Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#1441
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
So, you cannot go ORD-CDG, CDG-ORD, BKK-HKG. You could go ORD-CDG, BKK-HKG, MEX-ORD on one itinerary and CDG-ORD on a second, if you wanted to do that. (The MEX-ORD flight may be cheaper than the BKK-HKG flight).
You could probably put that all on a single itinerary -- ORD-CDG, CDG-ORD, BKK-HKG, MEX-ORD -- but I'm not 100% confident UA would price it properly.
#1442
Join Date: Apr 2017
Location: New York
Programs: SPG Gold
Posts: 28
I'm trying to book NYC-ATH in saver J in late May, with the goal of then taking ATH-JTR on a separate cash ticket. Online search allows me to get EWR-DUS-ATH landing at 8:25pm, which is a bit late for a JTR connection. I can find a EWR-DUS-MUC-ATH itinerary manually landing at 2:45pm, but cannot make it show on search, even in Y. Is there a way to book this / check if it is a valid itinerary? (I'm fine taking the DUS-MUC-ATH legs in Y).
#1443
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,266
Is FRA-ICN-LAX a legal award routing?
I've done IAH-FRA-BKK on LH/TG F numerous times and only had to use the normal amount of miles - as in, it looked at it the same as IAH-NRT-BKK, for example.
When I try yo do FRA-ICN-LAX, it is splitting it into 2 flights and trying to charge for them separately.
Is this correct or should I just call a GS agent?
When I try yo do FRA-ICN-LAX, it is splitting it into 2 flights and trying to charge for them separately.
Is this correct or should I just call a GS agent?
#1444
Join Date: Apr 2011
Posts: 181
Covered ad nauseam in a thread this will probably be merged into. The only valid routings are the ones that .bomb produces when you search FRA-LAX. If you're putting it in multi-city search it will price as two awards. That's the way the system was "enhanced".
Last edited by MCIUnitedGuy; Apr 14, 2017 at 9:23 am Reason: Edited route OP is looking to price
#1445
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,447
I've done IAH-FRA-BKK on LH/TG F numerous times and only had to use the normal amount of miles - as in, it looked at it the same as IAH-NRT-BKK, for example.
When I try yo do FRA-ICN-LAX, it is splitting it into 2 flights and trying to charge for them separately.
Is this correct or should I just call a GS agent?
When I try yo do FRA-ICN-LAX, it is splitting it into 2 flights and trying to charge for them separately.
Is this correct or should I just call a GS agent?
OTOH, as you note, NA-EU-various regions of Asia and v.v. is still legal and often will return in search results.
#1446
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Regardless I do believe Europe-Asia-USA was never permitted even though Asia-Europe-USA was.
#1447
Join Date: Dec 2005
Location: Japan
Posts: 5,577
The website never ceases to amaze me. Searched for award ticket LAX-AMS. Look at this :
"LAX to ZRH
Los Angeles, CA, US (LAX) toZurich, CH (ZRH)
FLIGHTLX 41
Aircraft typeBoeing 777-300ER
Flight advisories
Operated By Balkan-Bulgarian Airlines
"LAX to ZRH
Los Angeles, CA, US (LAX) toZurich, CH (ZRH)
FLIGHTLX 41
Aircraft typeBoeing 777-300ER
Flight advisories
Operated By Balkan-Bulgarian Airlines
- 2h 25m connection
- ZRH to AMS
Zurich, CH (ZRH) toAmsterdam, NL (AMS)
FLIGHTLX 734
Aircraft typeAirbus A321
Flight advisories
Operated By SWISS International A"
#1448
Join Date: Apr 2011
Posts: 181
The website never ceases to amaze me. Searched for award ticket LAX-AMS. Look at this :
"LAX to ZRH
Los Angeles, CA, US (LAX) toZurich, CH (ZRH)
FLIGHTLX 41
Aircraft typeBoeing 777-300ER
Flight advisories
Operated By Balkan-Bulgarian Airlines
"LAX to ZRH
Los Angeles, CA, US (LAX) toZurich, CH (ZRH)
FLIGHTLX 41
Aircraft typeBoeing 777-300ER
Flight advisories
Operated By Balkan-Bulgarian Airlines
- 2h 25m connection
- ZRH to AMS
Zurich, CH (ZRH) toAmsterdam, NL (AMS)
FLIGHTLX 734
Aircraft typeAirbus A321
Flight advisories
Operated By SWISS International A"
That is pretty nuts, but in fairness to UA's table look ups Swiss Global Airlines IATA code is LZ, which was Balkan-Bulgarian's. I didn't realize there even was an Swiss Global Airlines to differentiate from Swiss International Airlines (LX) and I look at this stuff a lot.
#1451
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,138
Just another data point:
I have an O award LHR-FRA-SFO that was booked prior to October 2016.
Just tried to get an earlier flight from LHR into FRA, but told by agent that they could not book, even though the LH award space was available on multiple earlier flights LHR-SFO. Agent said that they would have to rebook the entire itinerary, and they would not be able to give me the O award FRA-SFO.
The new world of UA. I've made numerous changes like this in the past..
I have an O award LHR-FRA-SFO that was booked prior to October 2016.
Just tried to get an earlier flight from LHR into FRA, but told by agent that they could not book, even though the LH award space was available on multiple earlier flights LHR-SFO. Agent said that they would have to rebook the entire itinerary, and they would not be able to give me the O award FRA-SFO.
The new world of UA. I've made numerous changes like this in the past..
#1452
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
I have an O award LHR-FRA-SFO that was booked prior to October 2016.
Just tried to get an earlier flight from LHR into FRA, but told by agent that they could not book, even though the LH award space was available on multiple earlier flights LHR-SFO. Agent said that they would have to rebook the entire itinerary, and they would not be able to give me the O award FRA-SFO.
Just tried to get an earlier flight from LHR into FRA, but told by agent that they could not book, even though the LH award space was available on multiple earlier flights LHR-SFO. Agent said that they would have to rebook the entire itinerary, and they would not be able to give me the O award FRA-SFO.
The problem is the new interface requires the entire award be rebooked when a ticket is reissued, and most agents lack the tools and/or knowledge to get around this restriction.
#1453
Join Date: Sep 2015
Posts: 101
What's the status with MilagePlus routing rules? Trying to get it to route JFK-HND-BKK-SYD F but it keeps doing JFK-HND-SYD (with the last leg in Economy). Can I find seats leg by leg and call or did those changes of "computer says no" stick?
#1454
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
It's much closer to the latter. You can ask, but be prepared to be charged for multiple legs as if you were buying each flight individually. Note that JFK-FRA-BKK-SYD is actually shorter, and closer to a "straight line," so you may get more luck with that -- but, probably not.
#1455
Join Date: Mar 2008
Programs: DL BA Amex
Posts: 916
Award availability problem
I am trying to book CGN-CLE in J or F, but I am encountering a problem with availability of one leg. (one-way booking)
I currently have no status with UA
If I search CLE-CGN, the routing is, (in J @57.5k miles or F @ 80K miles)
CGN-MUC-IAD then DCA-CLE. (The problem is the airport change from IAD to DCA)
but if I search for it in economy class (30k miles) the routing is
CGN-MUC-IAD-CLE... no airport change required, XN is available IAD-CLE for an all-Y booking.
Why am I not offered the routing in J or F with the last leg (IAD-CLE) in XN?
I tried calling UA reservations and web support, but that was a waste of time!
I tried booking the flight in Y and then changing the first 2 legs to J, but that didn't work. Perhaps booking it in Y and then calling UA might work...
I currently have no status with UA
If I search CLE-CGN, the routing is, (in J @57.5k miles or F @ 80K miles)
CGN-MUC-IAD then DCA-CLE. (The problem is the airport change from IAD to DCA)
but if I search for it in economy class (30k miles) the routing is
CGN-MUC-IAD-CLE... no airport change required, XN is available IAD-CLE for an all-Y booking.
Why am I not offered the routing in J or F with the last leg (IAD-CLE) in XN?
I tried calling UA reservations and web support, but that was a waste of time!
I tried booking the flight in Y and then changing the first 2 legs to J, but that didn't work. Perhaps booking it in Y and then calling UA might work...