in the same region (North America) and the free flight is entirely within another region (Middle East). So, if you book them all on one ticket, with SFO-IST / ASW-CAI / VIE-SFO, there will be no charge for ASW-CAI.
#1675
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
It can be from anywhere that's convenient. Your itinerary will be eligible for the Excursionist Perk if it starts and ends in the same region (North America) and the free flight is entirely within another region (Middle East). So, if you book them all on one ticket, with SFO-IST / ASW-CAI / VIE-SFO, there will be no charge for ASW-CAI.
#1676
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Adding one more leg on an award flight...
I'm looking at booking a flight next summer using United miles from SFO to IST on TK and then continuing on (also on TK) to my final destination in Europe the next day. My question is about what my options are to add on an additional leg (say, from IST to DBV).
I can book the SFO-IST leg when it becomes available. However, the continuation (IST-DBV leg) would need to be the following morning after we arrive (inbound flight from SFO arrives 5 pm, next TK flight out to DBV departs the following morning). Because of the combination of the long SFO-IST flight plus the required overnight layover in IST, the booking availability window for the IST-DBV leg will actually open two days later than the SFO-IST leg.
I'd like to grab the seats for the long flight right after they load (would rather nail that down ASAP). But that means the IST-DBV leg won't be available then - I would need to wait two days until that leg loads. By then there's a chance the TATL seats might be gone.
My question...
Can I book the SFO-IST leg (or have it held), wait 2 days, then add on the IST-DBV leg? If so, can I do that without an additional fee (alas, no status)?
My guess is that they would impose a change fee ($75 per ticket) because we would be making a change to the destination.
Is there any way to accomplish this (that is, secure the TATL flight right when it becomes bookable, then add the second leg 2 days later when it becomes bookable)?
Separate but related question: the extra leg from IST-DBV would be within Europe, so as I read the reward tables, it should still cost the same number of miles, whether our destination is IST or DBV, no?
Thanks for the clarification and help.
I can book the SFO-IST leg when it becomes available. However, the continuation (IST-DBV leg) would need to be the following morning after we arrive (inbound flight from SFO arrives 5 pm, next TK flight out to DBV departs the following morning). Because of the combination of the long SFO-IST flight plus the required overnight layover in IST, the booking availability window for the IST-DBV leg will actually open two days later than the SFO-IST leg.
I'd like to grab the seats for the long flight right after they load (would rather nail that down ASAP). But that means the IST-DBV leg won't be available then - I would need to wait two days until that leg loads. By then there's a chance the TATL seats might be gone.
My question...
Can I book the SFO-IST leg (or have it held), wait 2 days, then add on the IST-DBV leg? If so, can I do that without an additional fee (alas, no status)?
My guess is that they would impose a change fee ($75 per ticket) because we would be making a change to the destination.
Is there any way to accomplish this (that is, secure the TATL flight right when it becomes bookable, then add the second leg 2 days later when it becomes bookable)?
Separate but related question: the extra leg from IST-DBV would be within Europe, so as I read the reward tables, it should still cost the same number of miles, whether our destination is IST or DBV, no?
Thanks for the clarification and help.
#1677
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Lacking any status, I think your best bet is either
(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.
(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).
Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.
(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).
Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
#1678
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,393
Lacking any status, I think your best bet is either
(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.
(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).
Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
(a) Just wait for the whole itinerary to become bookable. TK is historically very good about releasing I space, so of all possibilities I think it's a reasonably safe bet.
(b) If you *must* book right away, it may be easier to just book a cash ticket to DBV at a later date. But really, consider (a).
Your logic is correct that SFO-IST-DBV is the same number of miles as SFO-IST.
If the flights that you want show up via a single SFO-DBV search, you'd be able to get them for the North America to Europe price. However, if they don't -- if you or the agent have to piece them together using multi-city search -- it's quite likely that they will charge you an additional set of miles for the IST-DBV leg.
#1679
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Thanks, findark and jsloan.
I worry that with constant devaluations and rapidly expanding crowds of people chasing diminishing availability, things get snapped up so quickly nowadays - if a flight that works for me is bookable, I generally prefer to grab it right away rather than waiting and finding that it's been taken by someone else. Yes, TK availability is pretty good, but I can see how quickly things tend to disappear. If I wait 2 days (until the booking window opens for the connecting flight) that risks the TATL. Thus my dilemma.
Getting a bit more creative...Does UA allow award bookings to be canceled (with no penalty) within 24 hours?
I worry that with constant devaluations and rapidly expanding crowds of people chasing diminishing availability, things get snapped up so quickly nowadays - if a flight that works for me is bookable, I generally prefer to grab it right away rather than waiting and finding that it's been taken by someone else. Yes, TK availability is pretty good, but I can see how quickly things tend to disappear. If I wait 2 days (until the booking window opens for the connecting flight) that risks the TATL. Thus my dilemma.
Getting a bit more creative...Does UA allow award bookings to be canceled (with no penalty) within 24 hours?
#1680
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,836