Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
May 4, 2017, 7:54 am
#1411
Join Date: May 2017
Programs: united
Posts: 1
Does anyone have any experiences on UA179 or UA180 with the new Polaris soft product? Any pictures of the menu to share?
May 4, 2017, 7:58 am
#1412
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
It should be similar meals and soft products for other US-HKG flights, you can find reviews of the SFO-HKG flight here and One Mile At A Time did a good one (only difference should be the seats)
May 4, 2017, 9:10 am
#1413
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Thoughts. 9A on 777-300ER.
I did 1L on March and thought that was ok. Felt maybe 1A was best. Now looking down the line for next best seats. Like extra room in foot well. Thoughts on 9A? Do you hear noise from lav flush and content moving down the plane? Thank you.
May 4, 2017, 9:14 am
#1414
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
I like the dessert cart, not everyone wants a big bowl of ice cream. I do! so as long as they are all options. Actually, I'd prefer if the cart had more options as well. It they actually got rid of the ice cream and all they had was the card, I'd be pretty disappointed. It's reminiscent of those "after thought" desserts you see if you goto a chinese buffet.
May 4, 2017, 9:49 am
#1415
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
I like the dessert cart, not everyone wants a big bowl of ice cream. I do! so as long as they are all options. Actually, I'd prefer if the cart had more options as well. It they actually got rid of the ice cream and all they had was the card, I'd be pretty disappointed. It's reminiscent of those "after thought" desserts you see if you goto a chinese buffet.
May 4, 2017, 10:06 am
#1416
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Thats why I was so disappointed with no sundae on my last flight (or the outbound EWR-LIM). Also I havent flown intl for approx 6mo and was sick on that flight so skipped the sundae and havent gotten a CPU clear on a TCON so its been a long time since I've had the sundae
May 4, 2017, 10:14 am
#1417
Join Date: Jul 2015
Programs: UA Platinum, Starbucks Gold
Posts: 873
I absolutely love the small desserts, particularly the salted caramel bars and the macarons. While I always enjoy the sundae, the reality is that I am already stuffed at that point (after nuts, appetizer, salad, main, and cheese) and only eat the sundae out of pure gluttony. That being said, I do think UA needs to get things into gear and find new servingware for the sundae. The substitute ice cream/sorbet is an embarrassment. Will be flying Polaris again in a little over 2 weeks and I do hope it's sorted out by then.
May 4, 2017, 10:17 am
#1418
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
I absolutely love the small desserts, particularly the salted caramel bars and the macarons. While I always enjoy the sundae, the reality is that I am already stuffed at that point (after nuts, appetizer, salad, main, and cheese) and only eat the sundae out of pure gluttony. That being said, I do think UA needs to get things into gear and find new servingware for the sundae. The substitute ice cream/sorbet is an embarrassment. Will be flying Polaris again in a little over 2 weeks and I do hope it's sorted out by then.
If the bowls are an issue, what happened to the old ice cream cups? Why not have the FA scoop the ice cream out like they did before. Doesn't seem like it should be that difficult.
I didn't get salted caramel bars or macarons. I just got some sort of mango tart, a cheesecake bite, and a chocolate cake bite. Maybe my desert cart was diminished as well. Disappointing for my first polaris flight
May 4, 2017, 11:25 am
#1419
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 764
http://www.flyertalk.com/forum/28208703-post1337.html
I flew on UA 179 on 4-19 and UA 180 a few days later. Only have the menu from UA179. I seldom eat the entrée on long flights, but had the salad and cheese. The Hot bites and breakfast was fine.
This was the Polaris lite service (soft product), full amenities, old seating.
I think United needs to polish their cabin crew service a bit. These are seasoned FA's with lots of seniority and the level of service could be better.
DEN
Last edited by DEN; May 4, 2017 at 11:29 am Reason: Added Link
May 4, 2017, 3:51 pm
#1420
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
However, I am very pleased with the additional dessert offerings introduced with Polaris and hope, they will be kept going forward.
May 4, 2017, 3:55 pm
#1421
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
May 4, 2017, 7:16 pm
#1422
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
The desert tower is what was missing before Polaris that really made it shine for me. I don't want a whole ice cream sundae on a flight. I would feel either wasteful taking just a bite or tempted to just keep eating it while it sits in front of me.
Now I can have one or two small nibbles of different types of sweets. As stated the salted caramel bars are great and I like the little lemon mouse as well.
Now I can have one or two small nibbles of different types of sweets. As stated the salted caramel bars are great and I like the little lemon mouse as well.
May 4, 2017, 7:19 pm
#1423
Join Date: Jul 2001
Posts: 2,925
I flew 9A and quite enjoyed it. Minimal noise, IMO.
May 4, 2017, 7:28 pm
#1424
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,322
Another vote for the desert tower. Loving it!
Ever since the desert tower introduction, I have stopped eating cheese and ice cream.
Ever since the desert tower introduction, I have stopped eating cheese and ice cream.
May 4, 2017, 9:24 pm
#1425
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
Bummed to hear about the glass globe. I thought it was nice and made it Instagram worthy. More importantly, I'm booked on a Global First award flight for my once in a lifetime farewell flight on the 747 in October.
Hopefully there won't be any more reduction in service/amenities.
Hopefully there won't be any more reduction in service/amenities.